 |
2021 Harvest Showings() |
This training will help you understand the purposes and steps for utilizing the 2021 Harvest Showings program with your customers |
0.00 |
01/09/2022 |
01/09/2022 |
128 |
 |
8300 Training() |
Learn to fill out an 8300 form with this quick and easy to follow presentation! |
0.00 |
03/24/2022 |
03/28/2022 |
137 |
 |
Achieving Clarity(CSA04) |
Information is difficult to understand when it’s not presented clearly. But it’s so much easier to understand when it is. When you present information, do it with clarity. If you don’t, you just won’t get the right message across. Achieving clarity in customer service is essential for so many reasons. It’s important to give and receive customer information in a way that can be understood. If you don’t, customers could become confused. Just imagine what confusion would add to an already difficult situation. You’d be pouring oil on the fire. By the end of this course, you’ll be able to: • Understand how to listen to customers • Organize information so that it’s easily understood • Use clear language in conversations • Employ techniques to present information clearly Why take this course? If you work with customers in any capacity, then it’s clear that this course is for you. Clarity is an essential ingredient in any good customer service. This course will help you understand how to organize, communicate, and present information to customers clearly, and how to listen to them properly. So, when you do deal with them, you’ll understand each other perfectly. 10 mins | SCORM | Workbook |
19.00 |
10/22/2020 |
08/07/2023 |
59 |
 |
Adapting to Innovation(HRE02) |
The word innovation probably brings to mind great technological breakthroughs, like the iPhone, electric cars, or the internet. However, innovation isn’t just about tech. It’s a vital part of all business and keeping up or adapting to innovation is crucial for success. Some companies adopt an “if it’s not broken, don’t fix it!” policy, causing them to stagnate. But just because a process or system worked in the past, doesn’t mean it’s still the best way of doing things. Successful businesses constantly tweak systems and actively encourage innovation within their workforce, to apply better solutions that meet new requirements or existing needs. HR are vital to this as they’re largely responsible for creating an organization’s culture, so can become architects of innovative thinking. By the end of this course, you’ll be able to: • Identify the 6 Competencies of Modern Human Resources • Understand why adapting to innovation is crucial • Build on innovation within your organization Why take this course? If you work in HR, you’ll play a big part in adopting a culture of active innovation and advancement. You’ll need to lead by example, so being creative and thinking outside the box is crucial to your role. This course will help you develop your innovation skills and show you how to create a culture that embraces change, instead of fearing it. 10 mins | SCORM | Workbook |
19.00 |
07/16/2020 |
08/07/2023 |
46 |
 |
Add Applied Customer Service Course Track(ADDACSFREE) |
Now that you've nailed down the basics of Customer Service, join us to learn about practical applications and advanced techniques to improve your clients' experience! Grabbing this course and completing the module below will give you access to the 5 courses listed below. Complete all 5 and get your micro-certificate in Applied Customer Service techniques!! Using the Right Language Nurturing Customer Relationships Practicing Positivity Achieving Clarity Maintaining Composure |
0.00 |
08/10/2021 |
08/10/2021 |
59 |
|
Add Applied Customer Service Course Track(ADDACS) |
Now that you've nailed down the basics of Customer Service, join us to learn about practical applications and advanced techniques to improve your clients' experience! Purchasing this course and completing the module below will give you access to the 5 courses listed below. Complete all 5 and get your micro-certificate in Applied Customer Service techniques!! Using the Right Language Nurturing Customer Relationships Practicing Positivity Achieving Clarity Maintaining Composure |
59.00 |
12/11/2020 |
03/05/2021 |
59 |
 |
Add Applied Project Management Course Track(ADDPMCT) |
Life is full of projects. Whether in your work or home life, there’s always a task with a defined set of end goals that need completing. It might be a large-scale, multi-stakeholder deal for your company, or it could even be something as simple as cooking a meal or planning your next vacation. So, getting project management right is a must. Purchasing this course and completing the module below will give you access to 10 courses with topics like Resource Planning, Customer Satisfaction, and Managing Project Risk. Complete all 10 and get your micro-certificate in Applied Project Management!! |
59.00 |
03/19/2021 |
05/12/2021 |
102 |
|
Add Applied Project Management Course Track(ADDPMCTFREE) |
Life is full of projects. Whether in your work or home life, there’s always a task with a defined set of end goals that need completing. It might be a large-scale, multi-stakeholder deal for your company, or it could even be something as simple as cooking a meal or planning your next vacation. So, getting project management right is a must. Grabbing this course and completing the module below will give you access to 10 courses with topics like Resource Planning, Customer Satisfaction, and Managing Project Risk. Complete all 10 and get your micro-certificate in Applied Project Management!! |
0.00 |
08/10/2021 |
08/10/2021 |
102 |
 |
Add Applied Sales Skills Course Track(ADDSSFREE) |
Now that you've mastered Sales Essentials, why not keep it going with this course track involving how to apply what you've learned in a real-world environment? Acquiring this course and completing the module below will give you access to the 5 courses listed below in the Applied Sales Skills course track. Complete all 5 and become a certified Sales guru! Researching your Project How to Build Rapport Questioning Skills Prioritizing Prospects Obtaining Commitment |
0.00 |
08/10/2021 |
08/10/2021 |
58 |
|
Add Applied Sales Skills Course Track(ADDSS) |
Now that you've mastered Sales Essentials, why not keep it going with this course track involving how to apply what you've learned in a real-world environment? Purchasing this course and completing the module below will give you access to the 5 courses listed below in the Applied Sales Skills course track. Complete all 5 and become a certified Sales guru! Researching your Project How to Build Rapport Questioning Skills Prioritizing Prospects Obtaining Commitment |
0.00 |
12/11/2020 |
05/19/2023 |
58 |
 |
Add Business Innovation Course Track(ADDBI) |
Innovation is everywhere. Whether it’s advancement in tech or private companies achieving the first manned commercial spaceflight to the International Space Station. But in fact, these are only the “end product.” Innovation is the actual process that unearths better solutions to problems and makes improvements to suit ever-changing needs. Purchasing this course and completing the module below will give you access to 10 courses on business innovation, including work on Resourcefulness, Creative and Critical Thinking, and Logical Analysis. Complete all 10 and become a certified Innovator! |
59.00 |
11/18/2020 |
03/05/2021 |
61 |
|
Add Business Innovation Course Track(ADDBIFREE) |
Innovation is everywhere. Whether it’s advancement in tech or private companies achieving the first manned commercial spaceflight to the International Space Station. But in fact, these are only the “end product.” Innovation is the actual process that unearths better solutions to problems and makes improvements to suit ever-changing needs. Adding this course and completing the module below will give you access to 10 courses on business innovation, including work on Resourcefulness, Creative and Critical Thinking, and Logical Analysis. Complete all 10 and become a certified Innovator! |
0.00 |
08/10/2021 |
08/10/2021 |
61 |
 |
Add Coaching Essentials Course Track(ADDCE) |
When thinking about coaching, you may imagine a gym teacher on the basketball court or a therapist helping someone work through a phobia. Although these roles have “coach” in their title, what they’re actually doing is “managing.” They’re helping clients reach a goal by giving them instructions, setting tasks, and offering feedback. In the workplace, these tactics push employees in the right direction, but there are more efficient techniques you can use to develop their thinking skills. Coaching employees differs from other managerial behavior. It involves maximizing staff potential by encouraging them to learn, rather than giving them the answer. This allows employees to trust their instinct and come up with solutions, without relying on others for help. Purchasing this course and completing the module below will give you access to 10 courses on coaching, including work on the Art of Listening, Giving Effective Feedback, and Building Trust. Complete all 10 and become a certified Business Coach!! |
59.00 |
12/07/2020 |
03/05/2021 |
47 |
|
Add Coaching Essentials Course Track(ADDCEFREE) |
When thinking about coaching, you may imagine a gym teacher on the basketball court or a therapist helping someone work through a phobia. Although these roles have “coach” in their title, what they’re actually doing is “managing.” They’re helping clients reach a goal by giving them instructions, setting tasks, and offering feedback. In the workplace, these tactics push employees in the right direction, but there are more efficient techniques you can use to develop their thinking skills. Coaching employees differs from other managerial behavior. It involves maximizing staff potential by encouraging them to learn, rather than giving them the answer. This allows employees to trust their instinct and come up with solutions, without relying on others for help. Purchasing this course and completing the module below will give you access to 10 courses on coaching, including work on the Art of Listening, Giving Effective Feedback, and Building Trust. Complete all 10 and become a certified Business Coach!! |
0.00 |
08/10/2021 |
08/10/2021 |
47 |
 |
Add Communication Skills Applied Course Track(ADDCSA) |
This 10-course track is the ultimate communication breakdown, diving deep into empathetic communication, covering everything from email etiquette to body language. It’s time for you and your colleagues to gain communication confidence in all areas of customer service. Purchasing this course and completing the module below will give you access to the 10 courses listed below. Complete all 10 and get your micro-certificate in Applied Communications techniques! Assertive Communication Communicating under Stress Email Etiquette Emotional Literacy Interpreting Body Language Managing Anger Managing Up The Art of Storytelling Tone of Voice Using Body Language |
59.00 |
08/16/2021 |
08/16/2021 |
119 |
 |
Add Customer Service Essentials Course Track(ADDCSE) |
When you’re trying to solve a customer’s problem or make a sale, it can be a challenge not to focus on your own agenda. You have quotas to meet and metrics to beat. But handling a situation incorrectly or in a pushy manner will not inspire customers to brag about your service, or keep them coming back. To build good customer relationships you need to build trust. Building trust requires you to focus solely on the needs and feelings of your customers. This is what ultimately leads to better business success. Purchasing this course and completing the module below will give you access to 10 courses on customer service essentials, including work on Relationship Building, Problem Solving, and Handling Complaints. Complete all 10 and become a certified Customer Service Expert! |
49.00 |
12/07/2020 |
05/17/2021 |
36 |
|
Add Customer Service Essentials Course Track(ADDCSEFREE) |
When you’re trying to solve a customer’s problem or make a sale, it can be a challenge not to focus on your own agenda. You have quotas to meet and metrics to beat. But handling a situation incorrectly or in a pushy manner will not inspire customers to brag about your service, or keep them coming back. To build good customer relationships you need to build trust. Building trust requires you to focus solely on the needs and feelings of your customers. This is what ultimately leads to better business success. Adding this course and completing the module below will give you access to 10 courses on customer service essentials, including work on Relationship Building, Problem Solving, and Handling Complaints. Complete all 10 and become a certified Customer Service Expert! |
0.00 |
08/10/2021 |
08/10/2021 |
36 |
 |
Add Customer Service Mastery Course Track(AD987) |
Have you ever had that sinking feeling when a customer asks you a question that you should know the answer to, but don’t? It’s difficult to deliver great customer service if you don’t have the right information, tools, or support. But there are ways to make sure everyone on your team feels empowered to help their customers. When customer service employees have the right training, a good knowledge base, and insight into the customer’s journey, they’re empowered to give great customer service. Purchasing this course and completing the module below will give you access to 10 courses on Customer Service Mastery, with education on customer personas, anticipating customer needs, and other topics essential to providing the best experience possible for your customers! |
0.00 |
10/20/2021 |
04/06/2023 |
96 |
 |
Add Cybersecurity Course Track(ADDCS) |
There are currently over 4.5 billion internet users. That’s a mind-boggling amount of people creating data – no wonder the internet is called the “information superhighway.” With every webpage you visit, you leave a digital footprint. In some places, you offer further information, like when you’re inputting your credit card details for that latest must-have! But how do you know that your data is safe? For businesses, cybersecurity should be a top priority. If it’s not handled correctly, sensitive customer data could be lost or stolen, resulting in some pretty harsh consequences. Purchasing this course and completing the module below will give you access to 11 courses on cybersecurity, including work on Data Safety, Network Security, Social Engineering, and Auditing. Complete all 11 and become a certified Cybersecurity pro! |
59.00 |
12/07/2020 |
03/05/2021 |
37 |
|
Add Cybersecurity Course Track(ADDCSFREE) |
There are currently over 4.5 billion internet users. That’s a mind-boggling amount of people creating data – no wonder the internet is called the “information superhighway.” With every webpage you visit, you leave a digital footprint. In some places, you offer further information, like when you’re inputting your credit card details for that latest must-have! But how do you know that your data is safe? For businesses, cybersecurity should be a top priority. If it’s not handled correctly, sensitive customer data could be lost or stolen, resulting in some pretty harsh consequences. Adding this course and completing the module below will give you access to 11 courses on cybersecurity, including work on Data Safety, Network Security, Social Engineering, and Auditing. Complete all 11 and become a certified Cybersecurity pro! |
0.00 |
08/10/2021 |
08/10/2021 |
37 |
 |
Add Data Analysis Course Track(ADDDA) |
Data isn’t always easy to understand. Often, it’s just lots of pretty meaningless-looking numbers. That can make the information you’re trying to share look boring and seem incomprehensible. That's where Data Analysis comes in! In this introduction to the world of Data Analysis, you'll learn everything you need to know about more effective ways to use your data to communicate and report to all roles Purchasing this course and completing the module below will give you access to the 4 courses listed below. Complete all 4 and get your micro-certificate in Data Analysis techniques!! Data Literacy The Power of Big Data Visualizing Data Data Ownership |
59.00 |
04/15/2021 |
05/12/2021 |
100 |
|
Add Data Analysis Course Track(ADDDAFREE) |
Data isn’t always easy to understand. Often, it’s just lots of pretty meaningless-looking numbers. That can make the information you’re trying to share look boring and seem incomprehensible. That's where Data Analysis comes in! In this introduction to the world of Data Analysis, you'll learn everything you need to know about more effective ways to use your data to communicate and report to all roles Adding this course and completing the module below will give you access to the 4 courses listed below. Complete all 4 and get your micro-certificate in Data Analysis techniques!! Data Literacy The Power of Big Data Visualizing Data Data Ownership |
0.00 |
08/10/2021 |
08/10/2021 |
100 |
 |
Add Diversity and Inclusion Course Track(ADDDIVINC) |
There are many benefits to having a diverse workforce, from improved public image to higher employee satisfaction. Recruitment strategies are important, but simply ensuring the presence of diversity isn’t enough. It’s also essential to focus on inclusion to really harness the true potential of a diverse workforce. Purchasing this course and completing the module below will give you access to 10 courses on Diversity and Inclusion, with topics like Gender Inclusion, Confronting Discrimination, and Becoming an Inclusive Leader. Complete all 10 and get your micro-certificate!! |
0.00 |
07/14/2021 |
04/06/2023 |
96 |
|
Add Diversity and Inclusion Course Track(ADDDIVINCFREE) |
There are many benefits to having a diverse workforce, from improved public image to higher employee satisfaction. Recruitment strategies are important, but simply ensuring the presence of diversity isn’t enough. It’s also essential to focus on inclusion to really harness the true potential of a diverse workforce. Adding this course and completing the module below will give you access to 10 courses on Diversity and Inclusion, with topics like Gender Inclusion, Confronting Discrimination, and Becoming an Inclusive Leader. Complete all 10 and get your micro-certificate!! |
0.00 |
08/10/2021 |
08/10/2021 |
109 |
 |
Add Entrepreneurship Course Track(ADDENT) |
The age of discovery is upon us! The world’s advancing so fast that it can be hard to keep up. Things that once seemed unimaginable are now completely possible, and the buzzword in every business is “solutions.” So, it’s a great time to pull out your inner entrepreneur! Purchasing this course and completing the module below will give you access to 10 courses on Entrepreneurship, including work on the Power of Imagination, Influence, and Taking Calculated Risks. Complete all ten and become a certified Entrepreneur! |
0.00 |
03/19/2021 |
04/06/2023 |
96 |
|
Add Entrepreneurship Course Track(ADDENTFREE) |
The age of discovery is upon us! The world’s advancing so fast that it can be hard to keep up. Things that once seemed unimaginable are now completely possible, and the buzzword in every business is “solutions.” So, it’s a great time to pull out your inner entrepreneur! Adding this course and completing the module below will give you access to 10 courses on Entrepreneurship, including work on the Power of Imagination, Influence, and Taking Calculated Risks. Complete all ten and become a certified Entrepreneur! |
0.00 |
08/10/2021 |
08/10/2021 |
101 |
 |
Add Finance Essentials Course Track(ADDFEFREE) |
Take care of the costs, and the profits will take care of themselves. Are you familiar with that adage? It’s one of many nuggets of economic wisdom. You may also have heard that “creditors have better memories than debtors” and that “money doesn’t grow on trees”… We know it makes sense to keep our financial affairs in order, but it’s not easy to do. The minute we open that daunting spreadsheet, our enthusiasm instantly reduces. We get lost in the complicated jargon of banking and commerce, profit and loss. We might be reluctant to do it, but businesses and individuals can avoid all sorts of headaches by keeping the books in good order. Adding this course and completing the module below will give you access to the 5 courses listed below on Finance Essentials. Complete all 5 and become a certified Finance guru! The Basics of Financial Management The Flow of Money Key Financial Statements The Importance of Cash Flow The Value of Budgeting |
0.00 |
08/10/2021 |
08/10/2021 |
60 |
|
Add Finance Essentials Course Track(ADDFE) |
Take care of the costs, and the profits will take care of themselves. Are you familiar with that adage? It’s one of many nuggets of economic wisdom. You may also have heard that “creditors have better memories than debtors” and that “money doesn’t grow on trees”… We know it makes sense to keep our financial affairs in order, but it’s not easy to do. The minute we open that daunting spreadsheet, our enthusiasm instantly reduces. We get lost in the complicated jargon of banking and commerce, profit and loss. We might be reluctant to do it, but businesses and individuals can avoid all sorts of headaches by keeping the books in good order. Purchasing this course and completing the module below will give you access to the 5 courses listed below on Finance Essentials. Complete all 5 and become a certified Finance guru! The Basics of Financial Management The Flow of Money Key Financial Statements The Importance of Cash Flow The Value of Budgeting |
59.00 |
12/11/2020 |
03/05/2021 |
60 |
|
Add General Business Compliance Essentials Course Track(ADDBCE) |
While much of our content is related to compliance in the cannabis sphere, any business needs to understand the general rules of employee compliance in everyday work. Purchasing this course and completing the module below will give you access to 10 courses on general business compliance, with topics like Drug and Alcohol Abuse, Equality and Diversity, and Sexual Harassment. Complete all 10 and get your micro-certificate in Compliance Essentials!! |
0.00 |
02/16/2021 |
04/06/2023 |
96 |
|
Add General Business Compliance Essentials Course Track(ADDBCEFREE) |
While much of our content is related to compliance in the cannabis sphere, any business needs to understand the general rules of employee compliance in everyday work. Adding this course and completing the module below will give you access to 10 courses on general business compliance, with topics like Drug and Alcohol Abuse, Equality and Diversity, and Sexual Harassment. Complete all 10 and get your micro-certificate in Compliance Essentials!! |
0.00 |
08/10/2021 |
04/06/2023 |
96 |
 |
Add HR Essentials Course Track(ADDHRE) |
No one knows everything, despite what they might tell you. When it comes to your workforce, you might have hired highly skilled and qualified staff, but that doesn’t mean they don’t need training. Many businesses overlook the importance of training, marking it as too costly or time consuming. But not offering training can be extremely detrimental to your whole business, as it prevents the workforce from adapting to change. This can slow down processes and damage staff well-being, leading to higher accident rates and lower productivity. Continual training and development is vital for improving and refreshing skills, and gaining new skills, to keep up with changing methods. Purchasing this course and completing the module below will give you access to 9 courses on HR Essentials, including work on Employee Engagement, Training, Talent Management, and Conflict Resolution. Complete all 9 and become certified in HR Essentials! |
59.00 |
12/07/2020 |
03/05/2021 |
46 |
|
Add HR Essentials Course Track(ADDHREFREE) |
No one knows everything, despite what they might tell you. When it comes to your workforce, you might have hired highly skilled and qualified staff, but that doesn’t mean they don’t need training. Many businesses overlook the importance of training, marking it as too costly or time consuming. But not offering training can be extremely detrimental to your whole business, as it prevents the workforce from adapting to change. This can slow down processes and damage staff well-being, leading to higher accident rates and lower productivity. Continual training and development is vital for improving and refreshing skills, and gaining new skills, to keep up with changing methods. Adding this course and completing the module below will give you access to 9 courses on HR Essentials, including work on Employee Engagement, Training, Talent Management, and Conflict Resolution. Complete all 9 and become certified in HR Essentials! |
0.00 |
08/10/2021 |
08/10/2021 |
46 |
 |
Add Leadership Essentials Course Track(ADDLSE) |
Leadership is a word that covers many things - decision making, active listening, inspiring others, setting goals, being brave and authentic - the right combination of these qualities is what makes a great leader. You need more than just charisma to lead your group, and these courses will show you the way to improving your skill set so you can really lead! Purchasing this course and completing the module below will give you access to 10 courses on Leadership Essentials, including work on Being Authentic, Delegation and Empowerment, and Taking Accountability. Complete all 10 and become a certified Leader! |
59.00 |
12/09/2020 |
03/05/2021 |
38 |
|
Add Leadership Essentials Course Track(ADDLSEFREE) |
Leadership is a word that covers many things - decision making, active listening, inspiring others, setting goals, being brave and authentic - the right combination of these qualities is what makes a great leader. You need more than just charisma to lead your group, and these courses will show you the way to improving your skill set so you can really lead! Adding this course and completing the module below will give you access to 10 courses on Leadership Essentials, including work on Being Authentic, Delegation and Empowerment, and Taking Accountability. Complete all 10 and become a certified Leader! |
0.00 |
08/10/2021 |
08/10/2021 |
38 |
 |
Add Leadership Toolkit Course Track(ADDLT) |
You've learned the essentials in our Leadership Essentials course track - now you want to fill out your tool box with the things you'll need to do even better. This track is for you! Purchasing this course and completing the module below will give you access to 10 courses to fill out your Leadership Toolkit, including specific course work on Effective Meetings, Conflict Management, Managing Change, and Leading Remote Teams. Complete all 10 to get your intermediate certificate in Leadership Skills! |
59.00 |
12/09/2020 |
03/05/2021 |
48 |
|
Add Leadership Toolkit Course Track(ADDLTFREE) |
You've learned the essentials in our Leadership Essentials course track - now you want to fill out your tool box with the things you'll need to do even better. This track is for you! Adding this course and completing the module below will give you access to 10 courses to fill out your Leadership Toolkit, including specific course work on Effective Meetings, Conflict Management, Managing Change, and Leading Remote Teams. Complete all 10 to get your intermediate certificate in Leadership Skills! |
0.00 |
08/10/2021 |
08/10/2021 |
48 |
 |
Add Learning Essentials Course Track(ADDLE) |
Whatever job you do, you’ll be learning new skills all the time, and you may even need to teach others new skills. Therefore, understanding the essentials of learning is useful. We are constantly learning, both in and outside of work. And that learning happens in different ways. Purchasing this course and completing the module below will give you access to 10 courses covering Learning Essentials, including work on Defining Learning Objectives, Learning ROI, Promoting Social Learning, and the Power of Microlearning. Complete all 10 and become certified in Learning Essentials! |
59.00 |
12/09/2020 |
03/05/2021 |
39 |
|
Add Learning Essentials Course Track(ADDLEFREE) |
Whatever job you do, you’ll be learning new skills all the time, and you may even need to teach others new skills. Therefore, understanding the essentials of learning is useful. We are constantly learning, both in and outside of work. And that learning happens in different ways. Adding this course and completing the module below will give you access to 10 courses covering Learning Essentials, including work on Defining Learning Objectives, Learning ROI, Promoting Social Learning, and the Power of Microlearning. Complete all 10 and become certified in Learning Essentials! |
0.00 |
08/10/2021 |
08/10/2021 |
39 |
 |
Add Marketing Essentials Course Track(ADDME) |
The key strategy of marketing is attracting and retaining a growing base of satisfied customers. Implementing a good marketing plan will keep marketing efforts focused and increase sales. Purchasing this course and completing the module below will give you access to 10 courses on Marketing Essentials, including work on Knowing your Customers, Networking, Social Media, and Brand Ambassadors. Complete all 10 and become certified in Marketing Essentials! |
59.00 |
12/09/2020 |
03/05/2021 |
40 |
|
Add Marketing Essentials Course Track(ADDMEFREE) |
The key strategy of marketing is attracting and retaining a growing base of satisfied customers. Implementing a good marketing plan will keep marketing efforts focused and increase sales. Adding this course and completing the module below will give you access to 10 courses on Marketing Essentials, including work on Knowing your Customers, Networking, Social Media, and Brand Ambassadors. Complete all 10 and become certified in Marketing Essentials! |
0.00 |
08/10/2021 |
08/10/2021 |
40 |
 |
Add Marketing Skills Applied Course Track(ADDMSA) |
Now that you've nailed down the basics of Marketing Essentials, join us to learn about practical applications and advanced techniques to improve your strategic marketing plan! Purchasing this course and completing the module below will give you access to the 10 courses with topics like Developing your Marketing Strategy, Digital Optimization, Planning Campaigns, and more! Complete all 10 and get your micro-certificate in Applied Marketing techniques!! |
59.00 |
06/16/2021 |
06/16/2021 |
110 |
|
Add Marketing Skills Applied Course Track(ADDMSAFREE) |
Now that you've nailed down the basics of Marketing Essentials, join us to learn about practical applications and advanced techniques to improve your strategic marketing plan! Adding this course and completing the module below will give you access to the 10 courses with topics like Developing your Marketing Strategy, Digital Optimization, Planning Campaigns, and more! Complete all 10 and get your micro-certificate in Applied Marketing techniques!! |
0.00 |
08/10/2021 |
08/10/2021 |
110 |
 |
Add Project Management Essentials Course Track(ADDPME) |
In business, to turn a complex idea into reality usually requires a project - a detailed plan of attack, with goals, roles, benchmarks, and metrics of success to ensure your idea doesn't get lost in the necessities of day to day work life. Managing such a project is a skill unto itself - we can help with that! Purchasing this course and completing the module below will give you access to the following five courses: Initiating a Project Planning a Project Executing a Project Monitoring a Project Closing a Project Complete all 5 and become certified in the essentials of project management! |
59.00 |
12/10/2020 |
03/05/2021 |
50 |
|
Add Project Management Essentials Course Track(ADDPMEFREE) |
In business, to turn a complex idea into reality usually requires a project - a detailed plan of attack, with goals, roles, benchmarks, and metrics of success to ensure your idea doesn't get lost in the necessities of day to day work life. Managing such a project is a skill unto itself - we can help with that! Adding this course and completing the module below will give you access to the following five courses: Initiating a Project Planning a Project Executing a Project Monitoring a Project Closing a Project Complete all 5 and become certified in the essentials of project management! |
0.00 |
08/10/2021 |
08/10/2021 |
50 |
 |
Add Recruitment Essentials Course Track(ADDRE) |
Your ability to retain workers and your overall employer brand deteriorate if your talent pool doesn't align with your business. A good recruiter implements their employer's hiring strategies and is effective at attracting good people and making sure the person that's the best possible fit is the one that gets the offer. Purchasing this course and completing the module below will give you access to the 5 Recruitment Essentials courses listed below. Interview Skills First Impressions Career Planning Hiring Right, First Time Importance of Onboarding Complete all 5 and become a certified recruiter! |
59.00 |
12/10/2020 |
03/05/2021 |
51 |
|
Add Recruitment Essentials Course Track(ADDREFREE) |
Your ability to retain workers and your overall employer brand deteriorate if your talent pool doesn't align with your business. A good recruiter implements their employer's hiring strategies and is effective at attracting good people and making sure the person that's the best possible fit is the one that gets the offer. Adding this course and completing the module below will give you access to the 5 Recruitment Essentials courses listed below. Interview Skills First Impressions Career Planning Hiring Right, First Time Importance of Onboarding Complete all 5 and become a certified recruiter! |
0.00 |
08/10/2021 |
08/10/2021 |
51 |
 |
Add Retail Essentials Course Track(ADDRES) |
The modern world is a convenient place if you’re a shopper. Businesses compete with each other to bring customers the best quality at the lowest price, but this can be problematic for the company you work for. Customers are faced with too much variety. How are you going to offer them your best customer service if they’re shopping elsewhere? In order to retain customers at the front end, you need to connect with them. All retail staff have a role to play in creating and maintaining these connections. If you do so, you’ll have more pleasant interactions and give them a better experience in store, as well as other worthwhile gains. Purchasing this course and completing the module below will give you access to 10 courses on topics essential to the retail environment. Complete all 10 and get your micro-certificate in Retail Essentials!! |
59.00 |
05/11/2021 |
05/12/2021 |
111 |
|
Add Retail Essentials Course Track(ADDRESFREE) |
The modern world is a convenient place if you’re a shopper. Businesses compete with each other to bring customers the best quality at the lowest price, but this can be problematic for the company you work for. Customers are faced with too much variety. How are you going to offer them your best customer service if they’re shopping elsewhere? In order to retain customers at the front end, you need to connect with them. All retail staff have a role to play in creating and maintaining these connections. If you do so, you’ll have more pleasant interactions and give them a better experience in store, as well as other worthwhile gains. Adding this course and completing the module below will give you access to 10 courses on topics essential to the retail environment. Complete all 10 and get your micro-certificate in Retail Essentials!! |
0.00 |
08/10/2021 |
08/10/2021 |
111 |
 |
Add Sales Essentials Course Track(ADDSE) |
You’ve got a great product. You’ve done your research and identified your customers. Maybe you’ve even had some initial contact or meetings with them. Great work so far. So what comes next? Time to put your feet up and let the sales roll in? Not quite. Even the best products don’t sell themselves, despite what you may have been told. With so many potential deals in the pipeline, it’s going to take some effort to manage them all. Purchasing this course and completing the module below will give you access to 10 courses on Sales Essentials, including work on Managing your Pipeline, Effective Presentations, and Closing Difficult Deals. Complete all 10 and become certified in Sales Essentials! |
0.00 |
12/10/2020 |
05/19/2023 |
41 |
|
Add Sales Essentials Course Track(ADDSEFREE) |
You’ve got a great product. You’ve done your research and identified your customers. Maybe you’ve even had some initial contact or meetings with them. Great work so far. So what comes next? Time to put your feet up and let the sales roll in? Not quite. Even the best products don’t sell themselves, despite what you may have been told. With so many potential deals in the pipeline, it’s going to take some effort to manage them all. Adding this course and completing the module below will give you access to 10 courses on Sales Essentials, including work on Managing your Pipeline, Effective Presentations, and Closing Difficult Deals. Complete all 10 and become certified in Sales Essentials! |
0.00 |
08/10/2021 |
08/13/2021 |
41 |
 |
Add Teamwork Essentials Course Track(ADDTE) |
While teamwork may not be everyone’s favorite way to get things done, there are many tasks and projects that simply cannot be completed by a single person. Love it or hate it, teamwork is a necessity in the workplace. Even if your job is largely independent of others, sooner or later, you will have to work in a team. If you feel like you’re not equipped for teamwork, then just think about the skills and expertise you can bring to the table. Purchasing this course and completing the module below will give you access to 15 courses on Teamwork Essentials, including work on Open Communications, Collaboration, Setting Common Goals and Celebrating Success. Complete all 15 and get your micro-certificate and become a great teammate! |
59.00 |
12/11/2020 |
03/05/2021 |
42 |
|
Add Teamwork Essentials Course Track(ADDTEFREE) |
While teamwork may not be everyone’s favorite way to get things done, there are many tasks and projects that simply cannot be completed by a single person. Love it or hate it, teamwork is a necessity in the workplace. Even if your job is largely independent of others, sooner or later, you will have to work in a team. If you feel like you’re not equipped for teamwork, then just think about the skills and expertise you can bring to the table. Adding this course and completing the module below will give you access to 15 courses on Teamwork Essentials, including work on Open Communications, Collaboration, Setting Common Goals and Celebrating Success. Complete all 15 and get your micro-certificate and become a great teammate! |
0.00 |
08/10/2021 |
04/06/2023 |
96 |
 |
Add The Leadership Role Model Course Track(ADDLRM) |
How would you fare if the boss of your company was secretly working beside you? Would you be worried about your job because they might complicate the process? Or would you be pleased, because you know you’ve always done your best? Committed employees are often rewarded for their services, after all. It happens. Bosses who get involved in day-to-day activities are displaying one of the main cornerstones of leading with respect. Only by observing, challenging, and supporting their staff, combined with listening, learning, fostering teamwork, and more, can a manager truly foster respect. And you can lead your team in the same way. We’re going to explain how. Purchasing this course and completing the module below will give you access to 10 high level courses on becoming a Leadership Role Model, including topics like Leading with Commitment, Energy, and Empathy, Being Positive, The Power of Patience, and Recognizing and Rewarding Others. Complete all 10 and become a true Leadership Role Model! |
59.00 |
12/11/2020 |
03/05/2021 |
62 |
|
Add The Leadership Role Model Course Track(ADDLRMFREE) |
How would you fare if the boss of your company was secretly working beside you? Would you be worried about your job because they might complicate the process? Or would you be pleased, because you know you’ve always done your best? Committed employees are often rewarded for their services, after all. It happens. Bosses who get involved in day-to-day activities are displaying one of the main cornerstones of leading with respect. Only by observing, challenging, and supporting their staff, combined with listening, learning, fostering teamwork, and more, can a manager truly foster respect. And you can lead your team in the same way. We’re going to explain how. Adding this course and completing the module below will give you access to 10 high level courses on becoming a Leadership Role Model, including topics like Leading with Commitment, Energy, and Empathy, Being Positive, The Power of Patience, and Recognizing and Rewarding Others. Complete all 10 and become a true Leadership Role Model! |
0.00 |
08/10/2021 |
08/10/2021 |
62 |
 |
Add upLVL's Free Introduction to Google Suite Courses(AAA01) |
You can assign yourself all 18 of our FREE Google Suite courses by completing this course. Here are some of the courses you'll get: Google Suite Overview and Google Calendar Introduction to Gmail Introduction to Google Docs Parts 1 -5 Introduction to Google Drive Introduction to Google Meet Introduction to Google Sheets Parts 1 - 5 Introduction to Google Slides Parts 1 - 4 Getting Hands-On with Google Ads |
0.00 |
05/22/2023 |
06/06/2023 |
96 |
 |
Add upLVL's Free Microsoft Software Courses(AAA02) |
You can assign yourself all 20 of our FREE Microsoft Software courses by completing this course. Here are some of the courses you'll get: Introduction to Excel - Basic Navigation Introduction to Excel - Basic Formulas Introduction to Excel - Advanced Formulas Introduction to Excel - Conditional Formatting Introduction to Excel - Data Tools Introduction to Excel - Data Visualization Introduction to Excel - Pivot Tables Introduction to Excel - Review and Comment Introduction to Excel - VLOOKUP Function Introduction to PowerPoint - Basic Navigation Introduction to PowerPoint - Inserting Objects Introduction to PowerPoint - Tables and Charts Introduction to PowerPoint - Working with Templates and Transitions Introduction to Word - Basic Navigation Introduction to Word - Formatting Text Introduction to Word - Inserting Objects Introduction to Word - Page Layouts, Review & Comment |
0.00 |
05/22/2023 |
06/06/2023 |
96 |
 |
Add Wellbeing Essentials Course Track(ADDWE) |
Our general well-being affects every part of our life, so it’s not rocket science to link general well-being and productivity at work. If you don’t feel great or have something on your mind, then you can’t be completely focused on your job. As a result, productivity will fall. Purchasing this course and completing the module below will give you access to 10 courses on Wellbeing Essentials, including work on Eating Healthily, Kicking Bad Habits, Dealing with Stress, and the Importance of Sleep. Invest in yourself, complete all 10 and become a certified Innovator! |
59.00 |
12/11/2020 |
03/05/2021 |
49 |
|
Add Wellbeing Essentials Course Track(ADDWEFREE) |
Our general well-being affects every part of our life, so it’s not rocket science to link general well-being and productivity at work. If you don’t feel great or have something on your mind, then you can’t be completely focused on your job. As a result, productivity will fall. Adding this course and completing the module below will give you access to 10 courses on Wellbeing Essentials, including work on Eating Healthily, Kicking Bad Habits, Dealing with Stress, and the Importance of Sleep. Invest in yourself, complete all 10 and become a certified Innovator! |
0.00 |
08/10/2021 |
08/10/2021 |
49 |
|
Add Work Ethic Course Track(ADDWET) |
Work Ethic is an attitude of determination and dedication toward achieving your goals, both in your job and in your personal life. Placing a high value on Work Ethic means you want to do your absolute best to ensure what you do is of the highest quality and value in relation to your job, your family, volunteer work, and other aspects of your world. Purchasing this course and completing the module below will give you access to the 10 courses in the Work Ethic course track, with topics like Time Management, Meeting Deadlines, Avoiding Deadlines, and Staying Motivated. Complete all 10 and become a certified guru! Researching your Project How to Build Rapport Questioning Skills Prioritizing Prospects Obtaining Commitment |
59.00 |
02/16/2021 |
03/05/2021 |
106 |
|
Add Work Ethic Course Track(ADDWETFREE) |
Work Ethic is an attitude of determination and dedication toward achieving your goals, both in your job and in your personal life. Placing a high value on Work Ethic means you want to do your absolute best to ensure what you do is of the highest quality and value in relation to your job, your family, volunteer work, and other aspects of your world. Adding this course and completing the module below will give you access to the 10 courses in the Work Ethic course track, with topics like Time Management, Meeting Deadlines, Avoiding Deadlines, and Staying Motivated. Complete all 10 and become a certified guru! Researching your Project How to Build Rapport Questioning Skills Prioritizing Prospects Obtaining Commitment |
0.00 |
08/10/2021 |
08/10/2021 |
106 |
 |
Add Workplace Essentials Course Track(ADDWPE) |
Ensuring a safe work environment (whether remote or in the office) and following ergonomic guidelines for workstation design and implementation are key elements to keeping employees safe and healthy. Purchasing this course and completing the module below will give you access to 10 courses on Workplace Essentials, including work on Safe Vehicle Use, Safe Phone User, Slips, Trips, and Falls, and Workstation Ergonomics. Complete all 10 and become a certified Innovator! |
0.00 |
12/11/2020 |
03/06/2023 |
43 |
|
Add Workplace Essentials Course Track(ADDWPEFREE) |
Ensuring a safe work environment (whether remote or in the office) and following ergonomic guidelines for workstation design and implementation are key elements to keeping employees safe and healthy. Adding this course and completing the module below will give you access to 10 courses on Workplace Essentials, including work on Safe Vehicle Use, Safe Phone User, Slips, Trips, and Falls, and Workstation Ergonomics. Complete all 10 and become a certified Innovator! |
0.00 |
08/10/2021 |
08/10/2021 |
43 |
 |
AI-Powered Copy(MSM08) |
Imagine this scenario: a brilliant copywriter sits down to compose a synopsis for a training course. They type a quick 30-word description of what the training needs to cover. Then they click a button – and hey presto, their computer generates a 500-word document.. It might not have advanced to the highest levels of sophistication – yet – but this is pretty much how AI copywriting software works… and that’s what this course is all about. Was it written by a human or a robot? Well, that would be telling. AI-powered copy is already a part of the media landscape – from landing pages to blog posts, and from press releases to digital ads. It’s time to find out how AI copywriting tools work, and how they can be useful to you and your organization. By the end of this course, you’ll be able to: • Describe the benefits of using AI-powered copywriting tools to help create content • Debate the limitations of AI-powered copywriting tools • Question which AI-powered copywriting tool would be suitable for your needs Why take this course? AI-powered copywriting tools might not be sophisticated enough to produce extended pieces of flawless content, but they do have much to offer. If marketing executives and managers (and the copywriters working for them) are smart about using these new tools, they stand to benefit in terms of time saved and inspiration gained. 10 mins | SCORM | Development Plan |
19.00 |
10/11/2022 |
08/07/2023 |
160 |
 |
Anti-Bribery Practices(CME05) |
Bribery is a term you’re likely to associate with those classic black-and-white mobster films, right? But when applied to our modern lives, it’s actually a term that businesses need to be familiar with, too. Bribery in the workplace involves an employee or associated person accepting or issuing a bribe in order to gain a business advantage for either themselves or their organization. It’s more common than you might think and can be used by individuals to achieve targets and business deals which they might not be able to achieve through normal business conduct. For example, an employee might issue a bribe to another member of staff in order to gain a promotion there weren’t legitimately in the running for. In actuality, anti-bribery compliance makes up an important part of a company’s protocol. But to avoid liability, companies worldwide must implement adequate measures. By the end of this course, you’ll be able to: • Define what is meant by bribery, including who can be responsible • Recognize how to spot the signs that bribery might be taking place • Demonstrate ways to reduce the risk of bribery and corruption in the workplace Why take this course? Bribery is an illegal and unethical practice that could pose a serious risk to your organization, so it’s essential to have the right training in place. This course is for business professionals in any industry who want to promote a fair and safe environment for their workforce. It will ensure staff can identify potential bribery situations and follow correct procedures to demonstrate compliance. 10 mins | SCORM | Workbook |
19.00 |
01/27/2021 |
08/07/2023 |
99 |
 |
Anti-Money Laundering(CME06) |
As organizations increase in size and complexity, the opportunities for money laundering grow too. At the same time, regulators are becoming more watchful. In recent years, they’ve imposed penalties that ran into the billions. They even ordered companies closed. The risks of AML noncompliance have never been greater. The specifics vary by jurisdiction but there are steps that all organizations can take. Written policies and training give you a head start. Developing a culture of AML compliance helps, too. This produces a risk-averse environment which greatly reduces exposure to the dangers. By the end of this course, you’ll be able to: • Identify the risks of money laundering • Highlight key components of an AML program • Outline strategies and practices to implement AML Why take this course? The risks of poorly implemented AML policies are real and serious. Understanding those risks and building an awareness of effective strategies to mitigate them is vital in the current environment. Anyone responsible for an organization that could be exposed will benefit from this course. 10 mins | SCORM | Workbook |
19.00 |
01/27/2021 |
08/07/2023 |
99 |
 |
Anticipating Customers' Needs(CSM02) |
There are many reasons why customers remain loyal to a brand. But ultimately, customers won’t want to part ways with a brand that is able to meet all of their needs. Especially the ones they weren’t even aware of. But doing this successfully means you need to get inside their heads. Luckily, you don’t need to be a mind reader to anticipate your customers’ needs. There are easier and more realistic ways to understand who your customers are and what they need from you. This kind of insight will allow you to make sure your customers have a positive experience that will ensure they return. By the end of this course, you’ll be able to: •Define why anticipating customers’ needs is important •Explain how data can be used to understand who customers are and what they need •Choose techniques to identify your customers’ needs and start putting them first Why take this course? Everyone working for a brand or organization has a part to play in making sure each customer’s journey is a positive one. This course will make sure you’re up to speed with how to anticipate your customers’ needs and why it’s important. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/20/2021 |
08/07/2023 |
125 |
 |
Approaching People and Introductions(NTW07) |
So, the main annual networking event for your industry is just around the corner. You’ve researched the people you most want to talk to, planned what you want to ask, and brushed up on your conversation skills. You’ve even been practicing techniques to help banish shyness, and created a personal elevator pitch that’s going to wow. You’re all set! Or are you? Knowing who you want to talk to and how you’re going to impress them is crucial for networking. But, unless you know how to get their attention in the 1st place, your amazing elevator pitch might never get heard. So, you need some sharp tactics for approaching and introducing yourself to the right people, too. By the end of this course, you’ll be able to: • Identify why body language is as important as words when approaching people • Recognize the most effective ways to introduce yourself when networking • Adopt techniques to help you approach people effectively Why take this course? Whatever your job, being confident when approaching people and introducing yourself is vital. This course will look at why having the right body language can improve 1st impressions before you even speak. And by using the tips in this course, you’ll be able to develop a style of approaching people, and introducing yourself, that’ll make everyone want to talk to you. 10 mins | SCORM | Development Plan |
19.00 |
11/04/2021 |
08/07/2023 |
126 |
 |
Attention to Detail(RA007) |
Have you ever made a purchase using cash and left the store only to realize you’ve been given the wrong change? That can have implications, not only for the customer, but the individual, store, or company that made the error. Of course, everyone makes mistakes, but it’s important to minimize them as much as possible. Preventing little mistakes, like giving a customer the wrong change, ultimately comes down to attention to detail. And not paying attention to smaller details can lead to bigger problems than you might think. So, you might find it helpful to learn some hints and tips on how to maximize your attention to detail. And this course will give you just that. By the end of this course, you’ll be able to: • Recognize key areas in which attention to detail is important • Understand potential consequences for failing to pay attention to detail • Identify methods to improve attention to detail Why take this course? Attention to detail is important in every role in retail, though it may be required in different tasks depending on your position. This course will benefit anyone working in retail, from assistants to executives. It’ll help you understand where you most need to pay attention to detail, what could happen if you don’t, and how you can improve. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/11/2022 |
08/07/2023 |
156 |
 |
Avoiding Distractions(WET08) |
It’s an amazing world we live in! Anyone can call you at any time on your cell phone! Anyone can email you at your desk! Anyone can text you... wait. Maybe sometimes it’s a distracting world, too. With a dozen things constantly competing for your attention, you might find it harder to focus on the work you need to be doing right now. But you can fix this. Being able to avoid distractions is a skill you can learn and a muscle you can strengthen. When you become better at it, you’ll be able to start work easily, get into deeper states of concentration, and complete work more efficiently. By the end of this course, you’ll be able to: ● Identify the dangers of distraction ● Explain the processes that lead to getting distracted ● Implement techniques to help you focus and avoid distractions Why take this course? If you’re finding your concentration sliced up by constant interruptions, or you always seem to leave one task in the middle in order to deal with another, you’ll benefit from this course. You’ll learn why it’s so easy to become distracted and how to reduce the impact of distractions. 10 mins | SCORM | Takeaway Tasks |
19.00 |
01/27/2021 |
08/07/2023 |
103 |
 |
Becoming a Master Orator(PS010) |
Public speaking is the act of giving a live speech to an audience. The focus can be on any topic and the reason for doing it might be to educate, entertain, or influence. Addressing an audience allows us to form connections and affect opinions. It’s one of the most important ways of communicating, and one of the most feared! Being good at public speaking can help advance your career and build your credibility. It’s a skill that can be used in a variety of personal and work-related situations, for example to accept an award, provide training to new members of staff, speak to your customers, or make a speech at a friend’s wedding. This course will help you become a more confident and compelling speaker. By the end of this course, you’ll be able to: • Implement eloquent and persuasive speeches • Use rehearsal techniques to fine-tune presentations • Engage with your audience more easily Why take this course? Communication skills allow us to progress not only in our jobs but in life itself. Knowing how to speak well in front of an audience gives you the opportunity to inform, persuade, influence, and motivate those people. That’s a powerful position to be in. Public speaking is a skill not a talent, so anyone can master it! 5 mins | SCORM | Takeaway Tasks |
19.00 |
07/26/2021 |
08/09/2023 |
118 |
 |
Becoming an Inclusive Leader(DI009) |
Diversity is an essential part of a healthy and productive workplace culture. Companies are increasingly recognizing the many benefits it can bring to a team. But simply ensuring that a team or organization includes people from diverse backgrounds just isn’t enough. Leaders also need to ensure all employees feel they are valued and treated fairly. Research has shown that creating an inclusive environment at work enhances performance at both individual and team level. So, not only is it important for the well-being of staff, it also directly impacts workplace performance in a positive way. By the end of this course, you’ll be able to: • Define inclusive leadership • Demonstrate how inclusion benefits companies and organizations • Implement inclusive leadership in the workplace Why take this course? Ensuring that staff really feel leaders are committed to inclusivity rather than just paying lip service is central to team members feeling respected at work. From project or team leaders to senior management, everyone can benefit from learning how to walk the walk when it comes to inclusivity, and this course is an excellent place to start. 10 mins | SCORM | Workbook |
19.00 |
04/21/2021 |
08/07/2023 |
109 |
 |
Being Authentic(LE005) |
Being authentic is pretty big right now. We’re constantly calling out “fake news” or celebrity “fake-overs”. You might even have a few “fake friends” who you just don’t trust. If you stop being authentic, you take away all the things that make you… well, you. By trying to be something you’re not, whether to impress someone or fit in more easily, you’ll always lose something. In the workplace, being authentic is vital. It increases your clients’ and your team’s trust in you and your judgment. This can help boost productivity and ensure that you maintain a healthy working relationship with your team. By the end of this course, you’ll be able to: • Identify common problems the can arise from not being yourself • Understand how authenticity can boost productivity • Be authentic and remain professional Why take this course? If you’re a leader, being authentic is crucial not only to your career but also to the success of your team, as it helps to build your team’s trust in you. This course will help you understand why being authentic is so important, and the common problems that can come up as a result of not being yourself. It’ll also give you useful advice to help you be yourself in the workplace while still remaining professional. 10 mins | SCORM | Takeaway Tasks |
19.00 |
06/30/2020 |
08/07/2023 |
38 |
 |
Being Brave(LE010) |
It was Neil Armstrong’s job to go to the moon in a spaceship with less computational power than a modern smartphone. He became the first brave human being to stand on the lunar surface. Your job might not be as outer worldly as Neil’s, but there may still be times you feel fear. And, there are times when you need to be brave. Examples of bravery like Neil Armstrong’s are exceptional. But everyone feels fear, particularly in the workplace. Dealing with that fear and overcoming it can help you become a better worker and improve your leadership qualities. By the end of this course, you’ll be able to: • Understand how you can be brave at work • Identify the benefits of bravery in the workplace • Use strategies to beat your fear Why take this course? Whether you’re a CEO, manager, or team leader, being brave at work is an essential leadership skill. From speaking out when there’s a problem to making tough decisions, showing bravery will help your team develop respect and loyalty, leading to improved results and a happier workplace. This course will help you understand how to overcome everyday fears you may face in your job, and what the benefits of workplace bravery are. 10 mins | SCORM | Takeaway Tasks |
19.00 |
06/30/2020 |
08/07/2023 |
38 |
 |
Being Confident(LE009) |
Have you ever watched a news bulletin of a head of state or world leader giving a speech? Regardless of what they’re saying, imagine how nerve-wracking that must be, standing in front of a large audience and being watched on TV by millions around the world. Scary stuff! Chances are, in your work, you won’t be addressing millions or leading an entire country – most jobs aren’t that demanding. But just putting yourself out there can be scary. Even in a regular, everyday office environment, being confident in the workplace is important for your career. Showing self-belief will encourage others to believe in you, too, and listen more readily. By the end of this course, you’ll be able to: • Understand the positive effects of self-confidence • Identify how your confidence affects others • Take positive steps to be more confident Why take this course? If you’re a leader, being confident in yourself and your team can inspire team members to build their confidence and achieve better results. This course will help you understand the benefits of being self-confident, and how being more confident in the workplace can improve your working relationships and career prospects. 10 mins | SCORM | Takeaway Tasks |
19.00 |
06/30/2020 |
08/07/2023 |
38 |
 |
Being Punctual(WET01) |
Punctuality. It’s a phrase most of us associate with our school days, usually accompanied by a teacher, a register, and a stern-looking face. No matter what your background, being on time will always be an important part of your academic and professional endeavors. And when applied to the workplace, a person’s punctuality can actually say a lot about them. Think about it: if you’re habitually late, be it to work or deadlines, you run the risk of undermining your professional reputation altogether. By the end of this course you’ll be able to: • Recognize the importance of punctuality in the workplace • Demonstrate the benefits punctuality can bring to teams • Identify actionable tips for improving staff punctuality and morale Why take this course? Being punctual is an important aspect of professional life, regardless of your industry. It can increase credibility and even enhance productivity for you and your team. This course is for any professional who wants to better understand the ways punctuality can enhance the work ethic of you, your employees, and those around you. 15 mins | SCORM | Takeaway Tasks |
19.00 |
01/27/2021 |
08/07/2023 |
103 |
 |
Birchmount Gift Cards for Cannabis Businesses(Birchmount) |
Empower gifting occasions in the cannabis industry with the complete Cannabis Gift Card Solution! 50% of consumers visit a new store because they received a gift card 60% of consumers overspend when they redeem 39% of Gen Z use digital gift cards, which is also growing across all demographics Learn about the Birchmount Vision: Leveraging over 20 years of experience with gift cards to help our customers: •Attract new customers •Increase revenues •Drive brand awareness •Improve customer loyalty Take this mini course to learn more about Birchmount gift card programs for the cannabis space and our promotion with upLVL, running through November 30, 2021 Watch the intro video below, then get started to learn the details! |
0.00 |
11/03/2021 |
04/06/2023 |
150 |
 |
Blue Star Cartridges(GHEZBLU) |
Blue Star Live Resin Cartridges are produced from high quality full spectrum sun-grown flower from our farm in Creswell OR. They contain only pure extract with all natural terpenes and cannabinoids and no additives! Read the course material and take the quiz to learn about Blue Star carts and get yourself some points! |
0.00 |
04/16/2020 |
02/02/2023 |
86 |
 |
Brand Ambassadors(ME007) |
A strong brand relies on many factors to promote its values and ideas. If you were asked to draw the logo for Apple, Nike, or McDonald’s from memory, you’d find it pretty easy, right? And you could probably also name some famous “fans” who have helped promote those brands. These “brand ambassadors” play a crucial role in helping enterprises increase the size of their target audience. In the social media age, EVERY customer can become a brand ambassador, regardless of their level of fame. And no matter how big or small the company, having people promoting your products will certainly help your business. By the end of this course, you’ll be able to: • Understand why brand ambassadors are so important in today’s world • Define the role of a brand ambassador in your marketing • Choose the correct ambassador for your brand • Establish a brand ambassador program Why take this course? Society demands that everything be accessible, recognizable, and relatable. If you’re in business, using a brand ambassador can help you achieve all of these, as long as you get it right! This course will help you discover how to use a brand ambassador to give your company a familiar face, and how to establish an ambassador program that can grow the face of your company. 10 mins | SCORM | Workbook |
19.00 |
06/30/2020 |
08/07/2023 |
40 |
 |
Bringg Driver Training() |
Bringg is a software for dispatch and routing that focuses on optimization of planning and routes to improve on time performance by partners for Leaflink. The app is used by the drivers to process pickup and deliveries for Sellers in a quick and secure process. At the end of this training you will be able to navigate your route by systematically processing pickups and deliveries easily and accurately |
65.00 |
07/27/2022 |
03/29/2023 |
172 |
 |
Building a Culture of Adaptability(AL005) |
If you want your organization to be able to deal with an ongoing flow of adaptive challenges, you’ll need to build a culture of adaptability. This is a long-term process rather than something that can be achieved quickly. Once the organization is adaptive, it will be able to react faster and more creatively to challenges. To build a culture of adaptability, your organization needs to adopt specific characteristics, such as nurturing shared responsibility. As an adaptive leader, you need to be prepared to face challenges in building this new culture. Fortunately, there are strategies you can use to successfully change the status quo of your organization and help create a more adaptive culture. By the end of this course, you’ll be able to: • Explain the 5 characteristics of an adaptive organization so you can successfully build one • Recognize the challenges of building a culture of adaptability so you’re fully prepared to be an adaptive leader • Implement strategies to change the status quo into an adaptive culture and be an effective adaptive leader Why take this course? This course is well suited to all levels of leaders and human resources personnel. You’ll learn about the 5 characteristics of an adaptive organization, the challenges of building an adaptive culture, and strategies to instill in your organization a culture of adaptability. 10 mins | SCORM | Development Plan |
0.00 |
10/06/2022 |
10/06/2022 |
96 |
 |
Building a Proactive Safety Culture(SFL03) |
Have you ever found yourself dealing with an accident at work and thinking there must have been some way to stop it happening in the 1st place? A reactive safety culture means accidents, incidents, and issues are only dealt with when it’s too late to prevent them. But is there a more effective way of dealing with safety issues? A proactive safety culture is all about keeping 1 step ahead. If you can resolve an issue early, it’s less likely to lead to a safety mishap later. Not only is a proactive safety culture better for workers’ health, it also brings other benefits – such as lowered costs – to the business. Building a proactive safety culture might involve changing the way things are done in your workplace. We’ll show you different strategies you can use to accomplish that. By the end of this course, you’ll be able to: • Distinguish between proactive and reactive safety culture to ensure safety success • Explain the benefits of developing a proactive safety culture for improved safety leadership • Apply strategies to build a proactive safety culture successfully Why take this course? Anyone working in health and safety, human resources, or leadership roles will find this course ideal. You’ll learn about how proactive safety culture is different from reactive safety culture, the advantages of building a proactive safety culture, and some strategies to help you successfully develop a proactive safety culture. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/11/2022 |
08/07/2023 |
141 |
 |
Building Benefits(SE007) |
It’s often said that respect is a two-way street. Same with love, success, trust and more – it’s a crowded neighborhood. When you think about it, conducting a sale is also a two-way street. A sale will only take place when both sides get something out of it. Buying a product offers the customer a return on their investment – whether that’s monetary compensation or simply the thrill of owning a product. But prospects won’t even see the potential return for their investment unless you make your product or service enticing enough for them to invest in. You can do that by building the benefits that make your product stand out from the crowd. Whether you like it or not, customers don't care about your product itself. What they care about is what your product can do for them. People don’t want a lightbulb. They want to be able to see where they’re going in the dark. People don’t want a lightbulb. They want to be able to see where they’re going in the dark. By the end of this course, you’ll be able to: • Tell the difference between benefits and features • Understand ROI – a change of perspective • Identify the not-so-obvious advantages of benefits • Understand why customers don’t care about your product Who should take this course? This course is aimed at salespeople and marketers but would also interest content writers or others in e-commerce. It’s important to distinguish between the features of a product or service and its benefits. When the signature is still missing from that dotted line, selling the benefits can make all the difference. This course should get you thinking about the best way to explain the benefits of your product or service to your prospects. 15 mins | SCORM | Workbook |
9.00 |
06/30/2020 |
05/17/2021 |
41 |
 |
Building Trust and Respect(TWE05) |
We’ve all taken part in those team-building exercises. You know the ones. Like catching your teammates when they fall backward, hoping that when it’s your turn you don’t get the guy from accounts that really doesn’t like you. They’re supposed to be fun and inclusive. In reality, they often end up being awkward and embarrassing. But they are aimed at building very important qualities within a team. Trust and respect are essential within teams. Without them, teams just won’t work. Trusting someone means that you know you can rely on them. Respecting someone means that you can rely on their ability and knowledge. Trust and respect go hand in hand. After all, you can’t really trust someone you don’t respect, right? By the end of this course, you’ll be able to: • Understand the importance of trust and respect • Identify the benefits of trust and respect • Build trust and respect within your team Why take this course? If you’re a manager, team leader, or member of a team, you need to be able to trust and respect those around you in order to meet goals effectively. This course will show you the importance of trust and respect within teams, how to build these qualities, and their benefits in the workplace. 10 mins | SCORM | Takeaway Tasks |
19.00 |
06/30/2020 |
08/08/2023 |
42 |
|
Building Trust and Respect(TWE05Free) |
We’ve all taken part in those team-building exercises. You know the ones. Like catching your teammates when they fall backward, hoping that when it’s your turn you don’t get the guy from accounts that really doesn’t like you. They’re supposed to be fun and inclusive. In reality, they often end up being awkward and embarrassing. But they are aimed at building very important qualities within a team. Trust and respect are essential within teams. Without them, teams just won’t work. Trusting someone means that you know you can rely on them. Respecting someone means that you can rely on their ability and knowledge. Trust and respect go hand in hand. After all, you can’t really trust someone you don’t respect, right? By the end of this course, you’ll be able to: • Understand the importance of trust and respect • Identify the benefits of trust and respect • Build trust and respect within your team Why take this course? If you’re a manager, team leader, or member of a team, you need to be able to trust and respect those around you in order to meet goals effectively. This course will show you the importance of trust and respect within teams, how to build these qualities, and their benefits in the workplace. 10 mins | SCORM | Takeaway Tasks |
0.00 |
10/11/2022 |
03/09/2023 |
96 |
 |
Building your Personal Brand(OSP02) |
Think of any successful company and you’ll likely know their logo, tagline and, more importantly, what they stand for. Businesses have become very skilled in branding themselves to make their values and expertise clear. We all know how powerful great corporate branding can be. But these days, sitting under the umbrella of a corporate brand just isn’t enough; you need a personal brand, too. Whether you’re aware of it or not, you already have a personal brand. It’s the values, expertise, and qualities you project to the world. You are your brand. Conscious personal branding means you can tell your story your way, making sure that potential employees and clients see you how you want to be seen. By the end of this course, you’ll be able to: •Define the values, expertise, and qualities at the core of your personal brand •Recognize the brand-building opportunities available to you •Use digital and offline strategies to start telling your story your way Why take this course? Personal branding matters to everyone. This course is recommended to anyone who wants to use personal brand building to stand out and succeed, whatever their current role. You’ll gain an understanding of the crucial importance of personal branding, and benefit from strategies and tools to start creating your own powerful brand. 5 mins | SCORM | Takeaway Tasks, Development Plan |
19.00 |
11/04/2021 |
08/07/2023 |
129 |
 |
Campaign Management(MSM03) |
Marketing campaigns are complicated. Do you choose the social-media route or do a viral video? Maybe you need to go to a trade show, and run a print campaign. With so many moving parts, it’s easy to lose track of what’s going on, and harder to see what’s working and what’s not. Good campaign management decides whether your campaign is a success. Even with a huge budget and a great idea, your marketing campaign still needs effective planning, implementation, and monitoring to keep it on track. Good campaign management can help you organize complex operations, target customers, and reach your business goals. By the end of this course, you’ll be able to: • Identify the benefits of effective campaign management • Recognize the tools and skills needed to execute a successful campaign • Perform the necessary steps to build an overview of your campaign Why take this course? Whether you’re a marketing executive, marketing manager, or senior leader, this course can help you steer your campaign successfully. It’ll help you recognize the benefits of campaign management and the tools you’ll need. You’ll also see how to take steps to build a clear overview of your next campaign. 10 mins | SCORM | Development Plan |
19.00 |
10/11/2022 |
08/07/2023 |
160 |
 |
Cannabis Processing - An Introduction(3upLVLCP1) |
The goal of this course is to familiarize learners with the various cannabis purification and processing techniques, with a particular focus on distillation and extraction. We will explore commonly manufactured products, how they are made, and break down the basic chemistry involved. This course will provide participants with the necessary background knowledge to work in cannabis processing laboratories and provides an introduction to the fundamental steps and components of common processing techniques. |
49.00 |
02/23/2023 |
08/08/2023 |
174 |
|
Cannabis Processing - An Introduction(uCannCP1) |
The goal of this course is to familiarize learners with the various cannabis purification and processing techniques, with a particular focus on distillation and extraction. We will explore commonly manufactured products, how they are made, and break down the basic chemistry involved. This course will provide participants with the necessary background knowledge to work in cannabis processing laboratories and provides an introduction to the fundamental steps and components of common processing techniques. |
40.00 |
08/03/2023 |
09/06/2023 |
174 |
|
Cannabis Processing - An Introduction(3CannUCP1) |
The goal of this course is to familiarize learners with the various cannabis purification and processing techniques, with a particular focus on distillation and extraction. We will explore commonly manufactured products, how they are made, and break down the basic chemistry involved. This course will provide participants with the necessary background knowledge to work in cannabis processing laboratories and provides an introduction to the fundamental steps and components of common processing techniques. |
49.00 |
08/08/2023 |
08/09/2023 |
174 |
|
Cannabis Processing - An Introduction(3THCGCP1) |
The goal of this course is to familiarize learners with the various cannabis purification and processing techniques, with a particular focus on distillation and extraction. We will explore commonly manufactured products, how they are made, and break down the basic chemistry involved. This course will provide participants with the necessary background knowledge to work in cannabis processing laboratories and provides an introduction to the fundamental steps and components of common processing techniques. |
49.00 |
08/11/2023 |
08/16/2023 |
174 |
 |
Cannaculture Media Wholesaler Selling Course() |
Learn to Earn Selling Cannabis A key to a successful cannabis retail business is effective salespeople. The Learn to Earn Selling Cannabis training will equip you and your staff with the skills necessary to be a successful cannabis sales representative. This mini course offers a free look inside the complete course with a free 4-minute video module. Click start to learn more. Learn to Earn Selling Cannabis is an online course that focuses on training sales reps for the B2B Cannabis Market. Currently, there are less than 5 courses online that focus on this important sector of the cannabis industry, as there are about to be hundreds if not thousands of new brands hitting the recreational markets that are now opening up in the US and abroad. What makes LTESC an incredible online resource is the proven track record of Rich Park who has had over 4 million dollars in sales in 2020 and has sold cannabis products along the entire Oregon Trail from Tillamook to Ontario and all destinations in between. The majority of the online courses currently focus on teaching budtenders to service customers and try to educate them on THC, CBD and other industry terms that the consumer may want information on. Learn to Earn Selling Cannabis teaches sales reps how to get their products into retailers and ultimately into the consumers’ hands. |
0.00 |
03/14/2022 |
03/18/2022 |
137 |
 |
CBD 0: An Introduction(AAZ1) |
Welcome to upLVL’s Introduction to CBD course! Most likely, if you’ve heard about cannabis and THC, you’ve heard about CBD. It seems like everyone is making a CBD product, and since CBD can exist without THC, CBD products are legal even in states that haven’t legalized other cannabis products. But what is it and how does it work? Great question! upLVL's CBD courses provide a general overview of CBD and its uses and applications. Check out the introduction video and short quiz - if you'd like to know more, the next course will be available to you once you finish this one. Complete all the coursework and get your certificate in the basics of CBD! |
0.00 |
06/04/2020 |
12/02/2021 |
0 |
 |
CBD 1: What is CBD?() |
Welcome to the 1st installment in upLVL's CBD courses: What is CBD? You've already watched the video, now check out this additional information and take the short quiz to move on to the next course, CBD II: Uses of CBD! |
0.00 |
06/08/2020 |
12/02/2021 |
0 |
 |
CBD Smart(PIVITALCBDSMART) |
upLVL is excited to partner with Pivital EDU! Pivital EDU works with the Doctors Knox, global leaders in cannabis science and clinical care, to produce world-class educational content that will expand your knowledge about cannabis and the endocannabinoid system. From Dr. Janice Knox: “ CBD Smart equips all people touching CBD products with a solid foundation of how the products are made, how they work in the body and how to competently and legally discuss these products with clients. CBD Smart will set your business apart from your competitors.” This course's five modules focus on CBD education for frontline staff. It will equip you with in-depth training on CBD's benefits, precautions, and uses so you can be a vital resource to your customers. In addition, and equally important, the course will teach you about the limits of the claims that can be made in our current legal climate. Educate yourself to provide the best-informed care for your patrons and consumers and help them consider the role that cannabis might play in better everyday living! |
49.00 |
05/28/2021 |
04/04/2023 |
150 |
 |
CCT Certified Retail Staff Training(CCT1) |
Although 94% of dispensary staff personnel provide specific cannabis advice to patients, only 20% have received any formal training on the medical benefits of cannabis(1). Our training provides evidence-based science using best practice teaching methods for adult learners. We start with cannabis basics and teach your staff how to take that information and apply it to the products you have on your shelves. Disclaimer: This information provided is for general informational and educational purposes only. It is not a substitute for medical advice. (1) Training and practices of cannabis dispensary staff. Cannabis & Cannabinoid Research, 1 (1), 244-251. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5531366/ Save big with this coupon code CCTFESTIVALFRIENDS & get the course and certification for $99. Dispensary Managers, contact Heidi for quantity deals: https://calendly.com/heidi-cct/15min |
199.00 |
12/07/2021 |
08/28/2023 |
150 |
 |
Celebrating Differences and Diversity(TWE04) |
A team that is filled with differing genders, interests, cultures, and abilities has a selection of ideas to consider and more perspectives to help. And the more diverse your workforce, the more tasks will be completed with ease. By the end of this course, you’ll be able to: • Understand what it means to be diverse • Identify how a varied workforce helps business • Celebrate culture and differences • Create an inclusive workplace Why take this course? Having differences and diversity in the workplace is desirable, but not always easy. Different mindsets mean different expectations – so pleasing everyone is no easy task. If you’re a manager, team leader, or just want to brush up on your teamwork skills, this course will teach you how to celebrate differences to encourage inclusivity and boost morale. 10 mins | SCORM | Takeaway Tasks |
19.00 |
06/30/2020 |
08/08/2023 |
42 |
 |
Celebrating Success(TWE10) |
Imagine if your birthday passed by every year without celebrations. What about graduating from high school? Passing your driving test? For most of us, the thought of never celebrating anything is a pretty bleak one. So why should it be any different in our work lives? Achievements and milestones in the workplace can be big or small. But if they are routinely getting overlooked and ignored, it can feel like...like it’s your birthday and everyone’s forgotten. By the end of this course, you’ll be able to: • Understand why recognizing achievements is important • Identify when and how to celebrate successes • Create a culture of appreciation Why take this course? When employees feel that their efforts and accomplishments matter, they’re much more likely to continue working hard. They’ll feel empowered and motivated to perform at their very best, both for themselves and their teammates. If you’re a manager or team leader, this short course will help you understand how celebrating success boosts staff morale and organizational productivity. Just be sure to congratulate yourself once you’ve completed it. 15 mins | SCORM | Takeaway Tasks |
19.00 |
06/30/2020 |
08/08/2023 |
42 |
 |
Changing Negative Habits(MH004) |
We all have habits. It’s human nature. But some habits can have a negative impact on our lives, whether we’re watching too much television, not sleeping enough, sleeping too much, or lack of exercise. Maybe gossiping too much, or biting our fingernails... The list goes on. We all have moments of weakness. But when those moments become a habit, it’s time for change. Changing negative habits can be difficult. Habits can be comforting. They distract us from other problems in our lives, such as stress or boredom. But there are ways for you to break bad habits and strengthen your willpower. This course will show you how to turn those bad habits into good ones. By the end of this course, you’ll be able to: • Understand why negative habits are a problem • Look out for any triggers that cause a negative habit • Control any negative habits you may have Why take this course? This course is for anyone who wants to break a habit that they feel is negative. If you want to change and are not sure exactly how to do it, this course will make it much easier. It’s time to take back control of bad habits and put that time to better use. 10 mins | SCORM | Takeaway Tasks |
0.00 |
10/11/2022 |
03/09/2023 |
96 |
 |
Closing Difficult Deals(SE009) |
You’ve got a great product, and you’re confident. All that remains is closing the deal. The thing is, your customer has a reputation for being a tough nut to crack. When you have a customer that insists on making everything unnecessarily hard, closing that deal can seem impossible. But, hey, no one said it would be smooth sailing. The thing is, in this high-pressure sales world, you simply don’t have time to waste on deals that drag on for weeks or months – especially if you’re pretty sure these interactions won’t end in a sale. But there are ways you can make deals happen faster. By the end of this course, you’ll be able to: • Understand why persistence is key • Master the art of negotiation • Make a compelling offer • Understand influencing and its importance Why take this course? Closing that deal is inarguably the most important part of the sales cycle. And even the best salesperson sometimes requires that extra little push to make a really good deal come to fruition. This course has plenty in store to help you make those ‘impossible’ deals become reality. Whether your role is in sales or marketing, you’ll learn different ways to negotiate, make compelling offers and better understand the importance of influencing. 15 mins | SCORM | Workbook |
9.00 |
06/30/2020 |
05/17/2021 |
41 |
 |
Coaching Retail Employees(RA003) |
Are there people on your retail team who aren’t living up to their potential? You want everyone on your team to be happy, confident, and dynamic, but right now they’re just doing ok. Something needs to change. If you want everyone on your team to reach their full capability and boost their performance, you could try out some coaching skills. A leader with coaching skills can support employees to make changes and achieve their potential. You need good questioning and listening skills to be a successful coach, and this course will show you some useful techniques. You can also use a handy framework known as GROW to help you coach people effectively. By the end of this course, you’ll be able to: • Explain what coaching skills are and how you can successfully use them in retail • Recognize effective questions and listening techniques to be a great coach • Apply the GROW model of coaching so you can coach retail employees effectively Why take this course? Coaching is a key leadership skill. This course is ideal for team leaders, store managers, or retail managers who may find themselves in a coaching role with retail employees. You’ll learn about the process of coaching in a retail environment, the best kinds of questions and listening techniques, and how to use the GROW model to coach successfully. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/11/2022 |
08/07/2023 |
156 |
 |
Code of Conduct - Working Well with Everyone(CME08) |
It used to be that employees picked up how to act in the workplace as they went along. But guessing how to interact with others isn’t ideal. What if people don’t share the same ideas? They can get things wrong. That can lead to friction, or even legal and financial impacts. A simple, well-written code of conduct helps everyone understand company values, and the ways people should work together. It doesn’t need to be complex, it just puts everyone on the same page. But it has valuable benefits. For employees it eliminates uncertainty and mistakes; for a company it guards against the risk of misconduct. By the end of this course, you’ll be able to: • Explain the benefits of a code of conduct • Outline what can go wrong in the absence of a code • Utilize hints and tips for drafting an effective code Why take this course? Every organization will benefit from a code of conduct. You might have been asked to create one, or even take a fresh look at one that’s already in place. This course will outline the benefits of a good code, highlight the risks of not having one, and offer hints on how best to draft your own code of conduct. 10 mins | SCORM | Workbook |
19.00 |
01/27/2021 |
08/07/2023 |
99 |
 |
Collaboration(TWE03) |
Just like in sports, working with others in your job makes you far more effective than when you work alone. Larger tasks and projects can’t be accomplished by just one person and, usually, better ideas come about when multiple people put their heads together. Collaboration is key to improving output, quality, and effectiveness. Each person brings something unique to the table and contributes to achieving the best possible result. Luckily, thanks to technology, there are now even more ways to work together efficiently. By the end of this course, you’ll be able to: • Understand what collaboration is • Identify the benefits of collaborative working • Overcome barriers to collaborative working • Use technology to work collaboratively Why take this course? Wherever you work, if you manage or are part of a team and want to improve collaboration, then this course can help. It will discuss the benefits of working collaboratively, ways to overcome barriers to collaborative working, and how technology can assist collaboration. 10 mins | SCORM | Takeaway Tasks |
19.00 |
06/30/2020 |
08/09/2023 |
42 |
 |
Collaboration and Developing EQ in Teams(EI009) |
As the old saying goes, “You can’t choose your family.” Well, many people can’t choose their teammates, either. It’s understandable that not all teams will behave like a close, loving family. There might be tensions, arguments, and even walkouts, all of which impacts happiness and productivity. However, developing EQ, or emotional intelligence, among teams means that such disputes are kept to a minimum and people can collaborate efficiently. EQ refers to the ability to understand and manage your own emotions, and to empathize with others. Individuals can develop their own EQ, but it can also be developed within groups and teams. By the end of this course, you’ll be able to: • Recognize why EQ is crucial for collaboration and teamwork • Identify the signs of emotionally intelligent teams • Describe ways to build trust and develop EQ in teams Why take this course? Suitable for leaders and employees, this course will show you why developing EQ in teams leads to enhanced collaboration and motivation. 10 mins | SCORM | Development Plan |
19.00 |
07/26/2021 |
08/09/2023 |
117 |
 |
Commercial Cultivation Essentials with Krysta Jones and Sanja Ganja(2upLVLCC1) |
Learn how to optimize your cultivation through basic practices and knowledge with Krysta Jones and Sanja Ganja of the THC GIRLS. Get insider information on optimal growing practices, so you can flourish in your green thumb endeavors. With a collective 30+ years of hands-on commercial cannabis experience, Sanja and Krysta have been able to successfully build multi-million dollar brands across the nation. Here they provide invaluable tips on achieving optimal growth! |
79.00 |
03/09/2023 |
08/08/2023 |
177 |
|
Commercial Cultivation Essentials with Krysta Jones and Sanja Ganja(uCannCC1) |
Learn how to optimize your cultivation through basic practices and knowledge with Krysta Jones and Sanja Ganja of the THC GIRLS. Get insider information on optimal growing practices, so you can flourish in your green thumb endeavors. With a collective 30+ years of hands-on commercial cannabis experience, Sanja and Krysta have been able to successfully build multi-million dollar brands across the nation. Here they provide invaluable tips on achieving optimal growth! |
40.00 |
08/03/2023 |
09/06/2023 |
177 |
|
Commercial Cultivation Essentials with Krysta Jones and Sanja Ganja(2CannUCC1) |
Learn how to optimize your cultivation through basic practices and knowledge with Krysta Jones and Sanja Ganja of the THC GIRLS. Get insider information on optimal growing practices, so you can flourish in your green thumb endeavors. With a collective 30+ years of hands-on commercial cannabis experience, Sanja and Krysta have been able to successfully build multi-million dollar brands across the nation. Here they provide invaluable tips on achieving optimal growth! |
79.00 |
08/08/2023 |
08/09/2023 |
177 |
|
Commercial Cultivation Essentials with Krysta Jones and Sanja Ganja(2THCCC1) |
Learn how to optimize your cultivation through basic practices and knowledge with Krysta Jones and Sanja Ganja of the THC GIRLS. Get insider information on optimal growing practices, so you can flourish in your green thumb endeavors. With a collective 30+ years of hands-on commercial cannabis experience, Sanja and Krysta have been able to successfully build multi-million dollar brands across the nation. Here they provide invaluable tips on achieving optimal growth! |
79.00 |
08/11/2023 |
08/16/2023 |
177 |
 |
Conflict Management(LT002) |
Conflict can be hard to deal with, and sometimes the workplace can feel more like a battleground. As a leader, it’s your job to step in, but it can be tricky knowing when and how to do that. Some leaders ignore conflict altogether, which can lead to a toxic and damaging work environment for everyone, impacting productivity and, ultimately, the success of your business. But conflict is just part of life. Having the skills to know when to step in and how to approach situations is a vital part of becoming a successful leader. This will help your team to work together and improve performance. By the end of this course, you’ll be able to: • Identify conflict in the workplace • Know when to intervene • Manage conflict successfully Why take this course? Although conflict can feel quite daunting, it’s normal – not everyone will agree with everything all of the time. As a good leader, identifying when conflict needs intervention is crucial. This course will help you pick the right time. Believe it or not, conflict can be great for highlighting issues and creating better understanding if it’s handled and resolved correctly. Using the tips in this course will help all leaders achieve that, regardless of experience. 15 mins | SCORM | Takeaway Tasks |
19.00 |
07/16/2020 |
08/07/2023 |
48 |
 |
Conflict Management Using EQ(EI008) |
All workplaces feature conflicts. These range from complaints about colleagues who don’t clean up after themselves, to power struggles, and professional jealousy. Conflict management is a useful tool for helping to alleviate such challenges. But while there are lots of conflict management skills you can learn, effectively handling and resolving conflict requires something else: emotional intelligence, or EQ. EQ is the ability to recognize and understand your emotions and those of others, and to manage your own emotions. Developing your EQ means you’ll be able to assess your own feelings, acknowledge and empathize with those of your colleagues, and handle and resolve conflict more effectively as a result. By the end of this course, you’ll be able to: • Explain the importance of conflict management • Describe the key role EQ plays in resolving conflict • Pinpoint effective ways to manage conflict using EQ Why take this course? Conflict always involves emotions, so improving your awareness of your own and others’ emotional triggers means you can effectively manage tensions and disputes. Suitable for everyone, this course will show you why using EQ can help to prevent conflicts from escalating. 10 mins | SCORM | Development Plan |
19.00 |
07/26/2021 |
08/09/2023 |
117 |
 |
Conflict of Interest(CME10) |
As organizations become larger and more complex, the possibility for conflicts of interest grows. While sometimes accidental, they’re quite common, and are generally easily managed. But they’re considered a form of corruption which, when handled badly, could create serious legal and financial impacts. Creating an environment that’s open about its definition of conflicts of interest and being clear about how to manage them when they arise, will help reduce the risks. The safest approach is to have a process in place to handle conflicts of interest, which will allow everyone to work together more securely. By the end of this course, you’ll be able to: • Explain the risks involved in a conflict of interest • Describe a process to put in place • Implement best practices for managing a conflict Why take this course? If you need to deal with conflicts of interest in your organization, this course will help you get started. You’ll learn about the risks involved, the processes you can put in place to mitigate those risks, and how you can implement effective solutions. 10 mins | SCORM | Workbook |
19.00 |
01/27/2021 |
08/07/2023 |
99 |
 |
Confronting Discrimination(DI008) |
It can be challenging to understand the importance of confronting discrimination. Even the word confront carries negative connotations that can make both targets of discrimination and witnesses to discrimination feel unsafe and unsure. But when people are discriminated against, their welfare and well-being is negatively impacted, and their productivity at work is also likely to suffer. Research has shown that confronting discrimination not only addresses that one specific incident, it can also help to model appropriate behavior for others as well as bring unconscious bias to light. So, when you think about it, confronting discrimination is a responsibility that we all need to shoulder. By the end of this course, you’ll be able to: • Define why confronting discrimination is important • Analyze the barriers to confronting discrimination • Demonstrate how to confront discrimination effectively Why take this course? Creating a workplace culture in which discrimination is confronted protects the well-being and performance of target groups and individuals, making the work environment safer for you and your colleagues. It can also help everyone to understand their responsibility to confront discrimination inside and outside of the workplace, helping to create a better world for all of us. 10 mins | SCORM | Workbook |
19.00 |
04/21/2021 |
08/07/2023 |
109 |
 |
Connecting with Customers(R0003) |
The modern world is a convenient place if you’re a shopper. Businesses compete with each other to bring customers the best quality at the lowest price, but this can be problematic for the company you work for. Customers are faced with too much variety. How are you going to offer them your best customer service if they’re shopping elsewhere? In order to retain customers at the front end, you need to connect with them. All retail staff have a role to play in creating and maintaining these connections. If you do so, you’ll have more pleasant interactions and give them a better experience in store, as well as other worthwhile gains. This course can help you get started. By the end of this course, you’ll be able to: • Identify the benefits of connecting with customers • Demonstrate different ways to make connections • Explain how positive connections to customers can increase job satisfaction Why take this course? Every interaction with a customer is important. But in an increasingly digital world, many traditional opportunities to interact, such as when ordering products, are automated, and therefore no longer available. This means the times that you do get to build connections are limited and crucial. If you work in retail and deal with customers either online or in person, this course will help you upskill. 10 mins | SCORM | Takeaway Tasks |
19.00 |
04/21/2021 |
08/07/2023 |
111 |
 |
Content Communities(MSM07) |
If you’re a marketing executive or manager, you’ll be familiar with the phrase “Content is king.” You’ll also be familiar with the latest trends when it comes to online communities. Brands are eager to get their content seen on big social media platforms, but this is no easy task. One way that businesses can generate traffic and engagement is by building content communities, and that’s what this course is all about. Businesses can enjoy numerous advantages from establishing a strong content community online. It can turn your customers into brand ambassadors, and can help you conduct research and gain feedback about your products and services. It’s a strategy that must be implemented carefully, though – especially when it comes to curating content for your community to promote. By the end of this course, you’ll be able to: • Describe why content communities have become an important aspect of marketing • Compare the benefits of different platforms with regard to reaching your target audience • Formulate a strategy to grow your online community Why take this course? Content may be king, but even if you publish great content on your website or social media channels, you can’t expect it to reach a wide audience without a little push. You could hire an influencer to endorse your product or business – if you’ve got the budget for that. Or you could pay to promote your posts. Another way to extend your reach is to create an online community across multiple social media platforms, and engage that audience with content they’ll want to share and promote. 10 mins | SCORM | Development Plan |
19.00 |
10/11/2022 |
08/07/2023 |
160 |
 |
Content Management Systems(MSM06) |
Wouldn’t it be great if you had a technical wizard on your marketing team? You know the sort. The genius who could whip up a website and code your campaign to victory in no time. Unfortunately, we’re not all gifted with technical know-how. Luckily, content management systems can help. A content management system, or CMS, is software that helps you create, manage, and modify content on a website without needing lots of technical understanding. Content management systems can help you create a professional and flexible website that anyone on the team can edit. Instead of you getting bogged down in coding and complicated HTML, the CMS frees up your time. So you focus on promoting your marketing campaign. By the end of this course, you’ll be able to: • Recognize the benefits of a CMS • Identify how a CMS can impact your marketing campaign • Choose a CMS that works for you Why take this course? Every good marketing campaign needs a good website. If you don't have the staff, budget, or technical expertise to create one, a CMS can help. In this course, you’ll explore the benefits of a CMS and how one can help your campaign. You’ll also learn how to choose a CMS system that fits with your marketing strategy. 10 mins | SCORM | Development Plan |
19.00 |
10/11/2022 |
08/07/2023 |
160 |
 |
Content Marketing(MSA07) |
Think about your favorite book, magazine, or TV show. Why do you like it so much? It’s likely your answer will be, “Because it makes me feel good, and I feel connected to it.” That’s because its content successfully “speaks” to its target audience: you. Content marketing works in the same way. Traditional marketing methods aimed to achieve one thing: sell, sell, sell! But modern methods focus on building brand identity, connecting with customers on a personal level, and helping them solve problems. Get these 3 things right by using effective content marketing, and you’ll build customer loyalty and trust. By the end of this course, you’ll be able to: • Identify the benefits of effective content marketing • Recognize the types of content that will be effective as a marketing tool • Create and manage content to fit your marketing strategy Why take this course? Whether you’re a marketing manager, marketing executive,or a senior leader, this course can help you build your brand’s voice through the content you share. It will explore what’s meant by content marketing, and show you the benefits of effective content marketing. And, by using the advice in this course, you’ll be able to create effective content marketing that complements your overall marketing strategy. 10 mins | SCORM | Development Plan |
19.00 |
04/21/2021 |
08/07/2023 |
110 |
 |
Creating a Learning Strategy(LNA01) |
Creating a new learning and development strategy, and not sure where to begin? Hint: it’s not with the blind rollout of the latest new tech and digital resources. L&D strategy is so much more than offering new ways of learning. Why you’re delivering the learning is your top priority. How you’re delivering it comes 2nd. Good learning strategy ultimately comes down to meeting concrete business goals. You also get a highly skilled and adaptable workforce, which is never a bad thing. This course breaks down how to create a learning strategy that’s perfectly aligned with your company’s goals. You’ll soon see a return on the investment as learning strategies boost both performance and profit. By the end of this course, you’ll be able to: • Recognize the characteristics of a strong and effective learning strategy • Align your learning and development strategy with the goals of your company • Identify success metrics to measure your progress toward success Why take this course? This course offers essential insights to anyone working in L&D, HR, or leadership. You’ll learn what makes a learning strategy successful, and how to create your own strategy that perfectly aligns with the needs of the business. 10 mins | SCORM | Takeaway Tasks |
0.00 |
07/20/2022 |
07/20/2022 |
96 |
 |
Creating a Retail Experience - Not just Shopping(RM005) |
In-store shopping can be dull. You go in, find something you like, and then you wait in line for ages to pay for it. But customers don’t need to visit physical stores to buy things anymore. Online shopping is more convenient. So, to keep customers coming in, bricks-and-mortar stores have to do something different. Creating a retail experience is a great way to improve the customer journey and increase customer engagement. It’s not just shopping. It gives customers an experience they can’t get anywhere else. Luckily, there are lots of ways to create retail experiences, and this course will show you how. By the end of this course, you’ll be able to: • Differentiate between having a retail experience and just shopping • Recognize the characteristics of a good retail experience • Create engaging retail experiences Why take this course? If you're a retail manager or work at head office, you’ll find this course ideal. You’ll learn the difference between retail experiences and simply shopping. You’ll also discover what makes a good retail experience, and how to create engaging ones. 10 mins | SCORM | Takeaway Tasks |
19.00 |
07/20/2022 |
08/07/2023 |
96 |
 |
Creating an Inclusive Environment for the Hybrid Workforce(HW004) |
Imagine if they only made basketball shoes in size 3. Most professional players wouldn’t be able to play! They wouldn’t have the right tools because a manufacturing decision was made that wasn’t very inclusive. Inclusivity is essential to every working environment. It gives everyone a fair chance and ensures bias, unconscious or otherwise, doesn’t affect performance or progression. While hybrid working can be very inclusive in some ways, in others, it can deepen inequality. This course will help you foster an inclusive environment with your hybrid workforce and keep an eye out for any potential problems. By the end of this course, you’ll be able to: • Explain ways in which hybrid working can lead to an inclusive environment • Recognize common inequalities that can occur due to hybrid working • Implement policies and practices to create an inclusive environment for your hybrid workforce Why take this course? This course is suitable for anyone who manages a hybrid workforce. It’s important to learn how to create that inclusive environment for the good of all employees, whether hybrid, office, or remote workers, but it isn’t without its challenges. You’ll learn what challenges your workforce faces regarding inclusiveness and what benefits it can have. You’ll gain practical advice to ensure your working environment is as inclusive as possible. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/11/2022 |
08/08/2023 |
159 |
 |
Creating High-Value Content(MSM05) |
Catching someone’s attention is tricky. Sometimes, it’s easier to press delete than open that marketing email. In an ideal world, customers would look forward to engaging with your marketing. They’d want to stay in touch, read, share, and interact with all your brand has to offer. Luckily, with content marketing, you can make that goal a reality. Content marketing is relevant and consistent marketing that adds value to your customers’ lives. Effective inbound content marketing can help your campaign increase sales, build brand awareness, and boost audience engagement. You’ll need a great content marketing strategy, and this course will show you how to create one. By the end of this course, you’ll be able to: • Identify the benefits of content marketing • Recognize how high-value content engages customers • Create your own content marketing strategy Why take this course? Content marketing is a great way to reach out to customers. Whether you’re a marketing executive, marketing manager, or a senior leader, this course is ideal. You’ll explore the benefits of content marketing, discover how valuable content can boost customer interaction, and learn how to create your own content marketing strategy. 10 mins | SCORM | Development Plan |
19.00 |
10/11/2022 |
08/07/2023 |
160 |
 |
Creating Robust HACCP Plans(FSA01) |
It’s easy to take food for granted, isn’t it? It’s there, every day, keeping you going; whether it’s a romantic meal at your favorite restaurant, or grabbing a breakfast bagel as you head to work. But food is actually a delicate thing that can become dangerous to consume when handled incorrectly. The food industry is duty-bound to ensure food risks are minimized. But doing that takes robust planning. Hazard Analysis Critical Control Points, or HACCP, planning is an essential part of that. But what is HACCP planning, and how do you create watertight plans? Well, this course has the answers. By the end of this course, you’ll be able to: • Recognize and describe the necessary components of HACCP plans • Identify all the areas of your business that need covering in your HACCP planning • Begin to develop an HACCP plan for your business Why take this course? This course is for managers or people in charge of health and safety. It’ll give you the need-to-know information about what to include in HACCP planning, and what areas of your business must be covered by it. You’ll also see how to create an HACCP plan of your own. 10 mins | SCORM | Infographic |
19.00 |
10/11/2022 |
08/08/2023 |
141 |
 |
Creating Your Pipeline(SE002) |
When it comes to selling things, you’ve got it covered, right? You’ve got the swagger, the attitude, the sharp suit. What more could you need? Well, when you’re trying to get ahead in the cut-throat world of sales, consider swapping those Gucci loafers for a pair of rain boots. Because every good salesperson should start by creating their pipeline – build their network from the ground up to ensure they are working from solid foundations. When you put in the hard work, you get the rewards. And if you want to make real headway in improving your sales performance, then you need to start by creating your pipeline. By the end of this course, you’ll be able to: • Research your audience • Understand the customer lifecycle • Define a ‘pipeline’ • Prospect to generate leads • Nurture and qualify leads • Make a meeting plan • Move sales along the pipeline Why take this course? If you work in sales and marketing, you need to understand exactly what is meant by ‘pipeline’. This course has been designed to help you get started with that. It gives you advice and tips on the life cycle of a customer, how to start your pipeline from generating and qualifying leads, as well as moving your prospects along the pipeline. 15 mins | SCORM | Workbook |
9.00 |
06/30/2020 |
05/17/2021 |
41 |
 |
Creativity and EQ(EI010) |
Many of us might think we were born with or without creative talents. However, creativity is a skill, and all of us can learn to be more inventive. There's another skill we can learn that will help improve creativity even more: emotional intelligence, or EQ. This is the ability to recognize and manage our own emotions, while demonstrating deeper empathy towards others. To really harness and use creativity, it's helpful to understand emotions, both positive and negative, and put yourself in other people's shoes. It leads to greater trust, collaboration, and confidence in generating and delivering new ideas and solutions. By the end of this course, you’ll be able to: • Explain why EQ has a positive effect on creativity and innovation • Describe how EQ enhances creative thinking within groups and teams • Identify ways to improve your EQ to boost creativity Why take this course? The understanding and regulation of emotions positively impacts your ability to be creative and innovative at work. This course, suitable for leaders and employees, will help you understand why and give you advice on how to improve your EQ. 10 mins | SCORM | Development Plan |
19.00 |
07/26/2021 |
08/09/2023 |
117 |
 |
Cross-selling and Up-selling(CSE07) |
Imagine this: you’re in a salon booking an appointment for a basic haircut. The receptionist tells you that you can book with a different stylist – one with a fancy title – who’ll give you a better cut, but it will be pricier. You agree. That’s called upselling. Now imagine you’re sitting in the chair, and this stylist informs you there’s a new take-home treatment out that will make your hair shinier. That’s cross-selling. Both upselling and cross-selling are brilliant ways of making extra sales and increasing profit. But if you look like a ‘wheeling and dealing’ con artist, it can at best come off as desperate and off-putting. At worst, it will look like you’re taking advantage of your customers. This course will show you how to recognize opportunities and choose appropriate methods of cross-selling or upselling in a way that keeps both the business and the customer happy. By the end of this course, you’ll be able to: • Understand the importance of knowing your product • Identify different methods of up/cross-selling • Decide when to up/cross-sell • Choose the appropriate up/cross-selling method for different channels • Use appropriate pricing systems • Focus on customer service rather than sales Why take this course? If your teams are using poor upselling or cross-selling techniques, you risk bombarding people with irrelevant products. It also gives the impression you have little knowledge of your merchandise or the needs of your customers. On the other hand, if you’re not cross-selling or upselling yet, you might be leaving money on the table. This course is ideal for anyone who works with customers and wants to learn how to make more money without driving their customers away. 15 mins | SCORM | Workbook |
19.00 |
06/30/2020 |
08/08/2023 |
41 |
 |
Cross-Selling, Upselling and Account Growth(SM016) |
Have you ever gone to buy something at your local store, only to be offered a tantalizing deal on chocolate as you’re checking out? It’s a seemingly simple sales tactic, and one that does often work well. But there’s a lot behind this and similar techniques, and it’s a great way to increase your sales. You most likely could use cross-selling, upselling, and/or account growth in your own sales processes to increase your sales. You may be surprised how much of a difference these simple techniques can have on your figures. They’re simple, when you know how. And this course will show you how. By the end of this course, you’ll be able to: • Identify the benefits of cross-selling, upselling, and account growth • Recognize the key differences between cross-selling, upselling, and account growth • Understand how to use cross-selling, upselling, and account growth to increase your sales Why take this course? It’s no secret that more sales equal more money, and bigger sales equal more money. Suitable for anyone within the sales world, this course will show you why cross-selling, upselling, and account growth can help achieve this, the differences between them, and how to use them to increase your own sales. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/11/2022 |
08/07/2023 |
128 |
 |
Curating the Right Content(ME005) |
Maintaining an active social media presence is important for your business, but it’s also time consuming. Creating original content to post and share on a regular basis is a demanding task you may not always have time for. Don’t worry, there is a more efficient way to maintain your social media channels. The process of sharing other people’s content, rather than creating your own, is called curating content. In business, using curated content can be a brilliant marketing tool, but there’s a method for getting it right. Correctly curating content for your audience will help eliminate the stress of always having to create original content while still keeping your audience engaged with your brand. By the end of this course, you’ll be able to: • Understand what ‘curating the right content’ is • Identify the benefits of sharing content other than your own • Select strong content in order to boost your business Why Take This Course: If you’re a business manager or someone who’s in charge of online content, creating content from scratch every time can be difficult and time consuming. By following the advice in this course, you’ll be able to curate content that benefits your company and saves you time. 10 mins | SCORM | Workbook |
19.00 |
06/30/2020 |
08/07/2023 |
40 |
 |
Customer Insights and Analysis(MSA05) |
Have you ever wished you could travel to the future, so you can plan ahead? Knowing what’s around the corner would be really useful for keeping everything on track, right? Unfortunately, seeing the future isn’t possible. But, in business and marketing, you do have the next best thing: customer insights. Customer insights, also known as consumer insights, are gained by analyzing data. They provide clues about consumer behavior patterns, or market trends. Interpreting these clues enables you to predict, and shape, the future. You can use them to decide on the best ways to connect with your target audience, and to achieve the results you want. By the end of this course, you’ll be able to: • Define the value and benefits of customer insights in planning marketing strategies • Collect, read, and analyze a wide range of data • Plan your customer insight & analysis strategy Why take this course? Business is fast-paced. Keeping up with consumer behavior, and trends, is the only way to survive. If you’re a senior leader in marketing, a marketing manager, or a marketing executive, the ability to analyze and interpret customer insights is essential. This course will help you understand the importance of effective analysis and show you how to collect meaningful data. And, by using the advice in this course, you’ll be able to plan your strategy in order to make customer insights and analysis work for you. 15 mins | SCORM | Development Plan |
19.00 |
04/21/2021 |
08/07/2023 |
110 |
 |
Customer Loyalty(CSE04) |
Think back to any time you were rudely refused a refund, cold-called or received an impersonal birthday message from a stranger on LinkedIn, and you’ll realize you know exactly how to destroy a potential customer relationship. Keeping customers loyal? That’s a whole other story. If customers are the glue that holds a business together, then customer retention is integral to keep a company growing and successful. And to maintain your business empire you need to learn how to build trust and create loyal connections. This course will show you how to do that. By the end of this course, you’ll be able to: • Understand why customer retention is important (for new and existing customers) • Create and maintain loyalty • Understand the effectiveness of word of mouth • Build brand ambassadors Why take this course? Customer loyalty is an essential part of growth. Loyal customers trust you and your brand and will spread the word about your business. This introductory course will help anyone who works with customers, including sales, marketing or customer support teams, understand the benefits of customer retention. And show how to create and maintain loyalty to keep your brand’s reputation positive. 15 mins | SCORM | Workbook |
19.00 |
06/30/2020 |
08/07/2023 |
96 |
 |
Customer Relationships(CSE03) |
When you’re trying to solve a customer’s problem or make a sale, it can be a challenge not to focus on your own agenda. You have quotas to meet and metrics to beat. But handling a situation incorrectly or in a pushy manner will not inspire customers to brag about your service, or keep them coming back. To build good customer relationships you need to build trust. Building trust requires you to focus solely on the needs and feelings of your customers. This is what ultimately leads to better business success. That’s what this course is all about. By the end of this course, you’ll be able to: • Read a situation • Read your customers’ body language • Begin a conversation confidently • Understand communication etiquette – what can and cannot be said • End a conversation • Deal with difficult situations • Follow up with a customer Who should take these courses? This course will help anyone working around or targeting customers for the first time. i.e. customer support, sales, and marketing. It will guide you through what it means to build a relationship, provide advice on how to read a person’s behavior, and assess the situation. It will also help you to create conversation builders and follow up with customers, ensuring you close sales with maximum success and customer satisfaction. 20 mins | SCORM | Workbook |
19.00 |
06/30/2020 |
08/07/2023 |
96 |
 |
Customer Service Coaching(CSM03) |
Whether they’re in face-to-face or remote roles, customer service employees are essential to the customer experience. So, it’s worth taking the time to make sure they’re developed and encouraged to progress professionally. Coaching ensures that employees are given the tools they need to go the extra mile for customers. If customer service is poor, customers won’t remain loyal, no matter how great the product is. Coaching employees in a way that empowers and motivates them will directly improve how customers experience a brand. And the right kind of coaching will also increase morale, making employees more likely to remain and progress. By the end of this course, you’ll be able to: •Recognize the individual benefits of 1 -to-1 coaching and group training •Demonstrate how to use GROW method to coach employees Why take this course? Everyone who oversees customer service teams can benefit from understanding how to coach them. Successful coaching leads to satisfied customers and strong brand reputation. Agents will be happier and more productive. And you’ll build stronger relationships with team members by creating a collaborative working environment. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/20/2021 |
08/07/2023 |
125 |
 |
Customer Service is not a Cost Center(CSM10) |
Do you see customer service as a necessity or an opportunity? In the past, customer-service departments were seen as cost centers. The company would try to reduce costs, leaving customer service understaffed with minimum investment. But customer service is not a cost center, and treating it like one is a mistake that can cost customers and revenue. Customer service is more than just dealing with complaints and problems. It adds value to business, so it should be viewed as a profit center rather than a cost center. Focusing on customer service brings many benefits, such as creating a better customer experience. There are several ways you can make sure your customer service is a profit center, so you can keep loyal customers and grow revenue. By the end of this course, you’ll be able to: • Distinguish between a cost center and a profit center • Explain the benefits of seeing customer service as an opportunity • Apply methods to turn customer service into a profit center Why take this course? This course is ideal for anyone leading a customer service department. You’ll learn what makes customer service a profit center rather than a cost center, the opportunities customer service can offer, and ways to ensure customer service is not a cost center. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/20/2021 |
08/07/2023 |
125 |
 |
Customer Service through Social Media(CSM05) |
Imagine working in a restaurant where 1 of your customers complained about their food. You wouldn’t dream of ignoring them. Being rude or failing to address their specific concern wouldn’t be acceptable either. Making sure that you know how to respond appropriately to customers online is just as important. Social-media responses can also be seen by your other customers. Using social media to connect with and serve your customers offers many benefits. It helps them reach you. It allows you to demonstrate your commitment to customer service to a wide audience. And you can make sure the company you work for doesn’t go viral for the wrong reasons. But if your organization’s social-media presence isn’t properly managed, it can be disastrous. By the end of this course, you’ll be able to: •Define how to use social media to engage successfully with customers •Describe the various tools and techniques that are used when serving customers through social media •Implement tips to help you and/or your teams provide excellent customer service through social media Why take this course? These days, organizations need to make good use of social-media platforms to serve their customers. This course will help all employees dealing with customer service to provide the best experience for their customers. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/20/2021 |
08/07/2023 |
125 |
 |
Dealing with Difficult Personalities(TWE09) |
We all know someone who can be bossy or a bit of a know-it-all, don’t we? How about someone who always criticizes or doesn’t contribute at all and lets others pick up the slack? Politely, we describe them as ‘difficult’. Dealing with pleasant, positive people is easy. But everyone goes through a period in their life when they aren’t at their best or are ‘difficult’, at least from someone else’s point of view. Whether it’s a ‘one-off’ or a permanently difficult personality you’re dealing with, being able to maintain a relationship with them in the workplace is vital for achieving goals successfully. By the end of this course, you’ll be able to: • Understand how to be assertive with someone difficult • Keep a clear narrative and communicate successfully • Deal with difficult people • Defuse difficult encounters • Identify the different types of difficult people Why take this course? Dealing with ‘difficult’ people can be, well, difficult. But your ability to deal with different types of people may influence your success and overall happiness more than many other skills you might develop, so it’s important stuff. This course will help by teaching you coping and negotiating strategies for dealing with those difficult people in your life. 10 mins | SCORM | Takeaway Tasks |
19.00 |
06/30/2020 |
08/09/2023 |
42 |
 |
Dealing with Nerves(PS006) |
Giving a presentation is really no big deal – it’s just standing in front of people and talking. How difficult can that be? But when the moment comes, and all those people are looking at you, your palms sweat, your heart thumps, and your mind goes blank. That’s presentation nerves. All you want to do is dig a hole and disappear. Ok, so here’s the good news. Put away the shovel, you won’t need it. There are tried-and-tested methods available to help you out. These easy techniques help to stop anxiety from becoming overwhelming. If you learn how to use them well, they can even turn that nervous energy to your advantage. And that’s what this course explores. By the end of this course, you’ll be able to: • Apply effective preparation techniques to manage stress • Recognize how performance anxiety affects you • Implement a plan to successfully deliver a presentation Why take this course? Nerves can affect any of us, at any time. If you’ve put lots of work into building a great presentation, you don’t want to let nerves stop you from delivering it well. And these techniques aren’t just helpful for presentations – they are useful for other stressful situations, too. This course will show you how to take control and stop nerves from getting the better of you. 5 mins | SCORM | Takeaway Tasks |
19.00 |
07/26/2021 |
08/09/2023 |
118 |
 |
Dealing with Stressful Situations(R0005) |
We’ve all been there. An unhappy customer holds you up while the line of shoppers waiting to pay gets longer and longer. Your stress levels are rising. You need to figure out a way to resolve the situation and get the line moving, or you’re going to have even more unhappy customers to deal with. So, what do you do? Being able to deal with stressful situations will help you thrive in retail. If you understand why situations can become stressful, you can prepare for them. Once a stressful event develops, it’s useful to know the most effective action to take. And being able to manage and reduce your own levels of stress will help you keep your cool. By the end of this course, you’ll be able to: • Recognize why situations become stressful • Explain how to handle stressful situations • Implement techniques to manage stress Why take this course? Anyone starting out in retail will benefit from taking this course. You’ll learn why stressful situations occur, discover how to deal with them, and learn techniques that will help you handle your own levels of stress. 10 mins | SCORM | Takeaway Tasks |
19.00 |
04/21/2021 |
08/07/2023 |
111 |
 |
Delegation and Empowerment(LE002) |
Most people have a playlist of go-to songs for when they want to feel confident and appreciated. Songs like Aretha Franklin’s iconic “Respect”. Listening to uplifting music can be especially helpful right before starting work or heading into a meeting. But wouldn’t it be great if those extra confidence boosts weren’t needed because every workplace made everyone feel valued? Knowing how to effectively delegate and empower your workforce are vital components of strong leadership that significantly improve employee wellbeing, team morale, and productivity. By the end of this course, you’ll be able to: • Make distinctions between assigning and enabling • Understand how successful delegation can lead to empowerment • Identify the major benefits of employee empowerment for your organization Why take this course? The best leaders entrust their teams to complete tasks independently and give them the freedom to be accountable for their own choices. If you’re new to leadership or simply want a refresh, this course will help. It will show you how to positively allocate responsibilities to members of your team, while also endorsing their skills and contributions. As a result, your employees will “Respect” you more too. 10 mins | SCORM | Takeaway Tasks |
19.00 |
06/30/2020 |
08/07/2023 |
38 |
 |
Developing a Contingency Plan(BC002) |
Ah, an unexpected event! The Achilles heel of business plans. It could be anything from a fire or flood, to a break-in or even a cyberattack. But whatever it is, it has the power to wreak havoc on even the best business plans, and cause damage all round, too. In business, any event that causes serious damage or disruption could spell disaster – financial or physical losses, and damaged reputations. But you can guard against these problems with a good contingency plan. Contingency planning is like your business’s safety blanket. If something goes wrong, a good plan could be the difference between triumph and disaster. By the end of this course, you’ll be able to: • Recognize the need for a contingency plan • Define what makes a good contingency plan • Identify the steps needed to develop your own contingency plan Why take this course? For business leaders, this course will demonstrate why having a good contingency plan is vital. In addition, it’ll explain what makes a contingency plan good. And by using the steps laid out in this course, you’ll be able to develop your own watertight contingency plan to make sure your business stays afloat, whatever happens. 10 mins | SCORM | Workbook |
19.00 |
10/11/2022 |
08/09/2023 |
141 |
 |
Developing Product Knowledge(R0008) |
Making a sale can be tough. Sometimes, to be successful you need access to every sales technique in the book. Of course, it helps if you have a great product. But when you’re trying to sell that product to a customer, it doesn’t look good if they know more about it than you do. That’s when good product knowledge can help. With good product knowledge, you’ll understand the items you’re selling, what they can do for your customer, and even what their limitations are. Know your products inside out, and you’ll be able to sell with confidence and answer any questions your customers may have. By the end of this course, you’ll be able to: • Recognize the benefits of good product knowledge • Explain how to improve your product knowledge • Use product knowledge to boost sales Why take this course? If you work in retail, then this course is for you. It’ll give you the lowdown on good product knowledge, show how it can benefit you as a retail employee, and explain how to develop it further if necessary. And, once developed, you’ll find out how to use your product knowledge to boost sales. 15 mins | SCORM | Takeaway Tasks |
19.00 |
04/21/2021 |
08/07/2023 |
111 |
 |
Developing Your Marketing Strategy(MSA01) |
For any business, having a great product or service is the 1st step. But to make that great product work, it has to be backed up by some equally great marketing to make it sell. Attracting consumers can be a huge challenge. The best way to ensure you overcome that challenge, and meet or surpass your targets, is to develop an effective marketing strategy. While having a catchy slogan, a beautiful website, and a strong social media presence is a good start, an effective marketing strategy doesn’t stop there. It needs to be able to grow and scale with the business. Luckily, there are some great methods you can use to help develop your strategy. By the end of this course, you’ll be able to: • Identify what makes an effective marketing strategy • Explain ways to make your marketing strategy scalable • Create an effective marketing strategy Why take this course? Whether you’re a business leader or a marketing executive, getting your strategy right could make or break the products you’re marketing. This course will help you identify what an effective marketing strategy looks like, explain how to ensure your strategy is scalable, and help you develop your own marketing strategy. 15 mins | SCORM | Development Plan |
19.00 |
04/21/2021 |
08/07/2023 |
110 |
 |
Digital Accessibility(DI007) |
When building a shop, it’s important to make sure facilities like toilets and parking are fully accessible. When you build a website or create digital assets, you’ll have similar considerations. Closed captions on videos for deaf people, and keyboard-navigable websites for those that can’t physically use a mouse are just 2 examples. Digital accessibility is all about making sure your website and online content can be easily used by as many people as possible. In many countries, legislation is in place to protect people’s rights by ensuring organizations adhere to standards relating to digital accessibility. But the benefits of this approach go way beyond staying on the right side of the law. This course will help you explore them. By the end of this course, you’ll be able to: • Define digital accessibility and the barriers faced by users • Describe the benefits of ensuring your digital content is accessible • Demonstrate the key principles that increase digital accessibility Why take this course? These days most organizations have an online or digital presence, so we all need to understand the principles of digital accessibility to make sure that we are relevant and useful to as many people as possible. Ensuring your digital content is accessible improves usability and can even boost the search engine ranking of your website. Take this course to understand best practice in this area and access the many benefits of this approach. 15 mins | SCORM | Workbook |
19.00 |
04/21/2021 |
08/07/2023 |
109 |
 |
Digital Marketing: LinkedIn and Social Media(MSA04) |
Social media is everywhere. Research shows that over half of the earth’s population now uses some form of social media. Did you know, in an average internet minute, Facebook has 973,000 logins? And LinkedIn has over 660 million users in total? With numbers like that, it’s easy to see how social media has become an important tool for digital marketing. Social media marketing (SMM) isn’t just about getting people to click through to your website using a catchy ad, though. It’s about designing and creating targeted content, tailored to each platform, to drive engagement, grow a following, and encourage sharing. By the end of this course, you’ll be able to: • Recognize the marketing benefits of LinkedIn & social media • Identify the most suitable platforms for your business • Create and implement LinkedIn & SMM plans Why take this course? Whether you’re a business leader, or a marketing executive or manager, understanding how to use social media for marketing is essential. This course will describe the benefits of social media marketing, and examine the most popular platforms, to help you decide which ones are right for your business. And, by following the advice in this course, you’ll be able to build an effective social media marketing plan, too. 10 mins | SCORM | Development Plan |
19.00 |
04/21/2021 |
08/07/2023 |
110 |
 |
Digital Optimization(MSA06) |
It’s a fast-paced world, right? Business is done 24/7, 365 days a year, to meet consumer demand. And failing to keep pace can see companies being swallowed up by their competitors. Because businesses are always open, marketing needs to keep up the pace, too. Thankfully, progress in technology has provided tools to help streamline activities, boost efficiency, and stay ahead of the game. Digital optimization is about using digital technology to improve the ways in which things are done. In marketing, effective digital optimization helps ensure the right markets are targeted, at the right time, and in the right way. Get it right, and you’ll enhance the success of your campaigns, as well as the efficiency of your whole marketing strategy. By the end of this course, you’ll be able to: • Explain the processes, and scope, of digital optimization • Recall the benefits of digital optimization and multichannel marketing • Identify opportunities for digital optimization in your processes • Develop a digital optimization strategy to improve your marketing operations Why take this course? For leaders or marketing executives, understanding digital optimization, and identifying where and how to use it, is vital. This course explains what digital optimization is, and lays out its business benefits. By using the processes and methods in this course, you’ll be able to utilize digital optimization to streamline your marketing strategy. 10 mins | SCORM | Development Plan |
19.00 |
04/21/2021 |
08/07/2023 |
110 |
 |
Discovering Your Strengths and Weaknesses(CM003) |
To succeed in your career, you need to be able to identify the things you’re good at. Whether you realize it or not, you have your own unique talents and skills that form your personal strengths at work. By discovering these strengths, you can use them to your advantage. Also, build on any areas of weakness. In this way, you can increase your value as an employee, boost your self-esteem, and increase your overall job satisfaction. Working out how you add value to your workplace will help you develop better plans and achieve your goals. You’ll also be better prepared to overcome obstacles and embrace tasks you know you’ll be good at. Knowing how to self-evaluate and truly understand your capabilities is key. This course will guide you through the process. By the end of this course, you’ll be able to: • Identify your strengths and apply them to advance your career • Learn how to handle your weaknesses and identify ways to strengthen them • Recognize the difference between a talent and a skill and use them both to your advantage Why take this course? This course is for anyone who wants to discover their strengths and weaknesses in order to gain a better understanding of themselves and how they function at work. It’ll cover how to identify your own unique talents and skills, and look at overcoming weaknesses so you can gain confidence in all areas of your job. 10 mins | SCORM | Development Plan |
19.00 |
10/11/2022 |
08/09/2023 |
96 |
 |
Do Your Research (Brand and Product)(ME002) |
Market research helps establish a connection to customers, which can provide invaluable information. It helps you understand what customers do and don’t like, which, in turn, helps you make better-informed business decisions. Market research must simply be taken seriously. Thankfully, you don’t need to stand on the street with a clipboard to get customer feedback. By conducting market research online, you can drive business growth and get ahead of the competition. By the end of this course, you’ll be able to: • Understand what market research is • Identify why brand research is as important as product research • Conduct effective market research Why take this course? Whether you’re starting a business or are in business already, and whatever your company does, effective market research is a vital part of moving forward. This course will help you discover easy ways to grow your business using the power of effective market research to inform your business plans. Clipboards are optional! 10 mins | SCORM | Workbook |
19.00 |
06/30/2020 |
08/07/2023 |
40 |
 |
Doctor Terpene(GHEZDT) |
Doctor Terpene offers Cannabis with Purpose: PAIN, SLEEP, ENERGY, RELAX CBD 1:1 and SEXTIVA. Predictable, Enjoyable and Effective Cannabinoid and Terpene Science Formulations to Improve Your Life. Watch the video, check out the datasheet, and complete the quiz to get your badge for the Doctor Terpene online training! |
0.00 |
02/12/2020 |
02/02/2023 |
95 |
 |
Don't Avoid Low Performance(NT002) |
It can feel stressful and awkward to discuss low performance with employees. But avoiding the issue can lead to a decrease in performance and morale from other team members. Employees are valuable assets to an organization, who deserve the opportunity to improve and develop. And conversations about low performance don’t need to be hostile or awkward for you or your team members. You need to be open with employees so you can find out why their performance isn’t up to scratch. Once you know, you can work together to make sure the employee understands what’s expected of them and gets the support they need to perform well. By the end of this course, you’ll be able to: •Describe how a lack of capability and motivation leads to low performance •Demonstrate how to address low performance using 1-to-1 coaching •Work with employees to create a performance improvement plan Why take this course? Understanding how to communicate and work with employees to figure out why their performance doesn’t meet expectations is the 1st step toward resolving the issue. This course will help anyone who manages teams at any level to feel comfortable addressing performance issues with employees. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/11/2022 |
08/07/2023 |
163 |
 |
Drug and Alcohol Abuse(CME04) |
From Breaking Bad’s Jesse Pinkman, to Shakespeare’s Bardolph, entertainment throughout history has long featured disorderly characters and their drink and drug use. Perhaps less spoken about, though, is how to handle these types of behaviors when they enter the workplace. Drug and alcohol abuse by employees is a serious issue, and one that can cause many problems for both the individual and the business itself. From emotional turmoil, to lost productivity, it can also result in injuries and an increase in health insurance claims. By developing a clear policy and providing the right level of support, workplaces can prevent problems from ever escalating. By the end of this course, you’ll be able to: • Define what is meant by drug and alcohol misuse in the workplace • Recognize the signs of drug and alcohol misuse, and what to look out for • Implement techniques for managing drug and alcohol misuse at work Why take this course? If misuse occurs and is not handled correctly it can put employees’ health at risk and jeopardize the reputation and finances of the business. This course is suitable for any business professional wanting to provide a safe and supportive environment for their employees. Even if there is no evidence of their use, organizations can benefit. from a policy on drugs, alcohol, and other substances in consultation with staff or health and safety representatives. 10 mins | SCORM | Workbook |
19.00 |
01/27/2021 |
08/08/2023 |
141 |
 |
Effective Meetings(LT003) |
In many workplaces, any mention of the word “meeting” is met with a collective sigh. That’s usually because people’s experience is of ineffective meetings which they see as boring, pointless, and a waste of valuable time. Like any task, holding an effective meeting needs careful planning and set goals to identify who should be involved and what should be discussed. Done right, this will dispel the myth of “boring” meetings in your workplace and, importantly, streamline the meeting process, leading to more successful outcomes. By the end of this course, you’ll be able to: • Plan effective meetings • Implement meeting etiquette • Create actions and set goals Why take this course? If you’ve ever been in a pointless meeting, you’ll know how irritating it can be. As a leader, you can change that. Regardless of your experience in leadership, this course will benefit you. It gives useful advice on the things you need to know, and do, to deliver effective, focused, and purposeful meetings, to improve outcomes. Streamlining your meetings like this will not only save time but it will have positive effects on the performance of your team, and your business. 10 mins | SCORM | Takeaway Tasks |
19.00 |
07/16/2020 |
08/07/2023 |
48 |
 |
Effective Presentations(SE005) |
Sometimes, it’s less about the product itself and more about the way that product is presented, right? Take ‘Pet Rock’, for example. In theory, it’s a product no one wants, needs, or would even consider buying. I mean, it’s a ROCK. In reality, it was so well presented that the plucky entrepreneur who inspired ‘Pet Rock’ became a millionaire almost overnight. This course won’t make you a millionaire overnight, but it will show you the importance of presentation. By the end of this course, you’ll be able to: • Understand the art of presentation • Communicate successfully • Understand the importance of storytelling Who should take this course? If you want to put your product or service on the map, this course is for you. Armed with tips and advice to get your product noticed, you’ll be more prepared and confident the next time you’re with a prospect. 15 mins | SCORM | Workbook |
9.00 |
06/30/2020 |
05/17/2021 |
41 |
 |
Effective Problem Solving(CSE05) |
You’re most likely familiar with this scenario. A difficult issue or unreasonable request comes up during the 5 minutes before the end of your shift. You’re tempted to shoot off the first response that comes to mind just to get the customer off your back. Netflix isn’t going to watch itself, is it? But customer service is about helping customers, not giving them false hope. It’s about identifying the real problem and coming up with a suitable solution. Not just telling customers what you think they want to hear. It takes time to learn how to handle delicate situations and think on your feet. These 6 mini-lessons will teach you how to address problem points, read between the lines, and propose meaningful solutions to keep customers satisfied, even when there is no easy solution. By the end of this course, you’ll be able to: • Understand the customer’s point of view • Communicate effectively • Manage the balance between company policy and satisfying the customer • Manage the customer’s expectations • Find solutions and follow-up on inquiries Why take this course? Since unsatisfied customers can result in loss of sales and bad publicity, effective problem solving is a crucial skill for teams in sales, customer support, marketers, and company managers. 15 mins | SCORM | Workbook |
19.00 |
06/30/2020 |
08/07/2023 |
36 |
 |
Effective questioning for One-to-One Meetings(PM004) |
Remember that board game where you guess which face is on your opponent’s card? To win, you need to ask good-quality questions that help you narrow down the potential people they could be. Asking them, “Do they have a nice singing voice?” isn’t going to help when you only have their face to go by. In a one-to-one meeting, you need to get as much useful information from your staff as possible, so you know how they’re doing. Quality questions are the key to this. This course will help you ask effective questions during your next one-to-one with your employees. By the end of this course, you’ll be able to: • Explain the difference between open and closed questions and the role they both play in one-to-one meetings • Recognize the 4 types of questions to avoid during meetings • Choose useful questions to ensure you get a well-rounded view of your employee Why take this course? Effective questions are key to the success of any one-to-one meeting. This course will help you ask the right questions to get the most information from your staff. It’s suitable for anyone in a leadership or management position who wants to learn what not to ask. 10 mins | SCORM | Development Plan |
19.00 |
10/11/2022 |
08/07/2023 |
157 |
 |
Email Marketing(MSA08) |
Technology continually brings us new ways to communicate, so using emails for marketing might sound like yesterday’s news. But recent studies show that email marketing is now more effective than ever! In fact, when it’s done correctly, it’s the most effective marketing channel. On average, every $1 spent on email marketing gets a $51 return. So it’s worth the investment. Effective email marketing helps businesses connect with their customers, develop strong client relationships, convert prospects, and turn one-time purchasers into regular buyers. And the best thing about email marketing is that the whole process can be automated. By the end of this course, you’ll be able to: • Recognize the benefits of email marketing • Produce an effective email marketing strategy • Design and test email marketing campaigns • Create targeted and effective email marketing using automation software and analytics Why take this course? To successfully market your brand, you need to have every base covered. If you work in marketing at any level, then this course can help. It will investigate the benefits of marketing by email, as well as useful approaches, and tools, to help enhance your email marketing. And by using the tips in this course, you’ll be able to create an effective email marketing strategy that suits the business’s needs. 10 mins | SCORM | Development Plan |
19.00 |
04/21/2021 |
08/07/2023 |
110 |
 |
Emotional and Cultural Intelligence(LE004) |
We tend to measure intelligence with things like academic grades, IQ, or the ability to solve complicated math problems. But intelligence isn’t just about being good at exams or having superhuman math skills. Did you know that a large part of intelligence is about reading emotions and adapting to culture? In the workplace, reading emotions and adapting to cultural differences helps teams work together more effectively, leading to increased performance and productivity. So, being able to understand and organize emotions is a vital skill. As businesses become more diverse, cultural intelligence is now an essential tool which, if mastered, will improve your personal and work relationships. By the end of this course, you’ll be able to: • Understand what emotional intelligence (EQ) is • Understand what cultural intelligence (CQ) is • Define how they coincide • Identify why they’re important for business • Improve your EQ and CQ skills Why take this course? For leaders, using and modeling good EQ and CQ skills is an essential part of keeping your team on track. If you’re new to leadership or more experienced but want to refresh, this course will help. It will explain what emotional and cultural intelligence are, how they coincide, and how using them benefits your business. It will also give you some useful advice on improving your skills. 10 mins | SCORM | Takeaway Tasks |
19.00 |
06/30/2020 |
08/07/2023 |
38 |
 |
Emotional Intelligence for Sales Success(SM006) |
No one ever said that selling is easy. There are a lot of variables to deal with before a sale can go through; economic considerations, cash flow issues or simply customers changing their minds. So, it can be pretty stressful when those deals get stuck in your pipeline, or worse, fall through altogether. But did you know, salespeople that use their emotional intelligence when dealing with customers impact sales performance considerably? Emotional intelligence, also known as EQ, helps make people aware of their own emotions and the emotions of others. You can see why this would be useful in a sales setting: you can show customers you understand them and likely persuade them to your point of view, too. There are great EQ skills to learn and use to this end, and this course is going to show you how. By the end of this course, you’ll be able to: •Identify the different types of emotional intelligence •Describe how EQ has an effect on sales performance •Implement ways to develop emotional intelligence Why take this course? As a salesperson, sales manager, or executive, understanding how EQ plays a role in your sales is a useful skill to learn. Take this course to add to your skills toolbox – you’ll understand your customers and yourself better, which can result in increased sales. What are you waiting for? 10 mins | SCORM | Takeaway Tasks |
19.00 |
11/04/2021 |
08/07/2023 |
128 |
 |
Emotional Intelligence: Empathy(EI005) |
You’re about to ask your co-worker for a favor. But you notice they look a little stressed, so you decide to ask someone else instead. You’ve just used your empathy skills. You understood how someone else was feeling, and responded appropriately. Being empathetic is a vital skill in the workplace, but we don’t always get it right. Empathy is one of the most important parts of emotional intelligence. It’ll improve the way you deal with everyday encounters at work, and can even be good for your health. But certain types of empathy are more suitable for some situations than others. And sometimes, you may have trouble showing empathy because of psychological barriers, such as cognitive bias. This course can help. By the end of this course, you’ll be able to: •Distinguish between different types of empathy •Explain the benefits of empathy •Recognize barriers to being empathetic •Develop and adopt strategies to practice empathy Why take this course? Anyone who wants to improve their emotional intelligence will benefit from taking this course. It’ll show you what empathy is and how it can benefit you in the workplace. You’ll also identify barriers to being empathetic, and learn strategies to practice your empathy skills. 15 mins | SCORM | Development Plan |
19.00 |
07/26/2021 |
08/09/2023 |
117 |
 |
Emotional Intelligence: Motivation(EI004) |
Have you ever found a task so absorbing, you lost all sense of time? Chances are, you found that task so rewarding, you were highly motivated to do it again. That type of inner motivation is more powerful than external rewards such as money or fame. When you do tasks that you find inwardly rewarding, it creates positive emotions within you, and helps boost your emotional intelligence. Motivation is a key part of emotional intelligence. People who seek fulfilling goals that bring internal rewards can experience a positive psychological state called flow. Flow can lead to even greater motivation, happiness, and performance. If you find it hard to maintain your inner motivation, you can set yourself goals and challenges to keep it going. By the end of this course, you’ll be able to: • Identify the 4 elements of self-motivation • Recognize the benefits of flow states • Create a plan to build your motivation Why take this course? Anyone who wants to improve their motivation will benefit from taking this course. You’ll learn what motivation is, the advantages of getting into a state of flow, and to set some goals and challenges to improve your motivation. 10 mins | SCORM | Development Plan |
19.00 |
07/26/2021 |
08/09/2023 |
117 |
 |
Employee Engagement(HRE08) |
It’s called work for a reason. Or so they say. Most of us don’t expect work to be something that we actually enjoy. We’d rather clock out after our shift and go home unfulfilled. Consequences of this negative attitude include stress and low productivity, enthusiasm and energy, which may result in high staff turnover and reduced profits. Thankfully, there are ways to revitalize work and become engaged. Doing so offers some great benefits, like better job satisfaction, improved health and well-being, and more. Helping others to become engaged too can decrease staff turnover while increasing revenue growth. By the end of this course, you’ll be able to: • Understand how you can contribute to employee engagement • Identify the benefits of an engaging culture at work • Promote a culture of workplace engagement Why take this course? Although the responsibility of measuring employee engagement has been given to the HR team, the truth is, to truly find out how engaged the workforce is, the responsibility should be shared. Senior leaders and direct managers should consider taking this course alongside HR employees, because we can all contribute to improving engagement at work. 10 mins | SCORM | Workbook |
19.00 |
07/16/2020 |
08/07/2023 |
46 |
 |
Empowering Customer Service(CSM08) |
Have you ever had that sinking feeling when a customer asks you a question that you should know the answer to, but don’t? It’s difficult to deliver great customer service if you don’t have the right information, tools, or support. But there are ways to make sure everyone on your team feels empowered to help their customers. When customer service employees have the right training, a good knowledge base, and insight into the customer’s journey, they’re empowered to give great customer service. Empowering employees produces several benefits for both customers and business. For example, it creates a better customer experience, and also leads to higher levels of loyalty and satisfaction in employees. You can use a number of strategies to empower yourself and achieve excellence in customer service. By the end of this course, you’ll be able to: •Explain what empowering customer service means •Identify the benefits of empowering customer service •Understand strategies to empower customer service Why take this course? This course is great for anyone who wants to improve the customer service experience and empower customer service employees. You’ll learn what is meant by empowering customer service, find out the benefits of having empowered employees, and explore strategies for boosting empowerment in customer service. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/20/2021 |
08/07/2023 |
125 |
 |
Encouraging Different Opinions(TWE08) |
Whatever you think of the Beatles, their historic impact on music cannot be disputed. But did they always see eye to eye? Nope. Chances are, if they’d agreed on everything, then “Love Me Do” would now be regarded as a one-hit-wonder by some obscure band from the 1960s. This is because differences of opinion, whether creative or otherwise, are vital for growth and development. Welcoming diverse thoughts at work can equally lead to more fruitful ideas and efficient, productive teamwork. By the end of this course, you’ll be able to: • Identify the risks of conformity bias • Understand how dissent can lead to innovation • Create a psychologically safe workplace Why take this course? A work environment in which all employees share the same views and where disagreements are nonexistent may sound idyllic. But, organizations like that are also likely to remain static and resistant to progress. Whatever your role, being able to appreciate differences of opinion is a crucial part of building collaboration. This short course will show you how to embrace different opinions while also strengthening your collaborative skills. 10 mins | SCORM | Takeaway Tasks |
19.00 |
06/30/2020 |
08/09/2023 |
42 |
 |
Encouraging Employee Stretch(NT001) |
When it comes to the workplace, you want your employees to be confident they are doing a good job. People feel they do their best work within their comfort zone. But real growth only happens outside that comfort zone. As a manager, it's your job to encourage employees to take risks and stretch themselves as an important part of their development. Supporting your employees to take reasonable risks as they strive toward achievable but challenging goals will ensure they’re engaged. And communicating in a way that motivates them without causing them stress will empower your teams to achieve their full potential. By the end of this course, you’ll be able to: • Encourage employees to stretch their existing skills and experience for increased engagement • Choose managerial techniques that “pull” rather than “push” employees toward stretch goals • Use 1-to-1 coaching to support employees that step out of their professional comfort zone Why take this course? Anyone who manages teams will benefit from learning how to encourage employees to take on new responsibilities and develop new skills. This course will help you encourage and develop your staff in a way that empowers them to excel. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/11/2022 |
08/07/2023 |
163 |
 |
Enjoy Cannabis Shots Brand Training(GHEzECS) |
ENJOY cannabis shots are a new kind of infused consumable designed for healthy, active lifestyles. The specially formulated blends kick into effect in less than 15 minutes, making them significantly faster acting than the majority of edible products on the market today, and are perfect to take before starting an activity. The shots are 95 percent water, with just 2 calories per serving. (ENJOY is also vegan and gluten free, by the way.) Grab the course, watch the video, and take the quiz to learn more and get certified in this product! |
0.00 |
12/03/2020 |
02/02/2023 |
88 |
 |
Equality and Diversity(CME01) |
What comes to mind when you think of equality and diversity? In the present day, the aims of equality and diversity in the workplace remain simple: to ensure that everyone has access to the same opportunities and the same fair treatment We all deserve to work in an environment free from discrimination, harassment, victimization, and bullying, but all businesses aren’t made equal. In order for teams to successfully work together, effective equality and diversity management in the workplace must not only be applied, but valued. Beyond this, it has many benefits: from expanding your talent pool, to helping drive innovation and development, and even improving your brand reputation. By the end of this course, you’ll be able to: • Explain what is meant by equality and diversity • Recognize the benefits equality and diversity can bring • Identify ways to promote equality and diversity in the workplace Why take this course? This course is suitable for leaders, employees, and business professionals of all kinds who want to learn the undeniable benefits equality and diversity can bring to a team. By respecting equality and diversity in the workplace, you’ll create a culture which values individual differences and variety – not only for the benefit of society, but for individuals and organizations, too – so your team and your business can truly thrive. 10 mins | SCORM | Workbook |
19.00 |
01/27/2021 |
08/08/2023 |
99 |
 |
Ethical Retail(RA006) |
Have you ever bought yourself clothes just because they’re on sale, never to wear them, and end up throwing them in the trash months or years down the line? Or perhaps you’ve bought pre-prepared food that has unnecessary packaging, even though you have the time and resources to prepare it yourself? It’s okay, we’ve all done it. But now, more than ever, it’s important to be mindful in our decisions when making a purchase. And more and more consumers are making changes to be more conscious of the impact of their purchases. Retailers are a key part in this, and should try to keep up with this shift. It can be hard to know where to start, but this course will give you some key tips to help. By the end of this course, you’ll be able to: • Recognize the potential benefits of supporting ethical consumerism • Understand the considerations conscious consumers make when making purchases • Identify changes you can make in your organization to support ethical consumerism Why take this course? Retailers who don’t keep up with shifts in consumer priorities may find a drop in their customer base as a result, which can impact all levels of the business. This course will show you the potential benefits of making changes, the areas in which consumers are becoming more aware, and changes you can make, at all levels of the business, to work in line with ethical consumerism. Anyone who works within retail, at any level, can benefit from this course. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/11/2022 |
08/07/2023 |
156 |
 |
Facilitating Results(LT007) |
Facilitative leadership is the process of enabling your team to maximize their contributions, in order to get better results. To do this you need to establish a culture of “the team,” where you manage everyone’s skills, set clear goals, and nurture team spirit and communication. If your team is working on a project, answering questions like who, how, and why for them will increase purpose and drive, making good outcomes easier to achieve. As workplaces become more reliant on interpersonal problem-solving, not just tactical execution, you’ll need to use facilitation more and more, so having the right skills is a must. By the end of this course, you’ll be able to: • Identify what “facilitating” is in leadership • Understand how a facilitative approach drives results • Structure facilitation to reach goals Why take this course? This course will show you why lacking facilitative leadership skills can be damaging for your business, and how effective facilitating can actually drive results. Taking this course will help all leaders develop and improve their skills, regardless of experience, to help ensure your results are good for business. It can also benefit those in any level of management, as these skills aren’t exclusive to leadership. 10 mins | SCORM | Takeaway Tasks |
19.00 |
07/16/2020 |
08/07/2023 |
48 |
 |
Fall Prevention(OWS02) |
There’s a reason why falling often features in bad dreams. Anyone that’s experienced or witnessed a bad fall knows it’s a nightmare. Falling from height can result in serious injury, and, in worse-case scenarios, even death. The thing is, with proper planning, protection, and training, serious falls are entirely preventable. Knowing how to prevent falls is essential for anyone who works at height. This course lays out OSHA guidance on fall prevention, so you can get the job done safely. It’s never worth risking your personal safety at work. Understanding and following this simple guidance is the best way to rule out the risk of falling and keep yourself safe. By the end of this course, you’ll be able to: Follow plans to ensure each working at height task is carried out safely Identify and use the correct equipment and fall protection for the job Request any specific training you need to use specialist equipment safely in your workplace Why take this course? This course is ideal for anyone who works at height as part of their job. You’ll learn how to evaluate and plan for tasks at height, recognize the equipment you need to get the job done safely, and identify the training you need for each specific tool you use. 10 mins | SCORM | Infographic |
19.00 |
04/07/2022 |
08/07/2023 |
141 |
 |
Financial KPIs - Measuring Performance(FE010) |
It might not be their favorite part of the job, but every business owner, manager, and team leader needs to monitor the financial performance of their business or department. Immediate assessments can be made using Key Performance Indicators (or KPIs). A financial KPI is a measurable value that provides an insight into a business’s finances with regard to sales, expenses, profit, cash flow, or any other metric. Making sense of financial statements and reports can seem difficult at first, but once you’re familiar with financial KPIs and how to apply financial ratios to the raw data, you’ll find it much easier to track the performance of your business or department. This course will explain how some of the most important financial KPIs are calculated, and what the results can tell you about the business’s profitability, solvency, efficiency, and valuation. By the end of this course, you’ll be able to: • Demonstrate the equations for some common financial KPIs • Measure business performance by using financial KPIs • Evaluate your corporate financial statements using financial KPIs Why take this course? Running any business or department involves some number crunching. You need to understand the basics of accounting to keep your books in order and to analyze financial statements and reports. When you know how to use financial KPIs, you’ll be better equipped to monitor the financial health and performance of your company, division, or team – and determine whether you’re on the right track. 20 mins | SCORM | Workbook |
19.00 |
10/11/2022 |
08/07/2023 |
60 |
 |
Finding Happiness Within Yourself(MH002) |
There is a song that happily prompts you to clap along if you know what happiness means to you. Now, some people would be on their feet applauding when they hear that. But, a vast number of folks would just sit there, with their arms folded, feeling a little bit confused. They simply don’t realize, or appreciate, what makes them happy. Most people feel like happiness is something that is constantly out of reach. Thankfully, if you feel this way, it is something you can work on. Finding happiness starts from within. If you look after yourself, both physically and mindfully, you’ll find happiness can blossom from your very core. This course will give you the tips and tricks to help you on your journey to joy. By the end of this course, you’ll be able to: • Break down any personal barriers that prevent your happiness • Embrace positive feelings within yourself • Understand the importance of “living in the moment” Why take this course? This course is for anyone who wants to try to find happiness in their lives. We all deserve happiness, but sometimes, modern life and our own insecurities get in the way, making happiness elusive. This course won’t have all the answers, but knowing how to remove any barriers within yourself and understanding what’s important is a great start. 5 mins | SCORM | Takeaway Tasks |
0.00 |
10/11/2022 |
03/09/2023 |
96 |
 |
Finding your Purpose and Passion(MH001) |
We’ve all been there. That feeling of being stuck in a rut. It’s times like these when you really need to find your purpose and your passion in life. Without purpose or passion, you can feel a little lost and all at sea. But when you feel this way, it’s important to remember that you are the captain of your ship. You steer it to where it needs to go. And finding your purpose and passion can be easier than you think. Purpose and passion go hand in hand. If you’re passionate about something, your purpose usually follows. It can take time to figure out our passion, but with a little time and thoughtfulness, you’ll realize your potential. This course will help you find your purpose and your passion. By the end of this course, you’ll be able to: • Recognize the difference between purpose and passion and why they’re important • Identify and maintain focus on your passion • Understand what your purpose could be Why take this course? This course is for anyone who wants to find their way in life and reach their potential. When you’re passionate about something, the chances of success are far greater. You’ll feel more confident if you know your purpose. The answer isn’t always obvious, but you’re more likely to find your true calling if you know how to do it. 5 mins | SCORM | Takeaway Tasks |
0.00 |
10/11/2022 |
03/09/2023 |
96 |
 |
Fire Dept. Edibles Brand Training(GHEFDE) |
Fire Dept. Cannabis is more than a company, it's a way of life. Our slogan "Lighting the Fire Within" represents that cannabis is more than just smoking weed…it’s about doing what makes you happy and doing whatever it takes to bring you closer to being the best possible version of yourself. Fire Dept. is here to inspire you and to push you to continually be better. All of our products include a little motivation to help you continue moving forward, even when things get difficult. Take this course to find out more about our edibles products, then take the quiz to get your mini-certification! |
0.00 |
01/07/2021 |
02/02/2023 |
87 |
|
Fire Dept. Kief Brand Training(GHEFDK) |
Fire Dept. Cannabis is more than a company, it's a way of life. Our slogan "Lighting the Fire Within" represents that cannabis is more than just smoking weed…it’s about doing what makes you happy and doing whatever it takes to bring you closer to being the best possible version of yourself. Fire Dept. is here to inspire you and to push you to continually be better. All of our products include a little motivation to help you continue moving forward, even when things get difficult. Take this course to find out more about our extracts products, then take the quiz to get your mini-certification! |
0.00 |
01/26/2021 |
02/02/2023 |
98 |
 |
Fire Safety Awareness(CME03) |
From celebratory bonfires, to singing around the campfire and toasting yummy s’mores – we probably all have lovely memories attached to fire. But, if not controlled properly, fire can be lethal. Fires can destroy property, cause injuries, and in a worst-case scenario take lives. Everyone can be at risk in the event of a fire. But, with proper training, employees can eliminate fire hazards and respond quickly and efficiently if a fire ever does break out in a place of work. By the end of this course, you’ll be able to: • Recognize fire hazards • Identify ways to prevent fire in the workplace • Demonstrate how to respond in the event of a fire Why take this course? This course is for employees of all levels who want to brush up on their fire safety awareness. Regardless of your role or level of experience, everyone needs to know basic fire safety skills. Knowing what to do in the event of a fire emergency can save your life and the lives of those around you. 15 mins | SCORM | Workbook |
19.00 |
01/27/2021 |
08/07/2023 |
141 |
 |
Fire Warden: Roles & Responsibilities(CME14) |
The notion of being stuck in a fire is pretty scary, and not one anyone wants to dwell on. But unfortunately, no matter how careful you are, fires in the workplace can and do happen. And because of this, having fire wardens in the workplace is essential. Fire wardens are designated people who have the responsibility of implementing a workplace fire safety plan. But what exactly do they do, and how do they help to keep workplaces safe? Well, this course has the answers. By the end of this course, you’ll be able to: • Describe the day-to-day roles and responsibilities of a workplace fire warden • Describe the responsibilities of a fire warden in the event of a fire • Identify how fire wardens help improve fire safety in the workplace Why take this course? Every workplace should have at least 1 fire warden to help maintain fire safety. If you want to know what being a fire warden involves and why they play a vital role in workplace safety, this course is for you. It’ll explain the routine responsibilities of fire wardens, their duties in the event of a fire, and how having fire wardens helps to improve fire safety. 10 mins | SCORM | Workbook |
19.00 |
10/11/2022 |
08/08/2023 |
141 |
 |
Flexible and Remote Working(HRE09) |
There are plenty of reasons why a person might not be able to get to work: weather, transport issues, illness management… From an HR point of view, when people can’t make it in, often with little or no warning, that can cause a real headache. But there’s an easy solution: flexible or remote working. Allowing staff to work remotely can support the business and allow it to function as normally as possible. Forget all the “issues” that you think remote or flexible working may bring, we’re going to debunk or explain how to tackle them. And we’re also going to explain the many benefits that remote working can bring, too. By the end of this course, you’ll be able to: • Ditch misconceptions about remote working • Identify the benefits of flexible working • Keep things running smoothly with tech Why take this course? If you have a role in HR or a hand in hiring, you should consider the benefits that remote or flexible workers can bring to the business. Being able to work remotely offers staff a better work/life balance, can save the company money, and offers many more benefits too. Understanding is key to implementing effectively. 10 mins | SCORM | Workbook |
19.00 |
07/16/2020 |
08/07/2023 |
46 |
 |
Food Allergy Awareness(FSE04) |
For allergy sufferers, food can be a terrifying thing. And even the most careful people can have an allergic reaction if the food they’re eating has accidentally become contaminated with an allergen. Reactions can range from mild to severe, or even fatal. Around 200,000 people a year need hospital treatment for reactions to food in the US alone. Allergies are something the food industry must take very seriously, because the risk of severe harm is high. So, you need to know how to help protect people with allergies who are eating your food. This course will help you do that. By the end of this course, you’ll be able to: • Identify the 14 most common allergens • Describe how allergens must be displayed on product packaging • Recognize the signs and symptoms of an allergic reaction to food • Follow handling guidelines to ensure allergen contamination is prevented Why take this course? If you work in food production, distribution, retail, or food service, you need to know how to minimize food allergy risks. This course looks at allergens, the reactions they can cause, and how food must be labeled and handled to comply with regulations. It’ll also give you useful advice and guidelines to help you prevent allergen contamination where you work. 20 mins | SCORM | Infographic |
19.00 |
10/11/2022 |
08/08/2023 |
141 |
 |
Food Safety - The Last Mile(FSA05) |
When you’re munching your favorite meal, you probably don’t think about the journey your food’s been on. But look closely, and you’ll likely find that every ingredient has traveled some distance to get to you. But as food moves along the supply chain, the risk of contamination grows. And one of the biggest danger points for contamination is in the “last mile.” The “last mile” is food’s final journey from the supply chain to its arrival to the consumer. And if proper food safety techniques aren’t followed here, food could become dangerous. So, making sure food reaches the consumer in great condition needs to be a number-1 priority for the food industry. By the end of this course, you’ll be able to: • Identify the importance of “last-mile” food safety • Recognize where food could be contaminated in the “last mile” • Use best-practice advice to keep food safe all the way to the consumer Why take this course? If you work with food, this course is ideal. It’s your responsibility to maintain food’s safety and hygiene along its journey. This course will explore how food can become contaminated within the “last mile”, and why “last-mile” food safety is vital. And, by using the advice in this course, you’ll help ensure that the food you’re handling gets to the consumer in the best possible condition. 10 mins | SCORM | Infographic |
19.00 |
10/11/2022 |
08/08/2023 |
141 |
 |
Food Safety and Cross Contamination(FSE05) |
You’ve probably heard the old “Waiter, there’s a fly in my soup!” jokes. They’re pretty terrible, right? But if you’ve actually found something unusual in your food, you’ll know it’s no laughing matter. Worse still, some of the food you’re eating could be carrying unseen contaminants that you’ll know nothing about... until you get sick from eating them. Cross contamination is a serious problem. It’s 1 of the leading causes of foodborne illnesses globally. It can happen at any point in the food supply chain if food safety procedures aren’t followed correctly. So, if you work with food, it’s your responsibility to help protect consumers, by following food safety guidelines to prevent cross contamination. By the end of this course, you’ll be able to: • Describe the 4 types of food contamination • Recognize contamination risks along the food supply chain • Adopt food-safety best practices to help limit cross contamination risks in your workplace Why take this course? Whether you work in manufacturing, distribution, retail, or hospitality, preventing cross contamination is vital. This course will explain the 4 types of cross contamination, and the most likely places they’ll happen along the supply chain. And by using the advice in this course, you’ll be able to keep the food you’re working with safe and contaminant-free. 10 mins | SCORM | Infographic |
19.00 |
10/11/2022 |
08/08/2023 |
141 |
 |
Food Safety Management Systems(FSE01) |
Whether you’re catching up with friends over lunch, celebrating a family event, or just watching a movie in your PJs with a bucket of popcorn and some ice-cream, food is great! But have you ever thought about what might have found its way into your food before you get to eat it? It’s estimated that up to 600 million people globally get sick with foodborne illnesses every year. These illnesses can be serious, and sometimes fatal. So, every part of the food supply chain must be sure that the chances of food becoming dangerous are kept low. And that’s why food safety management systems are so important. By the end of this course, you’ll be able to: • Define the purpose of food safety management systems • Identify where food safety management systems are necessary • Use HACCP principles to create a food safety management system for your workplace Why take this course? If you work in food production and distribution, hospitality, or retail, the systems you use need to keep food safe to eat. This course looks at food safety management systems, including why and where they are needed. It’ll also give you useful advice about setting up a food safety management system in your workplace. 10 mins | SCORM | Infographic |
19.00 |
10/11/2022 |
08/08/2023 |
141 |
 |
Fostering Peak Performance(NT004) |
Leading, managing, or working with teams in which some employees perform better than others can be challenging. The idea that high performers are particularly suited to their role, while those that struggle just aren’t up to the job isn’t necessarily true. So what if you could adapt your approach to performance to bring out the best in all team members? You probably already have a certain leadership or coaching style. But nurturing team members as individuals, while still pursuing the overall goals of your organization requires flexibility. And learning to do this will allow you to encourage excellence from all employees. By the end of this course, you’ll be able to: • Define situational leadership techniques and how they can be used to foster peak performance • Acknowledge and work with the developmental levels of each employee • Describe how burnout can impact high performers Why take this course? Making sure your organization’s highest performers don’t experience burnout is an important part of maintaining peak performance in the workforce. And supporting those who aren’t yet demonstrating peak performance is just as important. This course will help you to be flexible in your approach, so you can bring out the best in all employees. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/11/2022 |
08/07/2023 |
163 |
 |
Free Business Skills Training(ZZZ3) |
Our platform delivers Business Skills training regardless of your industry. Learn core strengths like leadership, sales, marketing, and basic understanding of HR, presented to you in interactive videos that can bring you and the rest of your company together in your efforts to succeed. Start off with the basic training related to retail cannabis sales and customer service, automatically assigned to you by completing the module below. Then check out our course catalog to try any of the 20+ course tracks consisting of 180+ courses. We're adding more every month, so don't forget to check back! To start learning, click "Get Started," sign in or create an account, and complete the module in this course - you'll be automatically assigned the introductory coursework free of charge! |
0.00 |
11/14/2020 |
04/07/2023 |
96 |
 |
Free Oregon Brand Training(AAA1) |
Join the Budtender Experience. Budtender Education Starts Here! upLVL's Budtender Experience offers cannabis retailers comprehensive, direct-from-the-brand training courses, brand certifications, and engagement programs! Becoming BE certified in the brands your store carries is easy, quick, and always FREE! Simply log in, select the brand you'd like to learn more about from our catalog, and start collecting rewards for completed courses. It's that easy! |
0.00 |
11/05/2020 |
03/15/2023 |
97 |
 |
Free Retail Compliance Courses for Oregon(AAA2) |
upLVL Presents On the Level Cannabis Compliance Training You know you're into Cannabis, but to get into the industry you need to start with a foundational understanding of your state's compliance rules - the more you know about cannabis regulations, the more of an asset you will be to your business or employer! Start off with the basics of Oregon retail compliance rules for dispensaries, including how to check IDs and determine whether you can sell to a consumer. If you also complete our advanced coursework, you can complete our budtender Master Certification Test - this exam will certify you on all retail cannabis compliance training material - share it with your employer and on social media to show your chops in the retail cannabis world! To start learning, click "Get Started," create an account, and complete the module in this course - you'll be automatically assigned the introductory coursework free of charge! |
0.00 |
11/11/2020 |
04/06/2023 |
97 |
 |
GDPR in a Retail Environment(RA005) |
How do you feel about giving people your personal data? Y’know, your name, your favorite shoe brand? You might be protective over your data, or you might feel fine about giving it away. In online retail, you have a lot of power over your customers’ data. And with great power comes great responsibility. And that responsibility is spelled GDPR. GDPR, or the General Data Protection Regulation, is a European Union (EU) law that protects personal data. If your organization ships to the European market, this law applies to you, too. It may well affect how you’re expected to collect and store customer data. Although it sounds like extra work, GDPR brings advantages, including improved customer loyalty. And you can use best practice to deal responsibly with your customers’ data. By the end of this course, you’ll be able to: • Explain how GDPR affects the retail sector so you can be more effective in your role • Recognize the benefits of GDPR in a retail environment • Apply best practice when handling customer data in online retail so you successfully comply with GDPR Why take this course? Data protection is an important responsibility in retail. This course is ideal for people working in online retail who need to handle customer data in their roles. You’ll learn how GDPR affects your industry, the advantages GDPR brings for retail, and the best ways to handle customer data under GDPR. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/11/2022 |
08/09/2023 |
156 |
 |
Gender Inclusion(DI004) |
We no longer live in a world where gender is defined as either male or female. Gender now describes a range of identities, such as transgender and non-binary. Having a wider spectrum shows huge progress in accepting and including the many people who do not subscribe to traditional identities and gender expressions. Unfortunately, however, people continue to face discrimination based on their gender. This is especially true in the workplace. But the good news is that gender inclusion really does benefit everyone. People feel more engaged, happier, and motivated to produce their best work. By the end of this course, you’ll be able to: • Explain the importance of gender inclusion • Identify how gender exclusion affects people in the workplace • Describe ways to be more gender-inclusive Why take this course? If all people feel welcome and are treated equally, engagement and productivity will be unhindered. Suitable for all individuals, but especially business leaders, this course will show you the benefits of gender inclusion and why it’s so crucial for everyone. 10 mins | SCORM | Workbook |
19.00 |
04/21/2021 |
08/07/2023 |
96 |
 |
Getting Hands-On with Google Ads(MSM15) |
Today’s consumers are savvy. Technology has put the world at everyone’s fingertips 24/7, making traditional advertising outdated. To get noticed now, ads must be smart, fast-paced, and targeted at the right audience for businesses to see a good return. So, marketing departments need to be as savvy as the consumers they’re targeting. To make sure campaigns strike the right chord, you need to be clued up on one of the most popular platforms: Google Ads. But Google Ads can be a confusing place to navigate if you’re not completely comfortable with it. You need to know what to do with keywords, and how to automate and optimize ads. This course will give you tips and techniques for success. By the end of this course, you’ll be able to: • Identify the types of ads available • Explain Ad Automation, Keyword Research, and Ad Optimization • Use tips and techniques to help create Google Ads campaigns Why take this course? Getting every aspect of an ad correct is crucial for the success of ad campaigns. If you work in marketing, this course is for you. It’ll explain the different types of ads available on the Google Ads platform, and how you can make the most out of them through automation, keywords, and optimization. 20 mins | SCORM | Development Plan |
19.00 |
05/19/2023 |
08/07/2023 |
160 |
 |
Giving Advice (Confidently)(R0004) |
It’s your first week at your new job. A customer asks you for advice about a product. You feel like you don’t know the products well enough yet, so you seek help from a co-worker. But the store is busy, and no one’s free to give you a hand. You hesitate, then mumble something about this week’s deals. The customer looks confused. They leave the store empty-handed. That’s not the way it’s supposed to go, right? The ability to deliver accurate and appropriate advice with confidence, is an important retail skill. This course will help you focus on listening to the customer, become an expert in products or services, and increase your confidence so customers trust you. By the end of this course, you’ll be able to: • Recognize the importance of focusing on your customer’s needs • Explain how to help your customer choose products or services • Apply strategies to boost your confidence when giving advice Why take this course? If you’re a retail worker who wants to be more confident when giving advice to customers, you’ll benefit from taking this course. You’ll learn why it’s important to focus on what your customer wants, how to help them make informed choices, and how to increase your own confidence. 10 mins | SCORM | Takeaway Tasks |
19.00 |
04/21/2021 |
08/07/2023 |
111 |
 |
Going beyond customer service(CSE10) |
You can probably think of a time when you’ve been at the checkout, and the server has done the bare minimum. Checked out your items, ran your cash through the register, smiled and told you to ‘have a nice day’. All fine and dandy, but could they have gone further? If they were practicing great customer service, then yes, they could have tried cross-selling or upselling or used a range of other techniques to make you feel really special. Now imagine If everyone started offering this same type of excellent customer service. To stand out you’d need to go beyond the same same. This course will show you how. By the end of this course, you’ll be able to: • Understand the life cycle of customer service • Use ‘out of the box’ thinking specific to your brand • Personalize without annoying your customers • Follow top tips from business CEOs on how to go above and beyond • Understand ‘High touch’ customer service Why take this course? When it comes to customer service, you don’t just want to be as good as the rest – you want to be better! If you work as a leader or manager in a customer-focused role and want to take your customer care to the next level, this course will help. It will explain the life cycle of customer service and help you think outside the box. You’ll also learn how to use techniques to deliver a personalized service that won’t annoy your customers and will keep your brand at the top of their list. Who knows, you could even overtake Amazon as the leading customer service brand. 15 mins | SCORM | Workbook |
19.00 |
06/30/2020 |
08/07/2023 |
96 |
 |
Going Remote(WPE10) |
Work in an office? Then you’ll know the feeling of taking that awful commute, in the pouring rain, only to be tied to your desk by 9 am, feeling slightly soggy and contemplating the meaning of life. Don’t despair! Office work is changing. Yes, in the modern world, work can fit around the rest of our lives. Thanks to advances in technology, such as Wi-Fi and cloud storage, remote working is on the rise. That means you’ll be able to do your job from the comfort of your home. But keep in mind, if your organization is embracing the idea of remote working, you’ve got a whole new set of challenges to face though. By the end of this course, you’ll be able to: • Understand why working remotely can be good for everybody • Deal with misconceptions • Motivate yourself to keep your output high • Choose helpful digital tools to enhance communication Why take this course? Setting up remote working teams offers staff a better work-life balance. More than that, it means companies can hire the best talent, regardless of location. That’s great, but it can cause issues, such as communication breakdown and poor timekeeping. Whether you’re about to become a remote worker, or you’re a manager considering using remote work to enhance your business, this course will help get everyone working. 10 mins | SCORM | Workbook |
19.00 |
06/30/2020 |
08/09/2023 |
43 |
 |
Google Suite Overview & Google Calendar(ITS21) |
Google Suite, also known as Google Workspace, is a popular platform for businesses. It has a powerful set of apps, letting you send emails, schedule meetings, and create documents from any device. But if you’re new to Google Suite, it might take some getting used to. These bite-sized courses will help you get up to speed on the main Google Suite apps, such as Calendar, Docs, Sheets, Slides, Gmail, Drive, and Meets. Each mini-video covers a specific topic, so you can choose exactly what you want to learn about, at a pace that suits you. This entry-level course contains useful information on: • Accessing the Google Suite dashboard • Exploring the Google Suite dashboard and the type of apps available • Viewing the day, week, or month on Google Calendar • Viewing Google Calendar offline • Importing your calendar • Creating new calendars • Adding events to the calendar • Editing the calendar • Searching the calendar • Printing the calendar • Exploring add-ons to Google Calendar, including Keep, Tasks, Contacts, and Maps Why take this course? Many businesses and individuals use Google Suite apps as their main office tools. If you don’t already use the platform, it’s a good idea to get familiar with it. This course is for anyone interested in learning about using Google Suite apps. To get the most out of this course, you’ll need a Google Suite or Google Workspace account, with access from a computer. 10 mins | SCORM | |
19.00 |
05/19/2023 |
08/08/2023 |
178 |
 |
Grasse Extracts Brand Training(GHEGRASSE) |
At Grasse, we produce full spectrum strain specific Rosin with absolutely no solvents or chemicals. Our Rosin concentrates are made from the highest quality strains from the best Farms in Oregon. Our Extraction process is hand crafted by our staff and is of the highest quality with domestic equipment from local suppliers. Grab the course, watch the video, and take the quiz to learn more and get certified in this product! |
0.00 |
12/28/2020 |
02/02/2023 |
98 |
 |
Greeting Customers(R0001) |
Whether spending time at the front of the store or working the “Live Chat” on the company’s website, you’ve got to understand how to greet customers properly. That first impression is the foundation upon which a great shopping experience is built. Greeting a customer correctly can have some excellent benefits for you. They’re likely to be more satisfied, treat you with respect, and be an integral part of a pleasant work environment. This course is designed to help you get it right the first time. So, when you’re ready, please do come in. By the end of this course, you’ll be able to: · Recognize the importance of greeting customers · Identify the benefits and consequences of good and bad greetings · Implement tips to improve customer experience Why take this course? Has there ever been a time when you’ve felt welcome in a store? It made the whole experience more positive, and you’d shop there again too, right? Well, all customers can feel that way, and it all starts from a humble greeting. From shop clerk to manager, store to website, this training should be delivered to customer-facing colleagues working in retail, for the benefit of everyone. 10 mins | SCORM | Takeaway Tasks |
9.00 |
04/21/2021 |
08/07/2023 |
111 |
 |
Growth Mindset(LNE09) |
Maybe she’s born with it. Maybe it’s her growth mindset. Growth is a part of life. But when it comes to learning, lots of us can be set in our ways, making it harder to grasp new information, rise to challenges, and adapt to change. You’re either smart and talented, or you’re not… right? Wrong! Fixed mindsets teach us that we’re simply born with a set level of talent, intelligence, and interests, and that talent alone is the source of our success. But this is limiting. Instead, a growth mindset teaches us to believe that our abilities can be developed through lots of hard work and dedication. People with a growth mindset are more likely to enjoy learning, seek out situations in which to experiment, and even see failure as a positive opportunity to grow. By the end of this course, you’ll be able to: • Explain what is meant by a growth mindset • Recognize the benefits a growth mindset can have on an individual’s approach to learning • Demonstrate ways of channeling a growth mindset for your whole team Why take this course? This course is perfect for managers of all levels who are curious about adopting a growth mindset for the good of their teams. Developing a growth mindset will not only help people at work but in relationships and all other aspects of life too! 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/22/2020 |
08/07/2023 |
39 |
 |
Gummy Buds(GHEZGB) |
Strain-Specific Gummies featuring Full Spectrum RSO Each hand crafted Gummy Bud begins with carefully selected strains of naturally grown cannabis flower produced by local farms. We choose every strain by the known qualities they offer and infuse full spectrum cannabis concentrate after a craft extraction process. By using low temperature and pressure we are able to retain all of the herb’s properties within our gummies. Smaller individual doses allow our users to find their ideal range based on tolerance and the experience desired. Whether you are interested in treating stress, anxiety, pain, insomnia, or just want to enhance life’s experience, we have a strain specific option for you! Read the data sheet (and download a copy using the "Files" feature), then take the quiz to get educated on this product! |
0.00 |
02/23/2020 |
02/02/2023 |
87 |
 |
Handling Complaints Gracefully(CSE06) |
It’s a well-known fact that everyone loves to give advice, but nobody likes to take it. And this doesn’t change because you’ve got your name on the office door, or you’re the employee of the year. But, unhappy employees or disgruntled customers are an expected part of any business. So, it’s essential to learn how to handle complaints gracefully. Handling a complaint well demonstrates compassion for your customers and a willingness to improve your company. On the other hand, if your staff often ignore people. Or consistently repeat that they can’t do anything because it’s “against company policy”, then you have a problem. Ignoring a customer’s needs or not dealing with an issue can leave a customer just as unsatisfied as if you were rude and patronizing. By the end of this course, you’ll be able to: • Understand what a complaint is and why you should listen • React to a complaint appropriately • Assume positive intent • Understand the difference between an apology and sincerity • Resolve problems effectively • Understand the value of compensation • Use complaints to the company’s advantage Why take this course? Not listening to or solving a customer complaint is bad customer service. This can lead to dissatisfied customers who try to tarnish your brand’s name. You could also lose the opportunity for free referral marketing through happy customers (or brand ambassadors, as we like to call them). This course will help anyone who is working around customers, be it in technology, sales, or customer support, deal with complaints effectively and ultimately improve customer service, retention, and loyalty. 15 mins | SCORM | Workbook |
19.00 |
06/30/2020 |
08/07/2023 |
96 |
 |
Handling Complaints – Taking Ownership(RA009) |
We’ve all had a complaint about a product or service – even if we didn’t raise it with anyone. But how frustrating would it be if you did raise it with the company (or individual) and no one took ownership? It’s unlikely to be resolved, which will only cause further complaints. And it’s the same for your own customers. It’s important for both individuals and the organization as a whole to handle complaints in an appropriate way. That includes taking ownership of the issue. Handling a complaint the wrong way, and not taking ownership, can cause it to escalate. So how do we get it right? This course will show you. By the end of this course, you’ll be able to: • Understand potential consequences of failing to handle complaints effectively • Identify effective methods for handling complaints • Recognize appropriate ways to demonstrate ownership of complaints Why take this course? Complaints affect all levels of a retail business, from retail assistants to head office, and everyone within an organization can play a part in ensuring they’re handled effectively. This course will benefit anyone working in retail, at any level, and will focus on the consequences of failing to handle a complaint correctly, show you effective methods for handling complaints, and explain how to demonstrate ownership. 15 mins | SCORM | Takeaway Tasks |
19.00 |
10/11/2022 |
08/07/2023 |
156 |
 |
Handling Disciplinaries(HRE04) |
For many managers, disciplinary procedures are the least favorite part of their job. It’s an integral part of a management role but, done incorrectly, it can cause tension and ill feeling within any organization, negatively impacting the whole business. Because of this, any disciplinary action or grievance needs to be handled with care and professionalism by all parties involved. Although HR staff don’t directly manage procedures, they do play a vital role throughout the process. They act as administrators but also as advisors to the person in charge of investigation. Making sure you remain impartial within this is key to delivering a fair, independent process. By the end of this course, you’ll be able to: • Construct a disciplinary process • Understand the role of HR as an impartial advisor • Understand how disciplinary matters should be investigated • Conduct a fair process Why take this course? Undertaking disciplinary procedures can be delicate and awkward, so maintaining a professional stance is vital. Managers and HR managers conducting a disciplinary procedure for the first time or wanting to refresh their knowledge will benefit from this course. It provides a step-by-step guide to disciplinary procedures and gives advice on keeping the process impartial and fair. 15 mins | SCORM | Workbook |
19.00 |
07/16/2020 |
08/07/2023 |
46 |
 |
Handling Food Safely(FSE03) |
Nothing beats a tasty-looking plate of food. Whether it’s a home-cooked meal, a Caesar salad on your lunch break, or a 4-course feast at a downtown restaurant, food can make you feel good. But it can also make you feel really bad. Have you ever stopped to think about who, or what, could have touched that chicken before it reached the salad? Or how that sushi was stored before it was served? From the factory to the plate, there are many places where food could become contaminated with things you shouldn’t eat. So, wherever you work within the food industry, from logistics and distribution, to hospitality and retail, you need to know how to stop contamination. And this course will show you how. By the end of this course, you’ll be able to: • Identify how and where food can become contaminated • Describe how different food groups should be stored and transported • Use food hygiene best practices and guidelines to ensure food is handled safely Why take this course? If you work in the food supply chain, ensuring food stays safe on its journey to the consumer is vital. This course will show you how food contamination happens, and the danger areas to look out for. And by using the advice and guidance in this course, you’ll be able to make sure the way you handle food in your job doesn’t put anyone at risk. 15 mins | SCORM | Infographic |
19.00 |
10/11/2022 |
08/08/2023 |
141 |
 |
Having a Constructive Conversation About Low Performance(PM006) |
The thought of talking to employees about underperformance of any kind can be daunting. After all, nobody wants to feel like the bad guy. But performance issues can’t be ignored. If they aren’t addressed, they can undermine the business’s overall performance. And crucially, if performance issues aren’t discussed openly, employees who aren’t hitting the mark miss the chance to improve and fully contribute. Employees are valuable. They deserve the opportunity to improve. Approaching performance management conversations in the spirit of collaboration is helpful for everyone. And learning how to open a dialogue about performance means nobody has to be the bad guy. By the end of this course, you’ll be able to: • Recognize how to open a dialogue about performance issues • Understand how to communicate with employees who don’t think there’s an issue with their performance, as well as those that do • Choose suitable actions during the conversation that you can follow up on as the employee progresses Why take this course? Addressing underperformance doesn’t need to be stressful. It can be the 1st step toward setting a valuable employee up to succeed in their role. Anyone who oversees teams of any size needs to be able to have open discussions about performance. This course will help you to make sure those conversations are helpful and constructive for everyone involved. 10 mins | SCORM | Development Plan |
19.00 |
10/11/2022 |
08/07/2023 |
157 |
 |
High-Touch Customer Service(CSM06) |
Are you impressed when a business gives you a personal reply rather than an automated email response? Then you’ve probably been on the receiving end of high-touch customer service. This approach to customer service is a good way to keep customers loyal and find out more about them. But it’s easy to lose the personal touch in our high-tech world. Even if you work in a digital business with lots of automation, you can still offer high-touch customer service. Once you have a good understanding of high-touch and low-touch approaches, you can decide how much high-touch customer service you need to offer. With a high-touch approach, you can give the customers that personal touch that keeps them coming back. By using a few strategies, you can create a more high-touch experience for the customers. By the end of this course, you’ll be able to: •Recognize the difference between high-touch and low-touch customer service •Explain the benefits of offering high-touch customer service •Create a high-touch experience for customers Why take this course? This course is ideal for anyone working in customer service. You’ll learn the difference between high-touch and low-touch customer service, the advantages of delivering a high-touch customer service, and some strategies to create a high-touch customer experience. 15 mins | SCORM | Takeaway Tasks |
19.00 |
10/20/2021 |
08/07/2023 |
125 |
 |
Highland Provisions Prerolls(GHEHIPROPREROLLS) |
Situated 3,600 feet above sea level in the heart of Bend, Oregon, Highland Provisions brings the spirit of the outdoors to our line of fine cannabis products. Our sealed facility minimizes water usage and keeps our products pathogen-free. Highland was founded by cannabis lovers who were determined to bring a professional, scientific spirit to the industry. Our dedicated team works hand-in-hand to cultivate experiences that elevate everything you do. Grab this course about Highland Provisions Kief-Infused Prerolls, watch the video, take the quiz, and get those points! |
0.00 |
07/13/2021 |
02/02/2023 |
84 |
 |
Hiring Right, First Time(RE004) |
Hiring the best candidate for a role can often be a long and complex process. While an impressive resume might look great on paper, how do you really know whether that person will be a good fit for your organization? Unfortunately, the outcomes of recruiting the wrong person can seriously affect team productivity and lead to significant financial losses. Not to mention the emotional and mental toll that the process takes on your own well-being and efficiency. By the end of this course, you’ll be able to: • Understand the benefits of hiring right the first time for your organization • Avoid the negative consequences of a “bad hire” • Ensure you choose the right candidate Why take this course? The great news is that hiring right the first time is something that you can, well, get right. And once you do, the many positives include greater team morale, which leads to higher productivity and performance levels. This course is suitable for business owners, managers, and anyone who is actively involved in the hiring process. It will help you learn how to attract and recruit first-rate employees who will add value to and enhance your company. 10 mins | SCORM | Infographic |
19.00 |
07/16/2020 |
08/07/2023 |
51 |
 |
How to Use This Site(HOMEHOW) |
Check out this short course to learn how to navigate this site, access coursework, and become an expert in Cannabis Compliance, Brand Education, and Business Skills! Click start or resume to learn more, including how to manage your courses in your dashboard! |
0.00 |
01/04/2021 |
04/07/2023 |
132 |
 |
HR for Non-HR Managers(HRE10) |
To some people, the HR department is a magical place that deals with all those issues that crop up with employees. And to some extent, that’s true. But, consider this: if you’re a non-HR manager or supervise/lead a team, there are still plenty of issues you’ll have to deal with that you might consider to be HR’s responsibility: performance reviews, absenteeism, and discipline, for example. While HR usually handles employee relations, non-HR managers are the front line for these types of issue, so you’ll need to know how to deal with them effectively to keep your team happy and productive. By the end of this course, you’ll be able to: • Define HR issues • Effectively manage absences • Handle discipline and termination Why take this course? Being able to handle critical HR issues like annual leave, absenteeism, and diverse hiring is part of the roles and responsibilities of non-HR managers. This course would be ideal for first-time managers, supervisors, or team leaders, or indeed anyone within HR departments who needs to understand HR roles. 10 mins | SCORM | Workbook |
19.00 |
07/16/2020 |
08/07/2023 |
46 |
 |
Humility(LE003) |
If you look around at your friends or coworkers, you can probably identify a few different types of character based on how they behave – there might be a go-getter, a diva, a shy one. But there’s probably also a humble, levelheaded one. Having different character types in a group does make it diverse, but which one would you turn to if you had a problem? If you choose to approach your life and career with humility, putting others’ needs before your own, you’re likely to make friends and influence people. In business, this is an essential leadership skill that will not only improve your relationships but can also help boost your team’s performance and success. By the end of this course, you’ll be able to: • Understand what humility is • Identify how humility can improve relationships • Demonstrate humility to advance your career Why take this course? Whether you’re a member of a team, a team leader, or a manager, you’ll need to interact with others on a daily basis. This course will help you improve work relationships and boost success by showing how powerful humility can be. 10 mins | SCORM | Takeaway Tasks |
19.00 |
06/30/2020 |
08/07/2023 |
38 |
 |
Hyper-Personalization & Hyper-Localization(RM003) |
Competition for retail customers is fierce. Expectations are higher now than they’ve ever been. Consumers want a simple and seamless relationship between shopping online and at bricks-and-mortar stores. So, how can you meet their expectations? The answer is hyper-personalization and hyper-localization. These strategies gather customer data and offer localized content to draw customers into stores, improve customer experience, and boost retail sales. This course will show you how to use those strategies. By the end of this course, you’ll be able to: • Define hyper-personalization and hyper-localization • Recognize the benefits of using hyper-personalization and hyper-localization • Apply hyper-personalization and hyper-localization strategies for retail success Why take this course? This course is ideal for retail managers or anyone working at a retail head office. You’ll find out what hyper-personalization and hyper-localization are and how they benefit retail businesses. You’ll also discover how to use hyper-personalization and hyper-localization to increase retail sales. 15 mins | SCORM | Takeaway Tasks |
19.00 |
07/20/2022 |
08/07/2023 |
96 |
 |
Identifying Employees' Personal Goals(NT003) |
Often, when we talk about coaching employees towards achieving specific goals, we focus exclusively on those that benefit the organization. This is an important part of enabling team members to perform to the best of their ability. But have you considered how identifying their personal career goals and interests could enable you to work together in a way that benefits everyone? Identifying employees’ personal goals will help you build more authentic, collaborative working relationships with them. And team members are more likely to focus on and pursue goals when the personal benefits are as tangible as the organizational ones. By the end of this course, you’ll be able to: • Describe how to work with employees to identify their personal goals • Explain how establishing employees’ personal goals is beneficial for everyone • Demonstrate how to create SMART goals with your employees that help them to achieve their personal goals at work Why take this course? Supporting team members to develop their skills and take on new responsibilities is an important part of helping them to develop. This course will help business leaders, team managers and people working in HR to collaborate with employees and understand what they want to achieve. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/11/2022 |
08/07/2023 |
163 |
 |
Importance of Sharing Sales Feedback(SE010) |
Phew. It’s over. Your hard work has paid off, the sale has been made, and all parties are happy. Well, you’re not quite done yet. There’s still an important part of the customer lifecycle to pass, and it’s the part where you share sales feedback with your team. Why’s that important? Just like taking a course about sales techniques, any form of learning should be encouraged. Because it will most likely benefit you or your teammates, or indeed the wider business. Sharing your feedback is a great way to improve future sales, start a discussion about different strategies moving forwards, explore the main selling points and help identify and resolve any concerns. By the end of this course, you’ll be able to: • Share your feedback to improve offerings • Identify real concerns and objections • Establish USPs through feedback • Understand how sharing feedback benefits us Who should take this course? In sales, feedback is a brilliant opportunity to look at what went well or areas you can improve to help enhance future business. It’s a crucial part of growing future sales. If you’re in sales or marketing, this course is going to be very useful. In fact, everyone who’s involved in a sales project may find this useful. It will help you and your team ask and answer pertinent questions that’ll improve future offerings and the sales experience. 15 mins | SCORM | Workbook |
9.00 |
06/30/2020 |
05/17/2021 |
41 |
 |
Improving your EQ(EI007) |
Using logical thinking and good analytical skills can be beneficial in the workplace. Skills like these demonstrate a person’s level of intellectual ability, or IQ. But a high IQ isn’t the only marker for career success. Emotional intelligence, or EQ, is just as important. This is the ability to understand, manage, and evaluate emotions, both in yourself and in others. Workplaces that have high levels of EQ among their leaders and employees benefit from the greater empathy that is shown to others. This leads to more effective teamwork and decision-making. And the good news is that we can all work toward improving our EQ. By the end of this course, you’ll be able to: • Define the key elements of EQ • Explain the importance of emotional intelligence in the workplace • Identify ways to improve your EQ and utilize empathy Why take this course? The ability to recognize when a colleague is feeling angry or upset is a crucial skill. Suitable for everyone, this course will show you why improving your EQ results in greater job satisfaction and happiness. 10 mins | SCORM | Development Plan |
19.00 |
07/26/2021 |
08/09/2023 |
117 |
 |
Inbound vs. Outbound Marketing(MSM04) |
Think about the last product you discovered that made you smile. Maybe it was something you ate because your friend recommended it, or a song suggested to you on a music streaming website. It probably wasn’t something you heard about from a cold caller. Products and services don’t always require in-your-face advertising, but how do you choose the right approach? Marketing teams need to know the benefits of both outbound and inbound marketing tactics. In today’s digital world, buyers have more say in how they want to be sold to and often prefer inbound techniques to outbound methods. This course will show you how to put yourself in your customers’ shoes and choose the best marketing approach for their needs. By the end of this course, you’ll be able to: • List the benefits of inbound and outbound marketing techniques • Recognize the limitations of outbound marketing in the digital world • Create strategies to introduce a more human and helpful inbound approach to marketing Why take this course? This course will help marketing executives, marketing managers, and senior leaders see the benefits in both techniques. It’ll help you identify the limitations that outbound marketing can face in the digital world and create strategies to promote a more holistic inbound approach. 10 mins | SCORM | Development Plan |
19.00 |
10/11/2022 |
08/07/2023 |
160 |
 |
Influencer and Affiliate Marketing(MSA09) |
In marketing, the ultimate goal is to influence consumers. Whether it’s building brand identity, selling products or services, or introducing new concepts or trends, marketing is all about influencing your targets. Successful marketing connects consumers with brands by presenting something that’s attractive to them. One of the most effective ways to do that, is through influencer and affiliate marketing. Affiliate marketing gives a brand a personality, and, importantly, a face. Using influencers can take that to the next level, because it gives the brand a recognizable face. While using global celebrities to market brands isn’t a new idea, the social media boom has created a new type of celebrities with huge followings and the power to influence consumers. By the end of this course, you’ll be able to: • Recognize the benefits of influencer and affiliate marketing • Identify influencers that match your brand • Create an effective influencer/affiliate marketing plan Why take this course? As a senior leader, marketing executive, or marketing manager, you know what you want your brand to say. This course will explore the business benefits of using 10 mins | SCORM | Development Plan |
19.00 |
04/21/2021 |
08/07/2023 |
110 |
 |
Inspiring Others(LE006) |
In the workplace, inspiring others plays a huge role in ensuring that your team is performing at its best. When you see someone accomplish something remarkable, you experience a feeling of awe. Witnessing someone save their spouse’s life or win an Olympic medal, might bring about this feeling. It could even give you the motivation to go out and do something remarkable yourself. Inspiring and motivating your team creates a happier workplace, boosting productivity and success. And you don’t have to make headlines in order to encourage employees to push themselves. It just takes a few key skills. By the end of this course, you’ll be able to: • Understand what inspiration means • Appreciate the importance of inspirational leadership • Inspire others • Decide when to inspire your team Why take this course? Inspiring your team increases productivity and motivation. Whether you’re a CEO or head of a department, or simply want to improve morale in your team, it’s a skill you need. This course will help you understand the benefits of inspiring others and give you some useful advice on improving the lives of your employees, as well as their workflow. 10 mins | SCORM | Takeaway Tasks |
19.00 |
06/30/2020 |
08/07/2023 |
38 |
 |
Internal Interview Preparation(CM006) |
Getting an internal job seems easy – you know them, they know you, and maybe your manager even suggested you go for it! But it’s important not to get a false sense of security. In fact, you need to approach an internal interview like it’s happening somewhere else and with people who don’t know anything about you. And that means you need to be prepared! Being prepared for an interview means knowing your strengths, anticipating obstacles, and rehearsing responses. This will give you the information and confidence to stand out from the other candidates. With this course, you’ll soon be ready to demonstrate why you’re the right person for the job. By the end of this course, you’ll be able to: • Identify your competencies so you can be sure to highlight them during the interview • Recognize interview pitfalls and make a plan so you’re prepared for obstacles • Define the purpose of the interview and practice your responses to likely questions Why take this course? This course is for anyone who’s going for a new role within their current organization. It’ll help you maximize your chance of success by being able to clearly demonstrate your competencies, navigate any obstacles, and arrive prepared for the questions they’re likely to ask. 10 mins | SCORM | Development Plan |
19.00 |
10/11/2022 |
08/07/2023 |
162 |
 |
Introduction to Business Emergency Preparedness Planning(BC001) |
Do you ever feel the business world is like Groundhog Day? Routines going round, and round, day in, day out. While this can get a little tedious, it’s comforting to know what’s around the next corner. But what would happen if an emergency event occurred that wasn’t in the business plan? Although it might seem gloomy to think about disasters and incidents that could disrupt your business, it is necessary. It makes sense to plan what you’ll do and how you’ll cope. Keeping business moving in this fast-paced world is a must for success. And a business emergency preparedness plan can help stop any unexpected events causing you big problems. That’s why planning it is crucial. By the end of this course, you’ll be able to: • Define business emergency preparedness planning • Explain the importance of business emergency preparedness planning for business continuity • Recognize the types of emergencies your business may face Why take this course? If you’re a business leader, this course is for you. It’ll help you recognize what business emergency preparedness planning involves, and why it’s so vital to the smooth running and safety of your business. And, by using the advice in this course, you’ll be able to identify what emergencies to plan for. 15 mins | SCORM | Workbook |
19.00 |
10/06/2022 |
08/08/2023 |
35 |
 |
Introduction to Diversify Portland() |
This course will make you smarter and happy! |
0.00 |
11/16/2020 |
11/16/2020 |
35 |
 |
Introduction to Excel - Advanced Formulas(ITS04) |
Excel is incredibly useful, enabling us to do anything from writing simple spreadsheets for reporting, to carrying out more complicated calculations and analytical techniques. But it can be a little tricky to find your way around. If you want to upskill to take advantage of what Excel has to offer, these bite-sized courses have been developed to help you learn at your leisure. You can choose what you want to learn from mini-videos that cover each subject individually. This intermediate-level course contains useful information on: • Using the IF functions and how to Nest IF functions • What IFERROR means (tidying N/A) • Range Names as well as IF/AND/OR functions • Concatenation • Using the Proper function • NOW and Choose functions Why take this course? From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of the Microsoft Excel application use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft Excel. 15 mins | SCORM | Practice Files |
19.00 |
05/19/2023 |
08/08/2023 |
179 |
 |
Introduction to Excel - Basic Formulas(ITS03) |
Excel is incredibly useful, enabling us to do anything from writing simple spreadsheets for reporting, to carrying out more complicated calculations and analytical techniques. But it can be a little tricky to find your way around. If you want to upskill to take advantage of what Excel has to offer, these bite-sized courses have been developed to help you learn at your leisure. You can choose what you want to learn from mini-videos that cover each subject individually. This entry-level course contains useful information on: • Using Functions and AutoSum • What the Insert function does • The Formula tab and how to use it • Copying Formulas • Absolute Cell References • Entering Calculations • Date & Time formulas Why take this course? From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft Excel. 15 mins | SCORM | Practice Files |
19.00 |
05/19/2023 |
08/08/2023 |
179 |
 |
Introduction to Excel - Basic Navigation (Part 1)(ITS01) |
Excel is incredibly useful, enabling us to do anything from writing simple spreadsheets for reporting, to carrying out more complicated calculations and analytical techniques. But it can be a little tricky to find your way around. If you want to upskill to take advantage of what Excel has to offer, these bite-sized courses have been developed to help you learn at your leisure. You can choose what you want to learn from mini videos that cover each subject individually. This entry-level course contains useful information on: • How to create a new workbook, including an introduction to the screen layout and how to move around a spreadsheet easily • Exploring cells and how to select, clear information, delete, and insert them • Using multiple sheets to create workbooks, including naming and coloring tabs for convenience • The basics of spreadsheets, including how to save, print, and format pages for printing Why take this course? From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of the Microsoft Excel application use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of the Microsoft Excel application. 15 mins | SCORM | Practice Files |
19.00 |
05/19/2023 |
08/08/2023 |
179 |
 |
Introduction to Excel - Basic Navigation (Part 2)(ITS02) |
Excel is incredibly useful, enabling us to do anything from writing simple spreadsheets for reporting, to carrying out more complicated calculations and analytical techniques. But it can be a little tricky to find your way around. If you want to upskill to take advantage of what Excel has to offer, these bite-sized courses have been developed to help you learn at your leisure. You can choose what you want to learn from mini-videos that cover each subject individually. This entry-level course contains useful information on: • How to format cells to include numbers and/or text • Basic formatting, including text alignment, and changing font and borders • Editing column width and row height, moving cells, and copying and pasting • Exploring themes, cell styles, and learning how to fill cells easily • Drag and drop, autofill, flash fill and autofill options • The basics of format painting, headers, footers, and page numbers • Using add-ins, templates, and page breaks • Freezing rows and columns and removing duplicates Why take this course? From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft Excel. 15 mins | SCORM | Practice Files |
19.00 |
05/19/2023 |
08/08/2023 |
179 |
 |
Introduction to Excel - Basic Navigation (Part 3)(ITS18) |
Excel is incredibly useful, enabling us to do anything from writing simple spreadsheets for reporting, to carrying out more complicated calculations and analytical techniques. But it can be a little tricky to find your way around. If you want to upskill to take advantage of what Excel has to offer, these bite-sized courses have been developed to help you learn at your leisure. You can choose what you want to learn from mini-videos that cover each subject individually. This entry-level course contains useful information on: • Drag and drop, autofill, flash fill and autofill options • The basics of format painting, headers, footers, and page numbers • Using add-ins, templates, and page breaks • Freezing rows and columns and removing duplicates Why take this course? From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft Excel. 15 mins | SCORM | Practice Files |
19.00 |
05/19/2023 |
08/08/2023 |
179 |
 |
Introduction to Excel - Conditional Formatting(ITS08) |
Excel is incredibly useful, enabling us to do anything from writing simple spreadsheets for reporting, to carrying out more complicated calculations and analytical techniques. But it can be a little tricky to find your way around. If you want to upskill to take advantage of what Excel has to offer, these bite-sized courses have been developed to help you learn at your leisure. You can choose what you want to learn from mini-videos that cover each subject individually. This entry-level course contains useful information on: • Explaining what Conditional Formatting is • How to use Conditional Formatting • Rule Management for Conditional Formatting Why take this course? From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft Excel. 10 mins | SCORM | Practice Files |
19.00 |
05/19/2023 |
08/08/2023 |
179 |
 |
Introduction to Excel - Data Tools(ITS09) |
Excel is incredibly useful, enabling us to do anything from writing simple spreadsheets for reporting, to carrying out more complicated calculations and analytical techniques. But it can be a little tricky to find your way around. If you want to upskill to take advantage of what Excel has to offer, these bite-sized courses have been developed to help you learn at your leisure. You can choose what you want to learn from mini-videos that cover each subject individually. This entry-level course contains useful information on: • Explaining what Data Validation is • How to use the What-If Analysis • Using the Get Data function • How to Group and Sort Data • Explaining how Filtering works Why take this course? From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft Excel. 20 mins | SCORM | Practice Files |
19.00 |
05/19/2023 |
08/08/2023 |
179 |
 |
Introduction to Excel - Data Visualization(ITS05) |
Excel is incredibly useful, enabling us to do anything from writing simple spreadsheets for reporting, to carrying out more complicated calculations and analytical techniques. But it can be a little tricky to find your way around. If you want to upskill to take advantage of what Excel has to offer, these bite-sized courses have been developed to help you learn at your leisure. You can choose what you want to learn from mini-videos that cover each subject individually. This entry-level course contains useful information on: • Using Excel charting and how to edit charts • Formatting, Labeling, and Filtering charts • Saving your chart as a template • Creating and using Sparklines Why take this course? From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft Excel. 15 mins | SCORM | Practice Files |
19.00 |
05/19/2023 |
08/08/2023 |
179 |
 |
Introduction to Excel - Pivot Tables(ITS06) |
Excel is incredibly useful, enabling us to do anything from writing simple spreadsheets for reporting, to carrying out more complicated calculations and analytical techniques. But it can be a little tricky to find your way around. If you want to upskill to take advantage of what Excel has to offer, these bite-sized courses have been developed to help you learn at your leisure. You can choose what you want to learn from mini-videos that cover each subject individually. This entry-level course contains useful information on: • Explaining what Pivot Tables are and their use • How to create Pivot Tables • How to create Pivot Charts Why take this course? From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft Excel. 10 mins | SCORM | Practice Files |
19.00 |
05/19/2023 |
08/08/2023 |
179 |
 |
Introduction to Excel - Review & Comment(ITS10) |
Excel is incredibly usefu, enabling us to do anything from writing simple spreadsheets for reporting, to carrying out more complicated calculations and analytical techniques. But it can be a little tricky to find your way around. If you want to upskill to take advantage of what Excel has to offer, these bite-sized courses have been developed to help you learn at your leisure. You can choose what you want to learn from mini-videos that cover each subject individually. This entry-level course contains useful information on: • Using the Find and Replace functions • Checking Spelling and using the Thesaurus • Explaining how to Protect Sheets and Workbooks • Comments: Adding, Editing, Deleting, and Displaying them Why take this course? From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft Excel. 15 mins | SCORM | Practice Files |
19.00 |
05/19/2023 |
08/08/2023 |
179 |
 |
Introduction to Excel - VLOOKUP Function(ITS07) |
Excel is incredibly useful, enabling us to do anything from writing simple spreadsheets for reporting, to carrying out more complicated calculations and analytical techniques. But it can be a little tricky to find your way around. If you want to upskill to take advantage of what Excel has to offer, these bite-sized courses have been developed to help you learn at your leisure. You can choose what you want to learn from mini-videos that cover each subject individually. This entry-level course contains useful information on: • Explaining what the VLOOKUP function is • How to use the VLOOKUP function • How to use the HLOOKUP function Why take this course? From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft Excel. 15 mins | SCORM | Practice Files |
19.00 |
05/19/2023 |
08/08/2023 |
179 |
 |
Introduction to Gmail(ITS36) |
Do you know anyone who doesn’t use email? It’s hard to navigate life without it! Gmail is a popular web-based email service. It’s free to sign up for a personal Gmail account, but there’s also a business-level Gmail service that comes with Google Suite. If you’ve previously had a different email provider, you might need a bit of help getting used to the Gmail inbox. These courses will give you a good introduction. You’ll be able to access bite-sized mini-videos that cover specific topics. And you can learn as quickly or slowly as you like. This entry-level course contains useful information on: • Opening Gmail and navigating around your inbox • Sending, replying to, and forwarding emails • Adding and downloading attachments • Managing emails, including searching, archiving, deleting, and using labels • Adding, editing, and deleting contacts • Signing out of Gmail Why take this course? Everyone needs an email provider. Gmail integrates well with other apps in Google Suite, as well as being a useful standalone service. If you work for a business that uses Gmail, or you have your own Gmail service, this course is for you. To get the best out of this course, you’ll need cinternet access, and a Google Suite or Google Workspace account. 25 mins | SCORM | |
19.00 |
05/19/2023 |
08/08/2023 |
178 |
 |
Introduction to Google Docs Part 1(ITS22) |
Google Docs lets you create, edit, and collaborate on documents with your team. No matter where you work in the world, or what device you’re using, it’s easy to log in, stay organized, and keep up to date with any content changes. But if you’re new to Google Docs, getting started can be tricky. These bite-sized courses have been developed to help you learn at your own pace. You can look through the individual mini-videos and click the topic you need to get started. This entry-level course contains useful information on: • Getting comfortable with the basic Google Docs interface, including the homepage, titling your work, and saving changes • Exploring collaboration options, including sharing the document and making comments as you work • Understanding the basics of toolbar settings, including commands and options, the shortcuts toolbar, and the ruler Why take this course? Whether you’re a team of 2, or a multinational corporation, you’ll find everything you need to get started. To get the most from this course, learners should have an internet connection and a Google account. 15 mins | SCORM | |
19.00 |
05/19/2023 |
08/08/2023 |
178 |
 |
Introduction to Google Docs Part 2(ITS23) |
Google Docs is a handy online processor which lets you create, edit, and collaborate on documents with your team. No matter where you work in the world, or what device you’re using, it’s easy to log in, stay organized, and keep up to date with any content changes. But if you’re new to Google Docs, getting started can be tricky. These bite-sized courses have been developed to help you learn at your own pace. You can look through the individual mini-videos and click the topic you need to get started. This entry-level course contains useful information on: • Finding your way around the File settings, including options for emailing, downloading, language, page setup, and printing • Exploring the Edit function, including undo, redo, and the basics of cut, copy, and paste • Using View options, including how to change between print layout, full screen, and altering mode Why take this course? Whether you’re a team of 2, or a multinational corporation, Google Docs is the future of online word processing and digital collaboration. In this course, you’ll find everything you need to get started. To get the most from this course, learners should have an internet connection and a Google account. 10 mins | SCORM | |
19.00 |
05/19/2023 |
08/08/2023 |
178 |
 |
Introduction to Google Docs Part 3(ITS24) |
Google Docs is a handy online processor which lets you create, edit, and collaborate on documents with your team. No matter where you work in the world, or what device you’re using, it’s easy to log in, stay organized, and keep up to date with any content changes. But if you’re new to Google Docs, getting started can be tricky. This course has been developed to help you learn at your own pace. You can look through the individual mini-videos and click the topic you need to get started. This entry-level course contains useful information on: • Inserting objects, including images, text boxes, charts, and shapes • Using tables within your document, adding and deleting columns and rows, using templates, and editing borders • Adding headers and footers, page numbers, breaks, and bookmarks Why take this course? Whether you’re a team of 2, or a multinational corporation, Google Docs is the future of online word processing and digital collaboration. In this course, you’ll find everything you need to get started. To get the most from this course, learners should have an internet connection and a Google account. 10 mins | SCORM | |
19.00 |
05/19/2023 |
08/08/2023 |
178 |
 |
Introduction to Google Docs Part 4(ITS25) |
Google Docs is a handy online processor which lets you create, edit, and collaborate on documents with your team. No matter where you work in the world, or what device you’re using, it’s easy to log in, stay organized, and keep up to date with any content changes. But if you’re new to Google Docs, getting started can be tricky. These bite-sized videos have been developed to help you learn at your own pace. You can look through the individual mini-videos and click the topic you need to get started. This entry-level course contains useful information on: • Getting familiar with the formatting functions, including how to alter text and paragraph styles • Changing the page numbering, orientation, and color of your document Why take this course? Whether you’re a team of 2, or a multinational corporation, Google Docs is the future of online word processing and digital collaboration. In this course, you’ll find everything you need to get started. To get the most from this course, learners should have an internet connection and a Google account. 15 mins | SCORM | |
19.00 |
05/19/2023 |
08/08/2023 |
178 |
 |
Introduction to Google Docs Part 5(ITS26) |
Google Docs is a handy online processor which lets you create, edit, and collaborate on documents with your team. No matter where you work in the world, or what device you’re using, it’s easy to log in, stay organized, and keep up to date with any content changes. But if you’re new to Google Docs, getting started can be tricky. These bite-sized videos have been developed to help you learn at your own pace. You can look through the individual mini-videos and click the topic you need to get started. This entry-level course contains useful information on: • Exploring tools, including spelling and grammar, word count, the dictionary, and voice typing • The basics of extensions, including how to install and uninstall add-ons Why take this course? Whether you’re a team of 2, or a multinational corporation, Google Docs is the future of online word processing and digital collaboration. In this course, you’ll find everything you need to get started. To get the most from this course, learners should have an internet connection and a Google account. 20 mins | SCORM | |
19.00 |
05/19/2023 |
08/08/2023 |
178 |
 |
Introduction to Google Drive(ITS37) |
Google Drive is a cloud-based storage service. It lets you upload and save different types of files, such as documents and videos, to the Google servers. As well as being an easy way to back up your files, you can also use Drive to share files with other people, so you can collaborate. But to do that effectively, you’ll need a good working knowledge of how Drive works. This course will show you the basics. Each mini-video covers a bite-sized topic, so you can find out exactly what you need to know, at a pace that suits you. This entry-level course contains useful information on: • Navigating the Google Drive screen, including menu options and the search bar • Uploading, downloading, opening, and creating files and folders • Managing files, including how to find, delete, restore, and reorder files • Sharing and restricting access to files and folders • Viewing changes to files in Drive Why take this course? It’s important to have somewhere to store and back up files. If you need to use Drive for storage, or collaboration, this is the course for you. To get the best out of this course, you’ll need internet access, and a Google Suite or Google Workspace account. 15 mins | SCORM | |
19.00 |
05/19/2023 |
08/08/2023 |
178 |
 |
Introduction to Google Meet(ITS38) |
If you collaborate with other people, you’ll probably want to have meetings to discuss things. But what if you work from different locations and can’t get together in a physical meeting? Then you’ll need a way to meet virtually. Google Meet is a platform for video conferencing. You can use it to have virtual meetings with co-workers or collaborators. This course will give you a basic introduction to Google Meet using short videos you can view at your own speed. This entry-level course contains useful information on: • Starting, joining, and ending a video meeting from Meet, Gmail, and Google Calendar • Checking your camera and sound quality, and changing your background • Adding and removing people from a video meeting • Collaborating in video meetings, including how to show a presentation and send chat messages Why take this course? Virtual meetings help people collaborate. This course will suit anyone who’s interested in using Google Meet for video conferencing. To get the best out of this course, you’ll need internet access, and a Google Suite or Google Workspace account. 15 mins | SCORM | |
19.00 |
05/19/2023 |
08/08/2023 |
178 |
 |
Introduction to Google Sheets Part 1(ITS27) |
Google Sheets lets you create, update, and share spreadsheets online in real time. From simple data input, to more tricky calculations, Sheets has all your spreadsheet needs covered. But getting started can be difficult. That’s why we’ve developed a handful of bite-sized tutorials for you to learn at a pace that suits you. Just click the mini-videos to get started. This entry-level course contains useful information on: • Getting to grips with cell basics, including selecting, inserting, deleting, and clearing information • Exploring the shortcut toolbar, including alignment, wrapping, rotation, and altering text • Handling multiple sheets, including creating, moving, duplicating, and deleting sheets Why take this course? If you handle data, at some point you’ll need to use a spreadsheet. Google Sheets is the simple, accessible, online answer to those needs. This course will provide you with all the information you need to get started. To get the most from this course, learners should have an internet connection and a Google account. 15 mins | SCORM | |
19.00 |
05/19/2023 |
08/08/2023 |
178 |
 |
Introduction to Google Sheets Part 2(ITS28) |
Google Sheets lets you create, update, and share spreadsheets online in real time. From simple data input, to more tricky calculations, Sheets has all your spreadsheet needs covered. But getting started can be difficult. That’s why we’ve developed a handful of bite-sized tutorials for you to learn at a pace that suits you. Just click the mini-videos to get started. This entry-level course contains useful information on: • Getting started with File options including opening, importing, downloading, sharing, and emailing your spreadsheet • The basics of the Edit function including undoing and redoing, cut, copy, and paste, and using the find and replace function • Understanding View, including how to see hidden sheets and alter how your screen appears Why take this course? If you handle data, at some point you’ll need to use a spreadsheet. Google Sheets is the simple, accessible, online answer to those needs. This course will provide you with all the information you need to get started. To get the most from this course, learners should have an internet connection and a Google account. 15 mins | SCORM | |
19.00 |
05/19/2023 |
08/08/2023 |
178 |
 |
Introduction to Google Sheets Part 3(ITS29) |
Google Sheets lets you create, update, and share spreadsheets online in real time. From simple data input, to more tricky calculations, Sheets has all your spreadsheet needs covered. But getting started can be difficult. That’s why we’ve developed a handful of bite-sized tutorials for you to learn at a pace that suits you. Just click the mini-videos to get started. This entry-level course contains useful information on: • Inserting cells, rows, and columns • Adding charts and pivot tables to your spreadsheet • How to insert images and drawings • Adding basic formulas or functions • Inserting comments and notes to your spreadsheet Why take this course? If you handle data, at some point you’ll need to use a spreadsheet. Google Sheets is the simple, accessible, online answer to those needs. This course will provide you with all the information you need to get started. To get the most from this course, learners should have an internet connection and a Google account. 15 mins | SCORM | |
19.00 |
05/19/2023 |
08/08/2023 |
178 |
 |
Introduction to Google Sheets Part 4(ITS30) |
Google Sheets lets you create, update, and share spreadsheets online in real time. From simple data input, to more tricky calculations, Sheets has all your spreadsheet needs covered. But getting started can be difficult. That’s why we’ve developed a handful of bite-sized tutorials for you to learn at a pace that suits you. Just click the mini-videos to get started. This entry-level course contains useful information on: • Getting to grips with basic formatting including aligning, wrapping, and rotating • Merging cells and conditional formatting • How to format numbers and text Why take this course? If you handle data, at some point you’ll need to use a spreadsheet. Google Sheets is the simple, accessible, online answer to those needs. This course will provide you with all the information you need to get started. To get the most from this course, learners should have an internet connection and a Google account. 10 mins | SCORM | |
19.00 |
05/19/2023 |
08/08/2023 |
178 |
 |
Introduction to Google Sheets Part 5(ITS31) |
Google Sheets lets you create, update, and share spreadsheets online in real time. From simple data input, to more tricky calculations, Sheets has all your spreadsheet needs covered. But getting started can be difficult. That’s why we’ve developed a handful of bite-sized tutorials for you to learn at a pace that suits you. Just click the mini-videos to get started. This entry-level course contains useful information on: • The basics of the Data function including sorting, filtering, ranges, protection, and data validation • Exploring Tools including spelling, autocomplete, and making changes to notification settings • A brief overview of Extensions Why take this course? If you handle data, at some point you’ll need to use a spreadsheet. Google Sheets is the simple, accessible, online answer to those needs. This course will provide you with all the information you need to get started. To get the most from this course, learners should have an internet connection and a Google account. 20 mins | SCORM | |
19.00 |
05/19/2023 |
08/08/2023 |
178 |
 |
Introduction to Google Slides Part 1(ITS32) |
It’s easy to lose concentration when a presentation doesn’t have any visuals to support it. Slides can help bring a presentation to life. But only if you know how to make the best of your tools. Google Suite has a presentation tool called Slides. If you haven’t used Google Slides before to create and edit your presentations, or you want to improve your skills, you can check out these handy mini-videos. These bite-sized courses will help you get the most out of Google Slides. You can choose the exact topic you need to know more about, and learn at your own speed. This entry-level course contains useful information on: • Creating a new presentation, selecting a theme, and saving a document • Navigating the Google Slides screen, including an introduction to the menu options, toolbar, and comment function • Setting up slides, including page setup, slide layout, and background • Creating a new presentation from a template • Presenting the slides • Printing, sharing, emailing, and downloading the presentation Why take this course? Both businesses and individuals use Google Slides for presenting and collaborating. This course is for anyone interested in using Google Slides. To get the best out of this course, you’ll need computer and internet access, and a Google Suite or Google Workspace account. 10 mins | SCORM | |
19.00 |
05/19/2023 |
08/08/2023 |
178 |
 |
Introduction to Google Slides Part 2(ITS33) |
It’s easy to lose concentration when a presentation doesn’t have any visuals to support it. Google Suite has a presentation tool called Slides that can help bring a presentation to life. But only if you know how to make the best of your tools. If you haven’t used Google Slides before to create and edit your presentations, or you want to improve your skills, you can check out these handy mini-videos this course will show you. This bite-sized course will help you get the most out of Google Slides. You can choose the exact topic you need to know more about, and learn at your own speed. This entry-level course contains useful information on: • How to insert and edit objects, including shapes, text boxes, diagrams, and lines • Editing slides, including how to add, duplicate, reorder, and delete slides • Arranging objects and using suggested layouts • Changing automatic text settings • Adding bulleted and numbered lists • Working with spell check Why take this course? Both businesses and individuals use Google Slides for presenting and collaborating. This course is for anyone interested in using Google Slides. To get the best out of this course, you’ll need internet access and a Google Suite or Google Workspace account. 15 mins | SCORM | |
19.00 |
05/19/2023 |
08/08/2023 |
178 |
 |
Introduction to Google Slides Part 3(ITS34) |
It’s easy to lose concentration when a presentation doesn’t have any visuals to support it. Google Suite has a presentation tool called Slides that can help bring a presentation to life. But only if you know how to make the best of your tools. If you haven’t used Google Slides before to create and edit your presentations, or you want to improve your skills, you can check out this course. It will help you get the most out of Google Slides. You can choose the exact topic you need to know more about, and learn at your own speed. This entry-level course contains useful information on: • Adding, editing, and deleting images, video, and audio files • Using animations and transitions • Exploring the types of animation and transitions available Why take this course? Both businesses and individuals use Google Slides for presenting and collaborating. This course is for anyone interested in using Google Slides. To get the best out of this course, you’ll need internet access and a Google Suite or Google Workspace account. 15 mins | SCORM | |
19.00 |
05/19/2023 |
08/08/2023 |
178 |
 |
Introduction to Google Slides Part 4(ITS35) |
It’s easy to lose concentration when a presentation doesn’t have any visuals to support it. Google Suite has a presentation tool called Slides that can help bring a presentation to life. But only if you know how to make the best of your tools. If you haven’t used Google Slides before to create and edit your presentations, or you want to improve your skills, you can check out this course. It will help you get the most out of Google Slides. You can choose the exact topic you need to know more about, and learn at your own speed. This entry-level course contains useful information on: • How to add tables and charts • Exploring the different types of tables and charts in Google Slides • Editing tables and charts • Linking tables, charts, and slides to other files Why take this course? Both businesses and individuals use Google Slides for presenting and collaborating. This course is for anyone interested in using Google Slides. To get the best out of this course, you’ll need internet access and a Google Suite or Google Workspace account. 15 mins | SCORM | |
19.00 |
05/19/2023 |
08/08/2023 |
178 |
 |
Introduction to Marketing Automation(ME010) |
With never-ending to-do lists, multiple mandatory meetings, and constant interruptions, completing tasks becomes a challenge. Particularly in marketing, where responsibilities vary widely from writing original content to maintaining social media and gathering and analyzing data -- and much more. There has to be a better way to get all of these things done. And there is. It’s called marketing automation. By determining which tasks are repetitive and can be automated, you can cut down on all the individual things on your to-do list. Investing time upfront to establish automations will save you even more time in the future. By the end of this course, you’ll be able to: • Understand what MA (marketing automation) is • Identify how it can streamline marketing and make it more effective • Implement MA into your current strategy • Understand the “dos and don’ts” of marketing automation Why take this course? The thought of AI taking over is scary, but using it to assist with marketing could save time and help maintain, or even improve, your whole strategy! By using MA correctly, you can lighten your workload, and offer your customers more targeted marketing. If you’re a busy marketing manager, this course will show you the benefits MA could bring to your business, how to implement marketing automation into your current strategy, and things to watch out for to ensure it’s effective. 10 mins | SCORM | Workbook |
19.00 |
06/30/2020 |
08/07/2023 |
40 |
 |
Introduction to PowerPoint - Basic Navigation(ITS16) |
We’ve all likely had to sit through a PowerPoint presentation at some point or another. And they can vary between being dull to, well, actually being engaging. PowerPoint is one of those tools which can be easily adapted to your requirements. It’s great to make something quick and simple, if that’s what you need. But if you really want to make your presentations pop, then the functionality is there for you. These courses are designed to teach you the basics and beyond. Each subject is covered in an individual mini-video, to make it easy for you to navigate. This entry-level course contains useful information on: • How to create a new document, including some of the different design ideas and the different views available • Opening recent presentations and saving them after editing • An introduction to the screen, showing you toolbars and how to use zoom • The basics of printing, margins, and how to use page setup • How headers, footers, and page numbers work Why take this course? From experts to amateurs, if you work in an office, you’re likely to have used or at least seen PowerPoint in action at some point. This course will help you use it to take your presentations up a level. Please note that most modern versions of Microsoft PowerPoint use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft PowerPoint. 10 mins | SCORM | Practice Files |
19.00 |
05/19/2023 |
08/08/2023 |
179 |
 |
Introduction to PowerPoint - Inserting Objects(ITS19) |
We’ve all likely had to sit through a PowerPoint presentation at some point or another. And they can vary between being dull to, well, actually being engaging. PowerPoint is one of those tools which can be easily adapted to your requirements. It’s great to make something quick and simple, if that’s what you need. But if you really want to make your presentations pop, then the functionality is there for you. These courses are designed to teach you the basics and beyond. Each subject is covered in an individual mini-video, to make it easy for you to navigate. This entry-level course contains useful information on: • Adding videos and images into your presentation • Inserting objects • How to add links, clipping, and more • Using rulers, grid snap, and guides Why take this course? From experts to amateurs, if you work in an office, you’re likely to have used or at least seen PowerPoint in action at some time. This course will help you use it to take your presentations up a level. Please note that most modern versions of Microsoft PowerPoint use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft PowerPoint. 15 mins | SCORM | Practice Files |
19.00 |
05/19/2023 |
08/08/2023 |
179 |
 |
Introduction to PowerPoint - Tables & Charts(ITS20) |
We’ve all likely had to sit through a PowerPoint presentation at some point or another. And they can vary between being dull to, well, actually being engaging. PowerPoint is one of those tools which can be easily adapted to your requirements. It’s great to make something quick and simple, if that’s what you need. But if you really want to make your presentations pop, then the functionality is there for you. These courses are designed to teach you the basics and beyond. Each subject is covered in an individual mini-video, to make it easy for you to navigate. This entry-level course contains useful information on: • How to add tables to your presentation • The different types of charts available and how to add them Why take this course? From experts to amateurs, if you work in an office, you’re likely to have used or at least seen PowerPoint in action at some point. This course will help you use it to take your presentations up a level. Please note that most modern versions of Microsoft PowerPoint use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft PowerPoint. 15 mins | SCORM | Practice Files |
19.00 |
05/19/2023 |
08/08/2023 |
179 |
 |
Introduction to PowerPoint - Working with Templates and Transitions(ITS17) |
We’ve all likely had to sit through a PowerPoint presentation at some point or another. And they can vary between being dull to, well, actually being engaging. PowerPoint is one of those tools which can be easily adapted to your requirements. It’s great to make something quick and simple, if that’s what you need. But if you really want to make your presentations pop, then the functionality is there for you. These courses are designed to teach you the basics and beyond. Each subject is covered in an individual mini-video, to make it easy for you to navigate. This entry-level course contains useful information on: • How to use templates • Creating and reusing slides • How to add placeholders • The types of transitions and how to use them • Inserting animations • Adding timers, pauses, and music to good effect Why take this course? From experts to amateurs, if you work in an office, you’re likely to have used or at least seen PowerPoint in action at some point. This course will help you use it to take your presentations up a level. Please note that most modern versions of Microsoft PowerPoint use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft PowerPoint. 15 mins | SCORM | Practice Files |
19.00 |
05/19/2023 |
08/08/2023 |
179 |
 |
Introduction to RAW Leadership(WLYNXRAW1) |
This course is designed to help you identify your unique gifts of who you are and bring them into your work. We will focus on tools that you can use to help lead your teams towards positive and collaborative impact. Each Raw Leadership module will dive into a different topic from understanding the forms of communication in the workplace to the art of listening and building clarity. Each module will include a video, a brief quiz, as well as prompts for conversations to have with your coworkers or friends and family. We communicate all day every day, but clear communication can be a challenge. Raw Leadership will give you tips and tricks on how to use your unique gifts to lead with clear communication. If you're ready, get the course and start with module one - "What is Communication?". See you there! |
39.00 |
07/31/2020 |
03/22/2021 |
53 |
 |
Introduction to Word - Basic Navigation(ITS11) |
Word is a tool that we’ve likely all had to use at some point in our working lives. You might assume it’s easy enough to use a word processing program, and you’re right: Its neat design makes it simple to navigate. But Word has much more to it than simply being a place to type up documents. There are many features that will make your life easier, too, and these bite-sized courses have been developed to explain them to you. Each subject is covered in an individual mini-video, to make it just as easy to navigate as it is to use Word itself. This entry-level course contains useful information on: • How to create a new document, including an introduction to the screen layout, focusing on toolbars and zoom • Opening recent documents and saving documents after editing • Using margins, rulers, and tab stops to good effect • The basics of printing, including how to use page setup • How headers, footers, and page numbers work Why take this course? From experts to amateurs, if you work in an office, you’re likely to have to use Word at some point, and this course will help you use it to great advantage. Please note that most modern versions of the Microsoft Word application use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft Word. 10 mins | SCORM | Practice Files |
19.00 |
05/19/2023 |
08/08/2023 |
179 |
 |
Introduction to Word - Formatting Text (Part 1)(ITS12) |
Word is a tool that we’ve likely all had to use at some point in our working lives. You might assume it’s easy enough to use Word, and you’re right: its neat design makes it simple to navigate. But Word has much more to it than simply being a place to type up documents. There are many features that will make your life easier, too, and these bite-sized courses have been developed to explain them to you. Each subject is covered in an individual mini-video, to make it just as easy to navigate as it is to use Word itself. This entry-level course contains useful information on: • Formatting text, including using bold, underline, italics, and colors • How to use format marks and use the format painter • Autocorrect, dictionaries, and language tools • Using the Find and Replace functions Why take this course? From experts to amateurs, if you work in an office, you’re likely to have to use Word at some point, and this course will help you use it to great advantage. Please note that most modern versions of Microsoft Word use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft Word. 10 mins | SCORM | Practice Files |
19.00 |
05/19/2023 |
08/08/2023 |
179 |
 |
Introduction to Word - Formatting Text (Part 2)(ITS13) |
Word is a tool that we’ve likely all had to use at some point in our working lives. You might assume it’s easy enough to use a word processing program, and you’re right: its neat design makes it simple to navigate. But Word has much more to it than simply being a place to type up documents. There are many features that will make your life easier, too, and these bite-sized courses have been developed to explain them to you. Each subject is covered in an individual mini-video, to make it just as easy to navigate as it is to use Word itself. This entry-level course contains useful information on: • Using cut, copy, and paste • How to use indents and bullet lists correctly • Synonyms, thesaurus, languages, and keyboard layouts • The right way to use line spacing and the undo and redo functions Why take this course? From experts to amateurs, if you work in an office, you’re likely to have to use Word at some point, and this course will help you use it to great advantage. Please note that most modern versions of Microsoft Word use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft Word. 10 mins | SCORM | Practice Files |
19.00 |
05/19/2023 |
08/08/2023 |
179 |
 |
Introduction to Word - Inserting Objects(ITS14) |
Word is a tool that we’ve likely all had to use at some point in our working lives. You might assume it’s easy enough to use a word processing program, and you’re right: Its neat design makes it simple to navigate. But Word has much more to it than simply being a place to type up documents. There are many features that will make your life easier, too, and these bite-sized courses have been developed to explain them to you. Each subject is covered in an individual mini-video, to make it just as easy to navigate as it is to use Word itself. This entry-level course contains useful information on: • How to insert objects into Word documents • Inserting tables, links, and columns • How to use page breaks • Explaining and using borders and shading within Word Why take this course? From experts to amateurs, if you work in an office, you’re likely to have to use Word at some point, and this course will help you use it to great advantage. Please note that most modern versions of Microsoft Word use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft Word. 30 mins | SCORM | Practice Files |
19.00 |
05/19/2023 |
08/08/2023 |
179 |
 |
Introduction to Word - Page Layouts, Review & Comment(ITS15) |
Word is a tool that we’ve likely all had to use at some point in our working lives. You might assume it’s easy enough to use a word processing program, and you’re right: Its neat design makes it simple to navigate. But Word has much more to it than simply being a place to type up documents. There are many features that will make your life easier, too, and these bite-sized courses have been developed to explain them to you. Each subject is covered in an individual mini-video, to make it just as easy to navigate as it is to use Word itself. This entry-level course contains useful information on: • Explaining page layouts • Master pages and table of contents • Using template documents • How to review content and use document tracking Why take this course? From experts to amateurs, if you work in an office, you’re likely to have to use Word at some point, and this course will help you use it to great advantage. Please note that most modern versions of the Microsoft Word application use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft Word. 10 mins | SCORM | Practice Files |
19.00 |
05/19/2023 |
08/08/2023 |
179 |
 |
Karma Originals(GHEKARMAORIGINALS) |
Karma Originals represents and showcases the best farms and production goods in all of Oregon. We are not here solely to provide you with great cannabis products, but a transparency line to the top farms in the state. We believe that there is a responsibility that comes with being able to enjoy this amazing plant. The quality of our product stems from the ground up; starting with our high company standards, branching to the knowledge of our passionate staff and finishing with our exceptional customer service. Grab the course, watch the video, and take the quiz to learn more and get certified in this product! |
0.00 |
06/11/2021 |
04/19/2023 |
84 |
 |
Keeping Prospects Engaged(SE008) |
Goldfish are said to have an attention span of just 9 seconds. So when you put a treasure chest in their tank, they are grateful almost 7 times a minute. Since the emergence of social media, however, research has found that we humans have an attention span of just 8 seconds! There is just so much information to consume that people often can’t focus for extended periods of time. For those in sales and marketing, this can be an issue. Because if you can’t keep your prospects engaged, then they probably won’t stay prospects for long. To keep them focused on your products, you need to make sure your company becomes encoded in their minds. This course will show you how. By the end of this course, you’ll be able to: • Understand how and why you should engage • Identify ‘calls to action’ and how to employ them • Keep prospects invested • Personalize your content Who should take this course? Getting prospects to engage is key to making a sale. If they’re not engaged, they’re unlikely to buy. If you work in sales, marketing or are a brand manager, this course will be useful to you. It will help you identify how and why you should engage with prospects, as well as offer useful tips on how to personalize your content to help keep prospects invested in your company. 15 mins | SCORM | Workbook |
9.00 |
06/30/2020 |
05/17/2021 |
41 |
 |
Keeping Your Mobile Safe(FreeCS004) |
Who could have predicted that the sum total of all knowledge in the world would be accessible through a tiny device that we all keep in our pockets? Even fewer could’ve predicted that we only seem to use it to watch cute kitty videos. Totally worth it. Your cellphone is so much more than just a way to stay connected. Your contacts, diary dates, and business notes are inside. Not to mention medical records, fastest run times, pictures of everyone and everything you’ve ever met! You’ve simply got to keep it safe. By the end of this course, you’ll be able to: • Understand why keeping your phone safe is so important • Identify the potential consequences of losing your work mobile • Use practical methods to minimize the risk of theft, loss, and damage Why take this course? Whether it’s a personal or work mobile, lose it, and you’ve lost a lot of data. Some of this data may be clawed back, depending on how carefully you’ve been managing it. But if personal or confidential information falls into the wrong hands, that could cause trouble. This course is designed to help make sure that your cellphone is in safe hands. 10 mins | SCORM | Workbook |
9.00 |
10/11/2022 |
08/09/2023 |
96 |
|
Keeping Your Mobile Safe(CS004) |
Who could have predicted that the sum total of all knowledge in the world would be accessible through a tiny device that we all keep in our pockets? Even fewer could’ve predicted that we only seem to use it to watch cute kitty videos. Totally worth it. Your cellphone is so much more than just a way to stay connected. Your contacts, diary dates, and business notes are inside. Not to mention medical records, fastest run times, pictures of everyone and everything you’ve ever met! You’ve simply got to keep it safe. By the end of this course, you’ll be able to: • Understand why keeping your phone safe is so important • Identify the potential consequences of losing your work mobile • Use practical methods to minimize the risk of theft, loss, and damage Why take this course? Whether it’s a personal or work mobile, lose it, and you’ve lost a lot of data. Some of this data may be clawed back, depending on how carefully you’ve been managing it. But if personal or confidential information falls into the wrong hands, that could cause trouble. This course is designed to help make sure that your cellphone is in safe hands. 10 mins | SCORM | Workbook |
9.00 |
06/30/2020 |
08/09/2023 |
37 |
 |
Know Your Customers(ME003) |
Sometimes, characters surrounded in mystery and the unknown can be really entertaining – horror movies use dark and shadowy presences to scare us out of our minds! Characters like these are intriguing, and trying to figure out what makes them tick is pretty exciting. In business, not knowing your customers can make your life as scary as any horror movie. If you don’t know enough about them, especially what they want, it can have a drastically negative effect on your sales. Investing time in getting to know your customers is a crucial part of running a successful business. By the end of this course, you’ll be able to: • Understand what it means to ‘know your customers’ • Identify how you can get to know them • Apply customer knowledge techniques to boost your sales Why take this course? If you run a business or deal with customers in any way and want to ensure a successful sale or keep them coming back for more, you need to offer the service or product that best suits them. This course will show you how analyzing a range of factors and habits helps ensure you get your products and your delivery just right. Get ready to hop into your customers’ shoes. 10 mins | SCORM | Workbook |
19.00 |
06/30/2020 |
08/07/2023 |
40 |
 |
Knowing when you're wrong(LRM09) |
We’ve all known a person who thinks they’re always right. Usually, they’re the most annoying person in the room. It can take a lot of courage to admit when you’re wrong. But to even get to that stage, you need to be able to recognize that you’re wrong in the first place. It's vitally important that leaders know when they’re wrong. Imagining that you’re right, even when you’re not, will only lead to problems and can spell disaster for a business. Knowing when you’re wrong will help you to build stronger relationships and allow you to correct mistakes before they become major issues. By the end of this course, you’ll be able to: • Identify ways to be sure you’re wrong • Recognize the benefits of knowing when you’re wrong • Describe how to turn being wrong into a positive outcome Why take this course? As a leader you need to get things right, but as a human being you’ll sometimes get things wrong. This course will help you to know when you’re wrong, understand the benefits of recognizing that, and still be successful as a leader even when you don’t always get things right. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/22/2020 |
08/09/2023 |
62 |
 |
KYC - Know Your Customer(FC002) |
We’ve all seen heists in the movies and on TV. A car full of bad guys show up at a bank, break in, then drive away with bags full of swag. But with the expanding global economy and a new reliance on internet transactions, it’s getting harder and harder to know who the bad guys are. KYC, or Know Your Customer, standards exist to protect financial institutions and consumers from money laundering, terrorist financing, corruption, and fraud. Thorough KYC processes are essential for compliance and risk management in financial organizations. As the global economy grows, there are huge benefits to KYC systems, but also challenges. This course will give you a good overview. By the end of this course, you’ll be able to: • Recognize the benefits of KYC • Identify the challenges of KYC and cryptocurrency • Demonstrate compliance through the KYC 3-step framework Why take this course? Everyone working in financial organizations needs to know who their customers are. KYC standards help prevent identity theft, money laundering, financial fraud, terrorism, and other financial crimes. With effective KYC processes, you can protect yourself, your customers, and your firm. In this course, you’ll learn about the benefits and challenges of KYC. You’ll also learn about compliance through the KYC 3-step framework. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/11/2022 |
08/07/2023 |
155 |
 |
Lady Jays Brand Training(GHELADYJAYS) |
Lady Jays is a pack of 10 half gram joints designed to appeal to women and reduce the amount of plastic created by the cannabis industry. Single joints are often sold in plastic tubes, and don't hold enough cannabis to meet growing consumer demand. Lady Jays is the first cannabis line by Ladies of Paradise, a Portland-based, female run creative team specializing in the cannabis industry. With LOP having a resume working in farms, dispensaries and distribution, they have a tough grip on the market and have created the ideal, affordable joint pack made for you to slay your day. Each pack of Lady Jays is single-sourced, hand-picked and quality approved by Ladies of Paradise - A percentage of every box sale is donated to non-profits chosen by Ladies of Paradise. In total, Ladies of Paradise has raised over $25,000 for organizations like the Last Prisoner Project, ACLU, Planned Parenthood, and Don’t Shoot PDX. Currently they are working with Million Elephants, Willowbilly, Summary, and Circle D Farms. |
0.00 |
11/19/2021 |
02/02/2023 |
84 |
 |
Leading by Example(LT006) |
“If they can do it, I can do it.” When you lead by example, you make it easy for others to follow you. You might be the type of person who jumps in with both feet, or perhaps you prefer to sit back and only ever take calculated risks. Whatever you do and however you do it – when leading, people are influenced by your actions and behavior. For leaders, setting a “good” example for your workforce is key to gaining trust and boosting the productivity of your business. By the end of this course, you’ll be able to: • Understand what “leading by example” really means • Identify the benefits of leading by example for businesses • Set good examples to your workforce Why take this course? Like it or not, you’re always leading by example. And that might have a negative or positive impact on your business. You should be clear on what you aim to achieve, and reflect that clarity of vision in your own words and actions. This course will help both new and experienced leaders to match goals with actions and behaviors in order to actively lead by example. 10 mins | SCORM | Takeaway Tasks |
19.00 |
07/16/2020 |
08/07/2023 |
48 |
 |
Leading Remote Teams(LT009) |
Do you know the magic trick where you guess which of 3 cups a ball is hidden under? Although an easy game to follow, many people become confused and end up guessing wrong. Because we rely so much on being able to see the thing we’re focusing on, when it’s out of sight we believe we lose control of it. With practice, we can learn to follow the cups carefully and keep track of the ball. It’s the same for leading a remote team. A remote team is a team of employees that work in separate places. And although you may not be able to physically see them, there are ways to regulate their workload and keep communication clear. You just need to know how to do it! By the end of this course, you’ll be able to: • Learn to trust “out of sight” working • Understand how to empower, trust, and avoid micromanaging your team • Build effective communication across your team • Select the best technology for your remote team Why take this course? If you’re a manager, leading a remote team means you can’t always see what everyone’s doing. But you can implement reliable systems to inspire your workers and keep them organized. This course will help you learn how to manage everyone’s workload and keep things running smoothly. 15 mins | SCORM | Takeaway Tasks |
19.00 |
07/16/2020 |
08/07/2023 |
48 |
 |
Leading with Commitment(LRM04) |
Many managers take it as read that an employee should be loyal and committed right from onboarding. After all, you’re doing them a favor by employing them, right? WRONG! This kind of attitude is simply not realistic when it comes to modern talent. People understand their worth, and if you want to bring the best out in them, you need to show commitment yourself. Being a committed leader and having committed employees go hand in hand. You need to believe in the company’s direction and purpose and communicate that effectively. That means paying attention to the individuals in your team, understanding their unique abilities, and ensuring their personalities align with yours and the business’s values. By the end of this course, you’ll be able to: • Explain the importance of leadership commitment • Identify ways to increase commitment in your team • Demonstrate leadership behaviors to inspire employee commitment Why take this course? If you’re the type of leader who wants to inspire a culture of commitment in your team, then this course is full of useful tips to get you started. If your team members are committed, you’ll see positive benefits such as higher-quality work, reduced turnover, and increased morale. Commit to taking this course and get started. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/22/2020 |
08/09/2023 |
62 |
 |
Leading with Empathy(LRM08) |
Sometimes, there’s nothing more frustrating than not being able to get your point across. Y’know, when the person you’re talking to just can’t understand what you’re trying to say or understand how you’re feeling? It could be because they can’t empathize. As a leader, you’ll need to empathize to be successful. But you might ask, “Why, if it’s all about somebody else?” Empathy will help you understand another person’s needs and feelings, and see the world through their eyes. Once you do, you’ll stand a far better chance of building strong, trusting relationships. By the end of this course, you’ll be able to: • Understand empathy • Recognize the benefits of empathy • Successfully use empathy Why take this course? Empathizing is something we can all learn to do, and it’s an essential skill for leaders. Empathy will help you better understand and support your employees, get to the root cause of problems, and predict the effect of your future actions. In this course, you’ll find out what empathy is all about, see how it can benefit you and your business, and find out how to use it successfully to build better working relationships. 15 mins | SCORM | Takeaway Tasks |
19.00 |
10/22/2020 |
08/09/2023 |
62 |
 |
Leaflink CRM() |
This brief course provides an overview of how Nova Paths uses Leaflink CRM to organize customers into Service Zones and to assign customers a Status. |
0.00 |
06/13/2022 |
06/26/2022 |
124 |
 |
LeafLink Customer Service for Drivers() |
As a driver representing LeafLink, customer service must be your top priority. This short course contains general guidelines for customer communication and some tips on how to exceed expectations with customer service. This course provides tips for keeping your workday smooth and stress-free with ideas for preventing conflicts and resolving problems. |
65.00 |
03/28/2023 |
03/29/2023 |
172 |
 |
LeafLink Driver and Hopper SOPs for Michigan() |
Welcome to LeafLink’s course outlining our standard operating procedures for all partner drivers in the state of Michigan. You’ll view a series of instructional videos on different topics, and take a short quiz to verify you understand the steps you’re required to take in each situation. Click into the first module when you’re ready to start the course! |
65.00 |
11/03/2022 |
03/29/2023 |
173 |
 |
Leaflink Training() |
Leaflink Training Videos for Pharmer's Market Sales Team |
0.00 |
10/07/2021 |
10/07/2021 |
124 |
 |
Learning and Employee Engagement(LNE07) |
Ever seen a die-hard comic book fan at a convention? They’re usually dripping with merch, costumes made to precision, eyes wide with excitement at the thought of meeting their favorite character. Their commitment, passion, and loyalty is 2nd to none. Making them so engaged that nothing could tear them away. If only there were a way to inject that kind of enthusiasm into our workplace. (Ok… the wacky costumes wouldn’t fly with HR, but imagine having that level of dedication and passion every single day.) In business, employee engagement is the emotional commitment employees have to the organization and its goals. As a leader, it’s your job to create an environment that lights a fire in their belly. Employee engagement is one of the core pillars of a thriving workplace and is proven to decrease staff turnover, increase productivity, and even drive customer satisfaction. By the end of this course, you’ll be able to: • Identify what a learning environment is and how to prioritize it • Recognize how learning and development can be used to increase employee engagement • Demonstrate best practices for creating an engaged team Why take this course? This course is for leaders of all levels who want to achieve a strong learning and engagement environment. Employees who are engaged go above and beyond to provide better experiences to clients and co-workers. In turn, this can benefit your organization's reputation and profitability, too. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/22/2020 |
08/07/2023 |
39 |
 |
Learning Culture in the Workplace(LNE06) |
Culture. It’s the heart and soul of any successful workforce. But a true “learning culture” isn’t just a buzzword modern companies should throw around to sound good. It’s also not as easy as jazzing up your office décor with a ping pong table, and hoping it motivates your employees from there on in. Nope, it’s much more than that. A workplace learning culture means an organization that provides many different opportunities to learn, innovate, and grow. It’s a continual process. Constant learning is the key to a company that thrives because it elevates individuals – as employees and as people. It opens opportunities for them, and their company, to transform continuously for the better. By the end of this course, you’ll be able to: • Recognize what a learning culture in the workplace is • Identify strategies for building a strong culture of learning • Implement tips to create the right type of learning culture for your team Why take this course? No matter what your industry, there’s no doubt that your employees, your organization, and, ultimately, your bottom line would benefit from a culture in which employees are constantly learning new things, seeking out new opportunities, and developing new skills. Continuous learning not only makes employees knowledgeable about their role, but also teaches them how to enrich their time at work and truly thrive. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/22/2020 |
08/07/2023 |
39 |
 |
Learning ROI(LNE05) |
If you’re a manager or in charge of training, you’ve probably come across ‘revolutionary new training packages that will ensure your workforce has all the skills to keep up with a growing market, blah, blah, blah’. Some of it might look pretty good, but it could cost your business both financially and in physical hours spent with staff stuck in training, away from their jobs. Hindsight is a wonderful thing. And it can be easy to calculate the value of training after it’s happened. But, how do you figure out whether training is worth pursuing? There is a way of assessing its value before starting too - learning return on investment. By the end of this course, you’ll be able to: • Understand what learning ROI is, and why it’s important • Choose training based on value rather than cost • Calculate learning ROI Why take this course? If you’re a manager or person in charge of training and want to ensure that any training you undertake is financially viable, this course is for you. It will teach you about learning ROI, discuss its benefits, show you a simple method for calculation, and explain why measuring learning ROI is so important to your business. 10 mins | SCORM | Takeaway Tasks |
0.00 |
06/30/2020 |
06/15/2022 |
96 |
 |
Learning through Self-Correction(AL004) |
Adaptive leaders encourage experimentation, reflection, and self-correction. Even if an experiment fails, something valuable can be learned from it. That’s why it’s important for everyone to have the opportunity to reflect on an experiment’s failure or success. Reflection may lead to the realization that a correction is needed. You may not only need to correct a course of action – you may also need to self-correct. The most effective adaptive leaders are always in a state of self-reflection. They run experiments to see what works. You’ll need to continually assess what’s happening in your organization so you can take corrective midcourse action if necessary. While focused on a course of action, you may fall into common traps if you don’t understand yourself well enough to self-correct. By the end of this course, you’ll be able to: • Recognize the need for reflection, self-correction, and experimentation • Explain the benefits of understanding yourself and avoiding traps • Apply techniques for running experiments so you can self-correct effectively Why take this course? If you have a leadership or human resources role, this course is ideal for you. You’ll learn why adaptive leaders need to practice reflection, self-correction, and experimentation. You’ll also learn about the advantages of having a greater understanding of yourself, and techniques to run experiments. 15 mins | SCORM | Development Plan |
0.00 |
10/06/2022 |
10/06/2022 |
96 |
 |
LGBTQ+ Awareness and Inclusion(DI005) |
Referring to both sexual orientation and gender identity, LGBTQQIP2SAA covers people who identify as lesbian, gay, bisexual, transgender, questioning, queer, intersex, pansexual, two-spirit (2S), androgynous and asexual. There are many other terms and it is commonly shortened to LGBTQ+. Unfortunately, this community can face discrimination by simply expressing their true gender identities and/or sexual orientation. Such hostility might take the form of bullying, harassment, and physical violence. Identifying as LGBTQ+ can even be life-threatening. In the workplace, LGBTQ+ employees are also subjected to discrimination. This ranges from “banter” or jokes about their identity to outright intimidation and aggression. Thankfully, there are many ways you can support LGBTQ+ colleagues and improve inclusion. By the end of this course, you’ll be able to: • Explain how exclusion affects people who identify as LGBTQ+ • Identify the positive impacts of LGBTQ+ inclusion in the workplace • Describe ways to support your LGBTQ+ colleagues Why take this course? LGBTQ+ awareness and inclusion leads to greater job satisfaction and feelings of belonging for everyone. Suitable for all individuals, especially business leaders, this course will show you how crucial it is to be aware of and include all LGBTQ+ individuals. 10 mins | SCORM | Workbook |
19.00 |
04/21/2021 |
08/07/2023 |
96 |
 |
LinkedIn - Using your Best Profile to Promote your Business(OSP03) |
You’re probably familiar with LinkedIn at an individual level - it’s by far the most popular platform for professional networking and job-hunting. It doesn’t stop there, though! More and more businesses are using LinkedIn to network, market, and stay ahead in their industries. LinkedIn offers a wealth of features to promote your business, and keeps adding more. Using LinkedIn for business builds your company’s digital presence, and connects you with potential partners, clients, and customers. This course will give you the tools you need to develop your LinkedIn strategy and build the best company profile, whatever the size of your business. By the end of this course, you’ll be able to: • Create a high-quality LinkedIn company page • Use LinkedIn’s specialized features to boost your company’s profile • Build meaningful business relationships through high-value posts and featured content Why take this course? This course is aimed at businesses of all sizes. It will be particularly useful to you if your role involves digital marketing and strategy. You’ll learn about LinkedIn’s powerful tools for business and some great strategies to maximize the impact of your company profile. 5 mins | SCORM | Takeaway Tasks, Development Plan |
19.00 |
10/11/2022 |
08/07/2023 |
96 |
 |
Lissa's Fresh Baked Cookie Bites() |
Lissa's Tasty Treats now features their new Fresh Baked Cookie Bites product! Get trained up on what makes these homemade-style treats something that will bring your customers back again and again. Oregon Budtenders! Take our course, get certified and receive a Lissa's Certified pin. We'll email you the details for receiving your pin within a few days of your completion. |
0.00 |
02/12/2020 |
03/29/2023 |
87 |
 |
Maintaining Composure(CSA05) |
Dealing with people can sometimes be stressful, especially in customer service. Your customer could be frustrated, angry, or even upset. And sometimes, when they need to complain, it’s going to be you they’ll complain to. When you’re faced with situations like these, staying calm isn’t always easy. If you can maintain your composure when you’re dealing with customers, it’ll bring a whole range of benefits. Stay calm in the face of a storm, and you’ll diffuse a situation. Keep your calm when your customers are losing theirs, and you’ll solve their problem. After all, if you don’t, you could lose more than your temper! By the end of this course, you’ll be able to: • Identify ways to detach yourself but remain empathetic • Utilize techniques to diffuse difficult situations calmly • Develop ways to control your stress levels Why take this course? If you work in customer service, then you’ll need to maintain your composure. This course will help you do just that. You’ll learn how to deal with the most challenging situations and remain calm, control your interactions with customers, and keep your stress levels manageable. 10 mins | SCORM | Workbook |
0.00 |
10/22/2020 |
06/15/2022 |
96 |
 |
Maintaining Customer Service Across Channels(CSE01) |
“Should we be focusing on customer service or customer experience?” That might sound like a trick question, but customer service and customer experience are two very different parts of the same puzzle. Understanding how the two terms interlink will have a huge impact on your ability to improve your relationship with clients and customers. This course clarifies the difference between customer service and customer experience once and for all. Then, it goes on to show how not all customers will enjoy the same type of interaction. So, for truly top-notch customer experience, it’s important to learn to adapt to the customer’s preferences. By the end of this course, you’ll be able to: • Understand what people expect from good customer experience • Identify the differences between CS and CE • Understand what multiple channels are, and how service should flow between them • Maintain context across channels • Find the balance between online and human interaction Why take this course? Understanding how to create an effective customer experience is essential. Whether you have a product, a service, or simply want to become better at communicating. This course will benefit any team that communicates with customers through more than one channel, be it social media, email, telephone or face-to-face, or those wanting a more comprehensive understanding of the breakdown of the customer journey. 15 mins | SCORM | Workbook |
19.00 |
06/30/2020 |
08/07/2023 |
96 |
 |
Making Deals(LT008) |
The ability to spot and make deals is a key ingredient in a successful business. Companies thrive when leaders use initiative to counter any setbacks. Good leaders are always on the lookout for arrangements with other businesses, or seeking opportunities to negotiate with clients, to maximize profit and negotiate the best situation for their team. They keep an eye on internal affairs too, in order to resolve conflicts by negotiating well with staff. But making good deals isn’t just about banking a check or resolving arguments – it’s about forming relationships with those in the business, and contacts outside the business, to continue making better deals. By the end of this course, you’ll be able to: • Use techniques to improve your negotiation skills • Consider future benefits, not just current deals • Build relationships with those you do business with • Be transparent with your team to help each other Why take this course? Whether you’re leading a small team or you’re the CEO of the next big gaming company, being able to negotiate deals will help improve business plans, make more money, or further the status of the business. This course will show you how to make deals well, build relationships, and stay transparent to your team, showing them how and why you’re making these deals, to help them learn from your example. 10 mins | SCORM | Takeaway Tasks |
19.00 |
07/16/2020 |
08/07/2023 |
48 |
 |
Making Decisions(LE008) |
Everybody has that one friend who’s terrible at making decisions about anything – what to eat for lunch, which movie to watch, what outfit to wear – the list is endless. It can be pretty infuriating, right? While these examples of indecisiveness might make you mad, they probably won’t have a huge effect on your day. But what about important decisions? In the workplace, decision-making skills are vital. Whether it’s choosing the correct person to hire, the best way to undertake a task or project, or how to resolve a conflict or situation, the outcomes of your decisions will affect the success of your business. By the end of this course, you’ll be able to: • Understand why decision making is so important • Tackle uncertainty • Make better decisions Why take this course? Decision making is a crucial leadership skill, as being able to give your team a clear direction boosts trust and productivity. If you’re new to leadership or find decision making tough, this course will teach you how to stop avoiding uncertainty and make better decisions with confidence, so you can lead a team successfully and build better relationships. 10 mins | SCORM | Takeaway Tasks |
19.00 |
06/30/2020 |
08/07/2023 |
38 |
 |
Manager vs. Coach vs. Mentor(PM008) |
The terms manager, coach, and mentor are often used interchangeably. But as you probably know all too well, managers tend to be really busy. Developing team members is important for organizations, but it’s just one of many responsibilities that managers hold. Luckily coaches and mentors can also help to develop employees in distinctly different ways. Developing existing employees is crucial. It leads to increased performance and improves the likelihood of retaining talented individuals by preparing them for progression. Understanding the difference between managing, coaching, and mentoring employees will help you to ensure they get the development they need and deserve. By the end of this course, you’ll be able to: • Recognize the difference between managing, coaching, and mentoring employees • Explain how a “connector” style of management can help to put team members in touch with suitable coaches and mentors • Choose when management, coaching, or mentorship are the most appropriate for employees Why take this course? Managers and business leaders can benefit from understanding the difference between managing, coaching, and mentoring employees. Ensuring the right support is offered to employees will benefit them, their team, and the organization as a whole. This course will help you see the benefits and distinct expertise that the roles of manager, mentor, and coach have to offer. 15 mins | SCORM | Development Plan |
19.00 |
10/11/2022 |
08/07/2023 |
157 |
 |
Managers vs. Leaders(LT001) |
So, you’re a manager, right? Great! It’s tough getting there, and your experience and hard work have paid off! But are you a leader? Many people say they’re the same thing. Although they do come hand in hand, to really be a leader you need to level up on skills. The main difference between leaders and managers is leaders have vision. They’re constantly driving towards the bigger picture, while managers maintain the status quo, often focusing on organizing others’ ideas to reach set goals. You might have great management skills like coordinating teams, delegating tasks, and monitoring progress, but what if the safety net of working from someone else’s vision is removed? To be a successful leader, you need to think like one. By the end of this course, you’ll be able to: • Compare management and leadership • Identify leadership styles • Develop your leadership skills Why take this course? By developing your leadership skills, you’ll improve your confidence and creativity, and inspire your team to do the same. Becoming a leader gives you the ability to truly lead your team to a goal, boosting morale and the performance of your business. This course will benefit those new to leadership by giving useful advice to help start the journey towards being an inspirational leader. 10 mins | SCORM | Takeaway Tasks |
19.00 |
07/16/2020 |
08/07/2023 |
48 |
 |
Managing Change(LT010) |
Remember Heinz green ketchup? It looked, smelled, tasted, and acted exactly like original ketchup. The only difference in the sauce was the color. If you closed your eyes and tasted it, you wouldn’t have any idea it was different. But this random color change caused so much controversy that nobody wanted it. Humans aren’t great at handling change, especially if it’s random, or has no benefit or explanation. But in every profession, sometimes change is necessary to improve or streamline the business. Being able to manage, and present change, so it comes across as a positive part of progress, is essential for keeping your business moving. By the end of this course, you’ll be able to: • Understand change management and its benefits • Effectively explain the need for change • Use techniques to make change manageable for your team Why take this course? Presenting change in the right way will eliminate fear in workers and encourage them to embrace the change in order to make progress for the company. If you are leading a team, it’s essential to make the process of change easier for those involved. This course will help you understand how to talk to your team about change and the techniques used to make stakeholders more confident in your decisions. 10 mins | SCORM | Takeaway Tasks |
19.00 |
07/16/2020 |
08/07/2023 |
48 |
 |
Managing Customer Expectations(CSE08) |
Imagine if trains were to arrive ‘when they can’. Or people turned up at weddings on a different date than the one on the invitation. Or use-by dates on food weren’t accurate. The world would be in chaos. The most successful companies know how to manage expectations the best they can. Others decide to be vague with dates to avoid false hope. But that brings disorganization. And with disorganization come disgruntled customers and a tarnished name. This course will teach you how to manage expectations to ensure a seamless and satisfying customer experience. By the end of this course, you’ll be able to: • Set achievable goals • Offer promises about deliverables • Align customer and business goals Why take this course? Managing customer expectations is a small but powerful skill for teams working in any part of the customer experience. When a company is able to make promises (and keep them) it demonstrates confidence in its ability. But, more importantly, it builds a smooth and frustration-free journey for the customer. This is essential training. 15 mins | SCORM | Workbook |
19.00 |
06/30/2020 |
08/07/2023 |
96 |
 |
Managing Remote Customer Service Teams(CSM04) |
It’s likely the organization you work for has already realized the benefits of remote customer service teams. Remote working can save money for employees and companies. And employee well-being and stress levels can also be improved. But what are the unique challenges, as well as the benefits, that you’ll encounter when managing such a team? You may find communicating effectively with your remote teams and overcoming obstacles like employee isolation challenging. But there are many digital solutions designed to help you address these and other potential problems. So, it’s important to understand how they can support you as you oversee remote teams. By the end of this course, you’ll be able to: •Recognize the challenges faced by remote customer service employees and managers •Describe how to overcome those challenges •Implement techniques to support the management of remote customer service teams Why take this course? Empowering teams to provide great customer service leads to happy employees and customers. This course will help managers overseeing remote teams to make that possible. And it will help anyone to understand the tools and techniques that can be used to effectively manage remote teams. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/20/2021 |
08/07/2023 |
125 |
 |
Managing your own Decisions(RU003) |
Life is full of little uncertainties. It can be hard to predict and full of twists and turns. The stakes can feel pretty high sometimes, and often they really are. But that’s what makes life so exciting, right? Well, sometimes. When it comes to making decisions that affect your own life, you might find committing to uncertain outcomes difficult. Still, you need to take some risks if you want to accomplish new and exciting things. When you learn to make confident decisions despite uncertain outcomes, you start moving toward where you want to be in life, instead of where it feels safest. This course will show you how. By the end of this course, you’ll be able to: • Accept uncertainty and take risks anyway • Distinguish between risky and rash decisions • Make rational, positive decisions despite the fear of short-term failure Why take this course? This course is for anyone interested in making decisions more confidently in their personal and professional lives. You’ll learn how to make decisions despite uncertainty and risk and see the benefits this approach brings. 10 mins | SCORM | Development Plan |
0.00 |
10/11/2022 |
03/09/2023 |
96 |
 |
Managing Your Pipeline(SE003) |
You’ve got a great product. You’ve done your research and identified your customers. Maybe you’ve even had some initial contact or meetings with them. Great work so far. So what comes next? Time to put your feet up and let the sales roll in? Not quite. Even the best products don’t sell themselves, despite what you may have been told. With so many potential deals in the pipeline, it’s going to take some effort to manage them all. Working through that pipeline can be a tricky process. It can make or break a business. If you fail to deliver, consider the impact on your reputation (or worse, your wallet) further down the pipeline with your customers. But it doesn’t need to be hard work. By the end of this course, you’ll be able to: • Follow up on your best leads and drop the dead ones • Assess the needs of your customer • Monitor pipeline metrics • Manage time effectively • Prioritize your prospects • Meet critical targets • Deal with and use CRMs Why take this course? To get ahead in the tough world of sales, you need to have the edge. When you’ve got your pipeline in order, you’ll find the rest comes much more easily. This course is designed to reduce the friction inside that pipeline and give you some useful advice on how to make the sales process smoother for everyone involved. Anyone in sales or marketing will find this course useful. 15 mins | SCORM | Workbook |
9.00 |
06/30/2020 |
05/17/2021 |
41 |
 |
Marijuana Software - Point of Sale for Budtenders(AA1) |
Grow Your Business With Marijuana Software - A Seed-to-Sale Solution to Automate Your Cannabis Business. This short course will teach you everything you need to know about using Marijuana Software at the point of sale in your dispensary. Take this free course and get certified! |
0.00 |
03/29/2023 |
04/13/2023 |
150 |
|
Marijuana Software for Product Managers(AA2) |
Grow Your Business With Marijuana Software - A Seed-to-Sale Solution to Automate Your Cannabis Business. This short course will teach you everything you need to know about using Marijuana Software to manage your products. Take this free course and get certified! |
0.00 |
04/04/2023 |
04/13/2023 |
150 |
 |
Meeting Deadlines(WET02) |
From delivering work projects on time, to following our favorite soccer teams’ all-important transfer window – deadlines exist in all aspects of our busy lives. When it comes to businesses, establishing deadlines can help companies and individuals clearly map out goals. An ability to stick to them builds a strong reputation for being dedicated, focused, and reliable. Regardless of your role, by meeting deadlines regularly you’ll demonstrate a professional attitude toward the way you run your business and view your customers as a whole. By the end of this course, you’ll be able to: • Recognize the importance of deadlines in the workplace • Identify ways to set realistic deadlines • Demonstrate methods for motivating your team to achieve deadlines Why take this course? Love them or loathe them, deadlines will always exist, and they play an important role in establishing our work ethic and productivity. This course is for any professional looking to brush up on their skills when it comes to creating and maintaining deadlines in the workplace. Following these actionable steps will bring you 1 step closer to achieving your professional goals. 10 mins | SCORM | Takeaway Tasks |
19.00 |
01/27/2021 |
08/07/2023 |
103 |
 |
Mellow Vibes Edibles Brand Training(GHEMELLVIBEEDIBLES) |
Founded in 2017 in the beautiful Pacific Northwest, Mellow Vibes is a family owned and operated brand in the state of Oregon. With a priority on crafting a wide variety of cannabis products, their line includes hard candies, crispy treats, elixirs, jellies, and popcorn. Their strong company ethos and values ensures quality and consistent products, evoking experiences to inspire and connect us all. Check out this course on Mellow Vibes Edibles - Grab the course, watch the video, and take the quiz to learn more and get certified in this product! |
0.00 |
07/08/2021 |
02/02/2023 |
87 |
 |
Mellow Vibes Elixirs Brand Training(GHEMELLVIBESELIXIRS) |
Founded in 2017 in the beautiful Pacific Northwest, Mellow Vibes is a family owned and operated brand in the state of Oregon. With a priority on crafting a wide variety of cannabis products, their line includes hard candies, crispy treats, elixirs, jellies, and popcorn. Their strong company ethos and values ensures quality and consistent products, evoking experiences to inspire and connect us all. Check out this course on Mellow Vibes Elixirs - Grab the course, watch the video, and take the quiz to learn more and get certified in this product! |
0.00 |
07/08/2021 |
02/02/2023 |
88 |
 |
Mellow Vibes: Peaces Brand Training(GHEMELLVIBESPEACES) |
One of the freshest offerings from the Mellow Vibes family, Peaces offer chilled out relief in hard candy form. Available in blue raspberry, cinnamon, watermelon and sour apple, the Peaces aim square at that candy dish nostalgia. Think Jolly Ranchers, but more subtle. The sour apple showcased classic green apple flavor with hints of pear, and anyone who may be turned away at the word ‘sour’ shouldn’t worry – these morsels are only slightly tart. |
0.00 |
12/11/2020 |
02/02/2023 |
87 |
 |
Motivating Others(LT004) |
Ever had a manager who criticizes everything you do, right down to the tiniest detail? Urgh, it’s frustrating. We know that they have the company’s best interests at heart, but that constant attack isn’t exactly motivating. You see, as a leader, one of your key roles is to be a motivator – someone who inspires their team to achieve targets and goals in order to maximize their success and ultimately the success of your business. As a business tool, motivation is often overlooked. This can lead to a disaffected workplace that suffers decreasing productivity and performance. Get it right and you’ll have happy, engaged employees that will always give you extra to help you achieve that success. By the end of this course, you’ll be able to: • Identify motivation types • Understand the benefits of motivation • Motivate your team Why take this course? Keeping your team motivated is the only way to deliver the full potential of your goals. But if you’re new to leadership, knowing how to motivate people can be tough. This course will help develop your motivational skills in order to truly inspire your team and drive results. It will also be helpful for seasoned leaders wanting to refresh their ideas, to continue that push toward a fully motivated workforce. 10 mins | SCORM | Takeaway Tasks |
19.00 |
07/16/2020 |
08/07/2023 |
48 |
 |
Multitasking and Being Organized(WET03) |
We’ve all heard the phrase “time is money” – meaning that in business, time is often our most valuable resource (so, the quicker we can get things done, the better). One way of saving time in our busy workplaces is to remain organized and adopt the technique of multitasking. Organization skills are those related to creating structure and order, boosting productivity, and prioritizing tasks. Multitasking is the ability to do more than 1 task at a time, to enhance efficiency. When performed correctly and combined, these skills will help you carry out more tasks and be more competitive overall. By the end of this course, you’ll be able to: • Explain what is meant by organization and multitasking • Recognize the benefits organizational skills can bring to the workplace • Demonstrate ways to actively improve multitasking skills Why take this course? Organization skills are some of the most important transferable job skills an employee can acquire. This course is for any professional looking to better manage their time and ability to balance multiple tasks. This course will arm you with the knowledge needed to allow your productivity and your business as a whole to thrive. 10 mins | SCORM | Takeaway Tasks |
19.00 |
01/27/2021 |
08/07/2023 |
103 |
 |
Near Misses and Workplace Safety(WH003) |
Have you seen those reality TV shows, where footage from dash cams or cell phones shows people having lucky escapes? Things like a lightning bolt or tornado just missing a house? These near misses are terrifying. But surprisingly, near misses in the workplace happen frequently. And, while they might not be as extreme, they can still cause serious accidents or injury. Because of this, it’s everyone’s job to help keep near misses to a minimum by making sure workplaces are safe. By the end of this course, you’ll be able to: • Define a near miss • Identify how to report near misses • Adopt techniques to create a workplace safety culture Why take this course? No one wants to get hurt at work, so making sure working practices are safe is crucial. This course will help you understand what constitutes a near miss, how near misses need to be reported, and what can be done to avoid them. And by using the advice in this course, you’ll be able to adopt safer ways of working to help keep you, and others, protected. 10 mins | SCORM | Infographic |
19.00 |
07/26/2021 |
08/08/2023 |
141 |
 |
Nova Paths Sales Processes() |
|
0.00 |
06/23/2022 |
06/28/2022 |
124 |
 |
Nugget Candy Co() |
Nugget Candy Co makes solventless handcrafted concentrates in Sumpter Oregon, a 19th-century mining boom town. Nestled in the Elkhorn Mountains we have access to high-quality, clean fresh mountain water. That, combined with ice and amazing Oregon-grown marijuana, creates our full spectrum solventless products. Watch the video, see how Nugget Candy products are made, download the sales sheet, and get certified! We'll also send you a free Nugget Candy Laser Engraved - Wood Keychain! Then, stay tuned for updates and promotions! |
0.00 |
03/06/2023 |
06/09/2023 |
98 |
|
Nugget Candy Co Survey Only() |
Nugget Candy Co makes solventless handcrafted concentrates in Sumpter Oregon, a 19th-century mining boom town. Nestled in the Elkhorn Mountains we have access to high-quality, clean fresh mountain water. That, combined with ice and amazing Oregon-grown marijuana, creates our full spectrum solventless products. Take this survey and earn more SWAG points! You can also take the full Nugget Candy Co course here (https://home.lms.uplvl.net/catalog/info/id:952) and immediately earn some swag. |
0.00 |
06/09/2023 |
06/09/2023 |
180 |
 |
Nurturing Customer Relationships(CSA02) |
Good customer relationships are worth their weight in gold. Without them, sales will be more difficult to close, and your business will start to fail. When customer relationships go bad, things can very quickly become toxic and your business might suffer. To stop this from happening, you need to work on those customer relationships. If they’re good, make sure they stay that way. If they’re not so good, then give them some TLC. Nurturing customer relationships is all about keeping current customers happy and building relationships, so they keep coming back for more. By the end of this course, you’ll be able to: • Understand why good customer relationships are important • Identify what makes a good customer relationship • Develop & nurture excellent customer relationships Why take this course? If you work in customer service, then you’ll need to nurture your customer relationships. This course will help you to figure out what makes a good customer relationship and understand why it’s so important. It’ll also give you tips on how to develop and nurture excellent customer relationships so that your business can continue to grow and thrive. 10 mins | SCORM | Workbook |
19.00 |
10/22/2020 |
08/07/2023 |
96 |
 |
On the Level Cannabis Compliance: What to Expect During an OLCC Inspection(COMPORINSPFREE) |
Welcome to On the Level’s course on what to expect during an OLCC inspection! In this course, you’ll learn the basics about what an OLCC Inspector will do during a compliance inspection. These inspections occur during normal business hours and may be random, or may be initiated by an employee, competitor or customer complaint. As noted in previous modules, while the owner, licensee, and/or manager of the store is directly responsible for compliance, all retail employees need to understand these rules and know when they come into play on the job, as they are responsible to the licensee to maintain compliance while on duty. Click the first module to get started, and thanks for choosing upLVL! |
0.00 |
01/12/2021 |
02/02/2023 |
122 |
 |
On the Level Cannabis Retail Compliance: Checking IDs and Intoxication(COMPORIDSFREE) |
Welcome to On the Level’s Course on Checking IDs and Intoxication! In this course, you’ll learn the basic rules on who can buy marijuana products, which types of IDs are valid and how to determine if a customer is visibly intoxicated. These topics are fundamentally key to working in retail sales, as they determine whether you can sell to a consumer at all! As noted in previous modules, while the owner, licensee, and/or manager of the store is directly responsible for compliance, all retail employees need to understand these rules and know when they come into play on the job, as they are responsible to the licensee to maintain compliance while on duty. Click the first module to get started, and thanks for choosing upLVL! |
0.00 |
12/23/2020 |
02/02/2023 |
121 |
 |
On the Level Cannabis Retail Compliance: Marijuana Retail Product Intake(COMPORINTAKEFREE) |
Welcome to On the Level: Marijuana Retail Product Intake! In this course, you’ll learn the basic rules related to how you may (and may not) intake marjiuana products from your vendors. Proper intake procedures are key to keeping your inventory accurate and your dispensary legally compliant! Click the first module to get started, and thanks for choosing upLVL! |
0.00 |
12/21/2020 |
02/02/2023 |
121 |
 |
On the Level Cannabis Retail Compliance: Retailer and Dispensary Premises(COMPORPREMISESFREE) |
Welcome to On the Level’s Retail and Dispensary Premises Course! You may have already taken our Oregon general licensee course about OLCC rules that apply to premises management for all license types. In this course, you’ll go beyond that to learn the specific physical and operational rules dispensaries and retailers are required to follow. As noted in previous modules, while the owner, licensee, and/or manager of the store is directly responsible for compliance, all retail employees need to understand these rules and know when they come into play on the job, as they are responsible to the licensee to maintain compliance while on duty. Click the first module to get started, and thanks for choosing upLVL! |
0.00 |
12/23/2020 |
02/02/2023 |
121 |
 |
On the Level Cannabis Retail Compliance: Selling Marijuana Products(COMPORSALESFREE) |
Welcome to On the Level’s Course on Selling Marijuana Products! In this course, you’ll learn the basic rules on how these products can be sold and marketed. For example, you may already know that the package cap for edibles is 50mg THC, but did you also know that, per OLCC rules, it’s illegal to do a buy-one-get-one-free deal? While we dive into more detail on later advanced courses, this course will outline what you need to know to be compliant in retail Cannabis sales As noted in previous modules, while the owner, licensee, and/or manager of the store is directly responsible for compliance, all retail employees need to understand these rules and know when they come into play on the job, as they are responsible to the licensee to maintain compliance while on duty. Click the first module to get started, and thanks for choosing upLVL! |
0.00 |
12/23/2020 |
02/02/2023 |
121 |
 |
On the Level Cannabis Retail Compliance: Top Ten Rules for Retail Cannabis(COMPOR10FREE) |
upLVL's "On the Level" course curriculum is a product of decades of experience in online education technology combined with the regulatory expertise of Andy Shelley, a former Marijuana inspector with the Oregon Liquor Control Commission. The State of Oregon requires periodic training for Oregon Cannabis Licensees and their workers - these courses will help satisfy those ongoing training requirements, and upLVL can show compliance via content certification and management level reporting. Andy’s extensive knowledge of the ins and outs of marijuana law are passed on to you in this series of courses, which begin with basic retail compliance rules and move onto intermediate and advanced coursework for all facets of the cannabis industry. Start from the beginning with this course - the top ten things every Oregon Cannabis Retail Licensee and Worker should know. Watch and read the material and take the assessment to pass the course! |
0.00 |
12/23/2020 |
02/02/2023 |
121 |
 |
On the Level: Cannabis Packaging and Labeling(COMPORLABEL) |
Welcome to On the Level’s Course on Cannabis Packaging and Labeling! In this course, you’ll learn the basic rules on how the OLCC requires marijuana producers and suppliers to package cannabis, ensuring public safety and awareness. This course will cover things like Child Resistant Packaging, Active Ingredient Labeling, Dosing Limits, and other important elements of the Packaging and Labeling process. As noted in previous modules, while the owner, licensee, and/or manager of the store is directly responsible for compliance, all cannabis employees need to understand these rules and know when they come into play on the job, as they are responsible to the licensee to maintain compliance while on duty. Click the first module to get started, and thanks for choosing upLVL! |
39.00 |
04/19/2021 |
02/02/2023 |
121 |
 |
On the Level: Checking IDs and Intoxication(COMPORIDS) |
Welcome to On the Level’s Course on Checking IDs and Intoxication! In this course, you’ll learn the basic rules on who can buy marijuana products, which types of IDs are valid and how to determine if a customer is visibly intoxicated. These topics are fundamentally key to working in retail sales, as they determine whether you can sell to a consumer at all! As noted in previous modules, while the owner, licensee, and/or manager of the store is directly responsible for compliance, all retail employees need to understand these rules and know when they come into play on the job, as they are responsible to the licensee to maintain compliance while on duty. Click the first module to get started, and thanks for choosing upLVL! |
0.00 |
06/09/2020 |
02/02/2023 |
121 |
 |
On the Level: Inhalable Cannabinoids and OLCC Bulletin 2020-07(UPDATEOR202007) |
The Oregon Liquor Control Commission's new rules related to packaging and inventory for inhalable cannabinoid products go into effect on April 1st! Check out this free update course to see what you need to do to be ready to be compliant with bulletin 2020-07! |
0.00 |
03/31/2021 |
04/29/2022 |
112 |
 |
On the Level: Keeping Up with Oregon Cannabis Regulations(COMPORREGSFREE) |
Welcome to On the Level’s course on Keeping up with OLCC State Regulations! In this course, you’ll learn about where to find Oregon state regulations, how to keep up to date with them, and the best ways to get notified about anything new you need to be aware of. Your On the Level course work is updated as soon as new regulations come out, but it's important to understand where you can find the regulations themselves so you can access them when you need them. As noted in previous modules, while the owner, licensee, and/or manager of the store is directly responsible for compliance, all retail employees need to understand these rules and know when they come into play on the job, as they are responsible to the licensee to maintain compliance while on duty. Click the first module to get started, and thanks for choosing upLVL! |
0.00 |
02/23/2021 |
02/02/2023 |
121 |
 |
On the Level: Keeping Up with State Regulations(COMPORREGS) |
Welcome to On the Level’s course on Keeping up with OLCC State Regulations! In this course, you’ll learn about where to find Oregon state regulations, how to keep up to date with them, and the best ways to get notified about anything new you need to be aware of. Your On the Level course work is updated as soon as new regulations come out, but it's important to understand where you can find the regulations themselves so you can access them when you need them. As noted in previous modules, while the owner, licensee, and/or manager of the store is directly responsible for compliance, all retail employees need to understand these rules and know when they come into play on the job, as they are responsible to the licensee to maintain compliance while on duty. Click the first module to get started, and thanks for choosing upLVL! |
0.00 |
02/23/2021 |
02/02/2023 |
122 |
 |
On the Level: Marijuana Consumer Delivery and Pickup Rules(COMPORRETAILTRANS) |
Strict rules surround the act of transporting marijuana around the state in order to ensure diversion of marijuana does not occur. What is diversion? Diversion occurs when marijuana or marijuana products are physically moved out of legal commercial inventory and sold or transferred to the black market. It is in the interest of all licensees that transport marijuana to ensure proper practices are put into place to ensure their organization and employees do not violate the law, and all product is transported safely and completely to its intended recipient. In this course, we will discuss delivering marijuana items to consumers, either via vehicle or curbside pickup. We’ll cover general requirements, vehicle and driver requirements, as well as standard consumer interactions and rules specific to dispensaries. Now let’s get this truck on the road… |
39.00 |
09/15/2021 |
04/29/2022 |
121 |
 |
On the Level: Marijuana Retail Product Intake(COMPORINTAKE) |
Welcome to On the Level: Marijuana Retail Product Intake! In this course, you’ll learn the basic rules related to how you may (and may not) intake marjiuana products from your vendors. Proper intake procedures are key to keeping your inventory accurate and your dispensary legally compliant! Click the first module to get started, and thanks for choosing upLVL! |
39.00 |
12/18/2020 |
04/29/2022 |
121 |
 |
On the Level: Marijuana Worker Permit COVID-19 Update(UPDATEORMWP21) |
The Oregon Liquor Control Commission has recently updated their information regarding Marijuana Worker Permit Expirations and Applications - check out the update module below for more information! |
0.00 |
05/04/2021 |
04/29/2022 |
112 |
|
On the Level: OLCC's New Requirement for Package Location(UPDATEORIB34) |
The Oregon Liquor Control Commission's new rule requiring that every product inventory package listed in Metrc have a defined storage location goes into effect on April 26th! Check out this guide showing the step-by-step process to add storage locations into your Metrc setup, then apply those location to each of your inventory packages! |
0.00 |
04/28/2021 |
02/02/2023 |
112 |
 |
On the Level: OLCC's Rule Changes for 2022 - Bulletin CE2021-04(UPDATEORCE2021-04) |
The OLCC recently released a bulletin outlining the new cannabis licensees rules going into effect - some immediately on January 1st, 2022 and others in April and beyond to allow licensees time to adapt their business processes. As upLVL updates its compliance training content to reflect these changes, please review the general outline and specifics listed on the OLCC's PDF here as soon as possible to make sure your company remains On the Level! |
0.00 |
01/04/2022 |
02/02/2023 |
112 |
 |
On the Level: Oregon Cannabis License Types (clone)(UPDATELICENSES-clone) |
Whether you're new to the industry or just curious about cannabis business types other than your own, check out this short course outlining the five license types and some interesting facts about each. Oregon has five marijuana license types available. With the exception of a laboratory license, any one entity can own all of the different license types. In other courses, we will dive deeper into the rules and regulations surrounding each of these license types. No quiz necessary for this one - just watch the videos and learn a little something! Then check out our other courses in the Oregon Compliance category! |
0.00 |
10/27/2022 |
10/27/2022 |
122 |
 |
On the Level: Oregon Marijuana Licensee Premises(COMPORGENPREMISES) |
OLCC Marijuana Licensees - Producers, Processors, Wholesalers, Retailers, and Labs - all hold inventories of marijuana items, making compliant product storage a key aspect of business for any company that touches marijuana products. As such, the OLCC has strict rules in place for managing the physical premises of licensees, especially related to securely storing and monitoring access to the marijuana product in their inventory. In this course, we’ll go over managing premises in 3 modules related to General Facility and Product Storage Requirements, Alarm and Security Notification Requirements, and Surveillance Requirements. Click the first module to get started, and thanks for choosing upLVL! |
39.00 |
08/13/2021 |
04/29/2022 |
122 |
|
On the Level: Oregon Marijuana Licensee Premises(COMPORGENPREMISEFREE) |
OLCC Marijuana Licensees - Producers, Processors, Wholesalers, Retailers, and Labs - all hold inventories of marijuana items, making compliant product storage a key aspect of business for any company that touches marijuana products. As such, the OLCC has strict rules in place for managing the physical premises of licensees, especially related to securely storing and monitoring access to the marijuana product in their inventory. In this course, we’ll go over managing premises in 3 modules related to General Facility and Product Storage Requirements, Alarm and Security Notification Requirements, and Surveillance Requirements. Click the first module to get started, and thanks for choosing upLVL! |
0.00 |
08/16/2021 |
04/29/2022 |
122 |
 |
On the Level: Oregon Producer Privileges(COMPORPRODPRIVILEGES) |
upLVL's "On the Level" course curriculum is a product of decades of experience in online education technology combined with the regulatory expertise of Andy Shelley, a former Marijuana inspector with the Oregon Liquor Control Commission. The State of Oregon requires periodic training for Oregon Cannabis Licensees and their workers - this course track will help satisfy those ongoing training requirements, and upLVL can show compliance via content certification and management level reporting. Andy’s extensive knowledge of the ins and outs of marijuana law is passed on to you in this series of 3 Producer Licensee Courses leading to a Master Certification in the Oregon producer License. Start from the beginning with this course: What does the Producer License Entail? Watch and read the material and take the quiz to complete the course! |
39.00 |
03/09/2022 |
02/02/2023 |
133 |
 |
On the Level: Producer Premises(COMPORPRODPREMISES) |
By now, you’ve taken our main course outlining the rules and regulations for the premises of an Oregon Marijuana Licensee (and if you haven’t, check that one out before moving forward with this course!) In addition to the general rules, there are a few regulations that are for Producer Licensees only. In this supplemental course, we’ll tackle the Licensed Premises rules related specifically to the Producer License. Click the first module to get started, and thanks for choosing upLVL! |
39.00 |
03/09/2022 |
04/29/2022 |
133 |
 |
On the Level: Retailer and Dispensary Premises(COMPORPREMISES) |
Welcome to On the Level’s Retail and Dispensary Premises Course! You may have already taken our Oregon general licensee course about OLCC rules that apply to premises management for all license types. In this course, you’ll go beyond that to learn the specific physical and operational rules dispensaries and retailers are required to follow. As noted in previous modules, while the owner, licensee, and/or manager of the store is directly responsible for compliance, all retail employees need to understand these rules and know when they come into play on the job, as they are responsible to the licensee to maintain compliance while on duty. Click the first module to get started, and thanks for choosing upLVL! |
39.00 |
10/14/2020 |
02/02/2023 |
121 |
 |
On the Level: Rules for Growing Marijuana in Oregon(COMPORPRODGROWRULES) |
Welcome to On the Level: Producer Rules for Growing Marijuana Because of their overall role as the sole licensee allowed to grow and produce marijuana, Oregon Marijuana Producer licensees have many rules related directly to how marijuana may be grown and harvested. In this course, we’ll go over the rules related to Sanitary Requirements, Agricultural Chemicals, and Harvest Segregation and Notification. Click the first module to get started, and thanks for choosing upLVL! |
39.00 |
03/09/2022 |
04/29/2022 |
133 |
 |
On the Level: Selling Marijuana Products(COMPORSALES) |
Welcome to On the Level’s Course on Selling Marijuana Products! In this course, you’ll learn the basic rules on how these products can be sold and marketed. For example, you may already know that the package cap for edibles is 50mg THC, but did you also know that, per OLCC rules, it’s illegal to do a buy-one-get-one-free deal? While we dive into more detail on later advanced courses, this course will outline what you need to know to be compliant in retail Cannabis sales As noted in previous modules, while the owner, licensee, and/or manager of the store is directly responsible for compliance, all retail employees need to understand these rules and know when they come into play on the job, as they are responsible to the licensee to maintain compliance while on duty. Click the first module to get started, and thanks for choosing upLVL! |
39.00 |
12/18/2020 |
02/02/2023 |
121 |
 |
On the Level: Selling Medical Marijuana to OMMP Consumers(COMPORRETMEDICINAL) |
Welcome to On the Level’s Course on Selling Medical Marijuana in Oregon’s Retail Market. This course is designed to be taken after completing coursework in standard retail sales, as it dives into the differences between selling to OMMP (Oregon Medical Marijuana Patient) cardholders versus regular consumers. If you haven’t already, complete the On the Level courses in Retail Sales and Marijuana Consumer Delivery and Pickup Rules prior to starting this course. With that in mind, let’s take a look at some of the differences between recreational and medical customers and products. Grab the course and click the first video to get started! |
19.00 |
11/17/2021 |
04/29/2022 |
121 |
|
On the Level: Selling Medical Marijuana to OMMP Consumers(COMPORRETMEDICALFREE) |
Welcome to On the Level’s Course on Selling Medical Marijuana in Oregon’s Retail Market. This course is designed to be taken after completing coursework in standard retail sales, as it dives into the differences between selling to OMMP (Oregon Medical Marijuana Patient) cardholders versus regular consumers. If you haven’t already, complete the On the Level courses in Retail Sales and Marijuana Consumer Delivery and Pickup Rules prior to starting this course. With that in mind, let’s take a look at some of the differences between recreational and medical customers and products. Grab the course and click the first video to get started! |
0.00 |
11/18/2021 |
04/29/2022 |
121 |
 |
On the Level: Top Ten Rules for Retail Cannabis(COMPOR10) |
upLVL's "On the Level" course curriculum is a product of decades of experience in online education technology combined with the regulatory expertise of Andy Shelley, a former Marijuana inspector with the Oregon Liquor Control Commission. The State of Oregon requires periodic training for Oregon Cannabis Licensees and their workers - this course track will help satisfy those ongoing training requirements, and upLVL can show compliance via content certification and management level reporting. Andy’s extensive knowledge of the ins and outs of marijuana law are passed on to you in this series of courses, which begin with basic retail compliance rules and move onto intermediate and advanced coursework for all facets of the cannabis industry. Start from the beginning with this course - the top ten things every Oregon Cannabis Retail Licensee and Worker should know. Watch and read the material and take the quiz to complete the course! |
0.00 |
09/10/2020 |
02/02/2023 |
121 |
 |
On the Level: Transport and Delivery of Marijuana Products Sample Module(COMPORTRANSSAMPLE) |
Get ahead of the game and check out this sample module from our upcoming Transport and Delivery of Marijuana Products course!! Strict rules surround the act of transporting marijuana around the state in order to ensure diversion of marijuana does not occur. What is diversion? Diversion occurs when marijuana or marijuana products are physically moved out of legal commercial inventory and sold or transferred to the black market. It is in the interest of all licensees that transport marijuana to ensure proper practices are put into place to ensure their organization and employees do not violate the law, and all product is transported safely and completely to its intended recipient. In this course, we will discuss transporting marijuana items around the state of Oregon. We’ll cover general requirements, vehicle and driver requirements, manifesting, as well as some dos and don'ts of transporting. Now let’s get this truck on the road… |
0.00 |
09/08/2021 |
04/29/2022 |
122 |
 |
On the Level: Transportation and Delivery of Marijuana Products(COMPORGENTRANS) |
Strict rules surround the act of transporting marijuana around the state in order to ensure diversion of marijuana does not occur. What is diversion? Diversion occurs when marijuana or marijuana products are physically moved out of legal commercial inventory and sold or transferred to the black market. It is in the interest of all licensees that transport marijuana to ensure proper practices are put into place to ensure their organization and employees do not violate the law, and all product is transported safely and completely to its intended recipient. In this course, we will discuss transporting marijuana items around the state of Oregon. We’ll cover general requirements, vehicle and driver requirements, manifesting, as well as some dos and don'ts of transporting. Now let’s get this truck on the road… |
39.00 |
09/22/2021 |
04/29/2022 |
120 |
|
On the Level: Transportation and Delivery of Marijuana Products(COMPORGENTRANSFREE) |
Strict rules surround the act of transporting marijuana around the state in order to ensure diversion of marijuana does not occur. What is diversion? Diversion occurs when marijuana or marijuana products are physically moved out of legal commercial inventory and sold or transferred to the black market. It is in the interest of all licensees that transport marijuana to ensure proper practices are put into place to ensure their organization and employees do not violate the law, and all product is transported safely and completely to its intended recipient. In this course, we will discuss transporting marijuana items around the state of Oregon. We’ll cover general requirements, vehicle and driver requirements, manifesting, as well as some dos and don'ts of transporting. Now let’s get this truck on the road… |
0.00 |
09/23/2021 |
04/29/2022 |
120 |
 |
On the Level: What to Expect During an OLCC Inspection(COMPORINSP) |
Welcome to On the Level’s course on what to expect during an OLCC inspection! In this course, you’ll learn the basics about what an OLCC Inspector will do during a compliance inspection. These inspections occur during normal business hours and may be random, or may be initiated by an employee, competitor or customer complaint. As noted in previous modules, while the owner, licensee, and/or manager of the store is directly responsible for compliance, all retail employees need to understand these rules and know when they come into play on the job, as they are responsible to the licensee to maintain compliance while on duty. Click the first module to get started, and thanks for choosing upLVL! |
9.00 |
01/12/2021 |
02/10/2023 |
122 |
 |
On the Level: Wholesaler Product Transfers(COMPORWHOLETRANS) |
Welcome to On the Level: Wholesaler Product Transfers! As noted in our On the Level: Oregon Cannabis License Types introductory course, wholesalers can receive or purchase items from producers, processors and other wholesalers to be resold or transferred to any of the other license types. Because of their role as go-between and service provider to all license types (even labs), wholesalers have the widest array of transfer rights granted to them. In this course we will dive into specifics on the transfer privileges granted to wholesalers, divided into two modules for Incoming and Outgoing transfers. Grab the course, start with Module 1, and get your micro-certification in Wholesaler Product Transfers after you pass the quiz! |
39.00 |
08/13/2021 |
04/29/2022 |
120 |
|
On the Level: Wholesaler Product Transfers(COMPORWHOLETRANSFREE) |
Welcome to On the Level: Wholesaler Product Transfers! As noted in our On the Level: Oregon Cannabis License Types introductory course, wholesalers can receive or purchase items from producers, processors and other wholesalers to be resold or transferred to any of the other license types. Because of their role as go-between and service provider to all license types (even labs), wholesalers have the widest array of transfer rights granted to them. In this course we will dive into specifics on the transfer privileges granted to wholesalers, divided into two modules for Incoming and Outgoing transfers. Grab the course, start with Module 1, and get your micro-certification in Wholesaler Product Transfers after you pass the quiz! |
0.00 |
08/16/2021 |
04/29/2022 |
120 |
 |
On the Level: Wholesaler Services(COMPORWHOLESERVICES) |
Welcome to On the Level: Wholesaler Services! In addition to their role in selling marijuana product generated by producers and processors to retailers and other licensees, wholesalers also have specific services that they are allowed to perform on behalf of other licensees. In this course, we’ll go over three of those services: For-Hire Trimming, Lab Coordination, and Repackaging. Click the first module to get started, and thanks for choosing upLVL! |
39.00 |
08/13/2021 |
04/29/2022 |
120 |
|
On the Level: Wholesaler Services(COMPORWHOLESERVIFREE) |
Welcome to On the Level: Wholesaler Services! In addition to their role in selling marijuana product generated by producers and processors to retailers and other licensees, wholesalers also have specific services that they are allowed to perform on behalf of other licensees. In this course, we’ll go over three of those services: For-Hire Trimming, Lab Coordination, and Repackaging. Click the first module to get started, and thanks for choosing upLVL! |
0.00 |
08/16/2021 |
04/29/2022 |
120 |
 |
Online Stores in Offline Spaces(RM002) |
Everyone knows customers love shopping online. You’ve probably spent a lot of time improving the customer experience there. But what about bricks-and-mortar stores? It’s easy to feel as though offline stores are almost a thing of the past. But that’s not the case. Customers still value in-person experiences, but they need to be drawn back to physical stores with an online-to-offline strategy. This is a business strategy that attracts people from online spaces to buy things in bricks-and-mortar stores. By offering experiences and services customers can’t get online, you can deliver more sales and a better customer experience. By the end of this course, you’ll be able to: • Recognize the importance of having an online-to-offline strategy • Outline how an online-to-offline strategy works • Apply techniques to draw online customers to your offline space Why take this course? This course is ideal for retail managers or anyone working at a retail head office. You’ll discover the benefits of implementing an online-to-offline strategy. You’ll also learn how online-to-offline works, and some methods for attracting customers to offline spaces. 15 mins | SCORM | Takeaway Tasks |
0.00 |
07/20/2022 |
07/20/2022 |
96 |
 |
Oregon OSHA Heat Rules(UPDATEOSHAHEAT2021) |
Oregon OSHA adopted an emergency rule effective August 1, 2021, that strengthens requirements for employers to protect workers from the dangers of high and extreme heat. The requirements expand access to shade and cool water. They also include regular cool-down breaks, training, communication, emergency planning and other measures. The temporary rule applies to any workplace – outdoors and indoors – where heat dangers are caused by the weather. Oregon Cannabis Association Members, Workplace Change, put together this great presentation on OSHA’s new temporary heat rules. Check out this quick update course to get the information you need to stay safe! |
0.00 |
08/13/2021 |
04/07/2022 |
140 |
 |
Oregonic Farms(GHEZOF) |
Welcome to Oregonic Farms! Our mission began in 2017 with a desire to provide Oregon with top-shelf, premium craft cannabis flower. We believe in the incredible health and wellness you can only get from sustainable, all-natural products grown with quality and care. Our founders chose to settle in the Columbia River area, on an old quail farm, where the air quality is better and the culture is focused yet relaxed. Clatskanie, Oregon is a small town with a big sense of community. At Oregonic Farms, every harvest is imbued with a hint of the area's history. In 1805, Lewis and Clark passed through the Clatskanie area on their way to the Pacific Ocean; we like to think we're channeling their pioneering spirit in an industry that's new, exciting and developing! |
0.00 |
02/23/2020 |
02/02/2023 |
83 |
 |
OSHA Severe Injury Reporting and Record Keeping(OWS04) |
What’s the 1st thing you think when someone gets injured at work? Probably not, “Where’s my pen?” When someone’s hurt, recording isn’t the immediate priority. Your 1st concern is making sure everyone is out of harm’s way and getting any treatment they need. But, once everyone’s safe, you do have a duty to make sure the incident is properly recorded and reported. Paperwork after a stressful event might feel like a bit of a headache, but it’s important. It helps regulatory bodies like OSHA build up a picture of hazards in your workplace and industry, meaning worker protection can be built up, too. It’s all about preventing future injuries and making the workplace safer for everyone. This is especially crucial when it comes to severe injuries. By the end of this course, you’ll be able to: • Define minor, recordable, and serious injury and illness according to OSHA criteria • Maintain and post records in line with OSHA requirements for reporting injury and illness in the workplace • Meet additional reporting requirements for severe injury Why take this course? This course is aimed at employers within companies of 10 employees or more. You’ll learn which injuries and illnesses you’re expected to report, how to maintain and share records in line with requirements, and what else you need to do in case of severe injury. 15 mins | SCORM | Infographic |
19.00 |
04/07/2022 |
08/08/2023 |
140 |
 |
OSHA Worker Rights and Protection(OWS01) |
When it comes to your workplace, danger should never be just another part of the job. Thanks to laws, federal regulations, and common sense training, American workplaces are largely very safe. But occasionally, things go wrong, and the work environment becomes unsafe. If that happens, you need to know your rights and how the law protects you. No one likes rocking the boat. But it’s your right to speak up if you feel conditions are dangerous. Of course, ideally you won’t ever need to exercise this right. If things do ever go wrong, though, you’ll need to be well informed and ready to respond. You’ll also benefit from knowing how the law protects you from any potential retaliation. By the end of this course, you’ll be able to: • Summarize federal occupational safety and health standards • Understand your right to training and information about safety and health issues • Respond proactively if you believe workplace conditions are unsafe or unhealthy • Recognize how the law protects you from employer retaliation in case of complaint Why take this course? This course is aimed at all workers within the private sector, and public sector workers who are protected by OSHA regulations. This course will show you the fundamentals of your rights in occupational safety. You’ll also learn what to do if you feel conditions are unsafe, and how you’re protected from retaliation if you have to make a complaint. 10 mins | SCORM | Infographic |
9.00 |
04/07/2022 |
08/07/2023 |
140 |
 |
Overcoming Resistance to Shared Responsibility(AL003) |
People often resist change because they don’t see any problems with the way their organization works and don’t feel responsible for its success or failure. Different groups of people have different values, loyalties, and ways of interpreting issues, which can create boundaries against change. For them, the system isn’t broken and doesn’t need fixing. When facing adaptive challenges, great adaptive leaders mobilize everyone to tackle tough problems. Importantly, they encourage a sense of shared responsibility while reaching across boundaries. There are 7 steps you can follow to make sure your change intervention successfully mobilizes people. You’ll also need to have some strategies to identify people’s boundaries to change and overcome them. By the end of this course, you’ll be able to: • Recognize why people can’t see existing problems to understand why there are boundaries to change • Distinguish between technical problems and adaptive challenges so you use the right approach when issues arise • Explain the 7 steps of designing effective interventions so you can keep people mobilized • Apply strategies to map people’s boundaries so you can overcome them and mobilize responsibility effectively Why take this course? This course is best suited for leaders, managers, and people working in human resources. You’ll learn why people are resistant to change, when to use an adaptive leadership approach to mobilize others, how to design an effective intervention, and strategies to help you overcome boundaries and successfully mobilize people to your cause. 15 mins | SCORM | Development Plan |
19.00 |
10/06/2022 |
08/07/2023 |
96 |
 |
Performance Management(HRE03) |
“Performance management” – 2 words that strike fear into the hearts of many employees. That’s because, in the past, performance management focused on negatives, picking out underachievement and missed opportunities without working proactively to solve the issues that led to them. HR departments are responsible for designing performance management processes. Doing so isn’t easy though, because methods are constantly evolving, and new trends emerge every year. Getting it wrong can leave employees feeling deflated and unmotivated, and managers frustrated with poor levels of performance. In order to maintain and improve performance, designing a process that’s beneficial to all is vital. By the end of this course, you’ll be able to: • Identify the benefits of effective performance management • Understand the role of HR in the process • Design and initiate performance management in your workplace • Make processes effective and fair Why take this course? If you work in or manage an HR department, you’ll play your part in performance management, whether initiating, monitoring, or mediating the process. This course will guide you through creating an effective process that motivates employees instead of leaving them feeling apprehensive. HR managers should pay close attention as it also offers advice on dealing with issues that may arise and methods for maintaining a fair process. 15 mins | SCORM | Workbook |
19.00 |
07/16/2020 |
08/07/2023 |
46 |
 |
Persistence and Resilience(WET07) |
It’s easy to get started on a project when you’re fresh out of the planning stage and your enthusiasm is sky-high. But some projects are marathons, not sprints. It gets harder to stick with them once you’re focusing on the day-to-day tasks. Worse, if you hit a setback, it’s an effort to summon the energy to move ahead. This can delay or even derail your work. While persistence will keep you going when the going’s tough, resilience will help you get back up when you are knocked off course. They’re both aspects of the same drive to move forward. If you know how to identify and harness them, your resolve and productivity will improve. By the end of this course, you’ll be able to: • Identify key differences between persistence and resilience • Explain the value and benefits of persistence and resilience • Utilize tips for enabling persistence and resilience Why take this course? From solo entrepreneurs to those managing teams on long-term projects, the ability to keep moving forward despite setbacks will produce success. If you need an understanding of what persistence and resilience look like, and tips on how to achieve them, this is the course for you. 10 mins | SCORM | Takeaway Tasks |
19.00 |
01/27/2021 |
08/07/2023 |
103 |
 |
Personal Development Plans and Sticking to Them(CM008) |
Personal development plans, also known as PDPs, are action plans that help you reflect on and manage your professional growth and progress. They’re often mandatory in the workplace, making them seem like just another task to fit into your already busy schedule. But actually, a well-crafted PDP is a fantastic resource that can empower you to take ownership of your professional life. Taking the time to make sure your PDP is accurate and thoughtful will help you to reflect on and improve your performance. It will also help you to track your progress and can even reduce stress and increase motivation in the workplace. If your PDP truly reflects your goals and interests, you’ll be more likely to stick to it. And that’s when it really becomes a valuable tool for managing your own progression. By the end of this course, you’ll be able to: • Define how a PDP can help you to improve your performance and hit goals • Use SWOT analysis to help you choose what should go into a PDP • Implement strategies to stick to a PDP Why take this course? Many businesses now use PDPs as a way to track employee development, for good reason. Everyone can benefit from using a PDP to reflect on their strengths and weaknesses and to work toward goals and peak performance. This course will show you how to create an effective PDP on your own or with a manager, and how to stick to it. 10 mins | SCORM | Development Plan |
19.00 |
10/11/2022 |
08/07/2023 |
162 |
 |
Planning a Project(PME02) |
In business, to turn an idea into a reality you need a plan. And in project management, the planning phase helps organize ideas and set goals and targets. Making sure the project planning phase is done correctly streamlines processes, ensuring time spent on them is valuable, and helping everyone understand their tasks. Sounds straightforward, but where do you start? This course will help to get your planning off the ground. By the end of this course, you’ll be able to: • Decide on tasks to achieve the project goals • Schedule effectively to maximize productivity • Create supporting plans Why take this course? Embarking on a new project can be daunting, and getting the planning stage wrong could spell disaster. For those new to project management, or project managers looking to streamline their processes, this course will guide you through the planning phase. It’ll help you create a watertight plan to bring an idea to life without wasting time or budget. This is course 2 in a series of 5. 10 mins | SCORM | Workbook |
19.00 |
07/16/2020 |
08/07/2023 |
50 |
 |
Planning Campaigns(MSA02) |
If you were asked to think of a great marketing campaign, you’d probably be able to recall some classic, big-brand TV advertising campaigns. Whether they were funny, emotive, or just plain creative, they helped their target audience connect with the brand. Clever advertising is just the end product, though. Behind it sits a crucial element: campaign planning. In most organizations, marketing campaigns are not only vital for customer and sales growth, they also play an important role in building brand awareness. And, to ensure any marketing campaign hits the mark, effective and solid plans are essential. By the end of this course, you’ll be able to: • Define the 8 main types of campaign planning • Identify the stages of an effective campaign plan • Describe the benefits of documenting campaign planning • Develop a successful campaign plan Why take this course? Whether you’re new to marketing, or a seasoned executive or leader wanting to refresh, this course can help. It will explain the benefits of having solid campaign plans and what an effective plan needs to include. And, by examining some tried-and-tested techniques, it will help you plan your future campaigns. 15 mins | SCORM | Development Plan |
19.00 |
04/21/2021 |
08/07/2023 |
110 |
 |
Power Posing(PS008) |
Your body is arguably your most powerful communication tool, so knowing how to use it to get your message across is paramount. Think about someone who is angry or scared – you can tell from afar how they’re feeling as it’s “written all over them.” The truth is, people will form an opinion about you in the first few minutes of your presentation, and your body language will play a huge part in that. If you know how to stand properly, you can convey power, self-confidence, and trust. This course will teach you how to do that, leaving you in control and more assertive. By the end of this course, you’ll be able to: • Adopt ways to have a confident and natural power pose • Recognize when this technique is appropriate • Explain how good posture makes a good impression Why take this course? Body language is a huge part of public speaking. If you want to be sure yours is giving a positive and confident message to your audience, this course is for you. It’s a learnable skill that anyone can use. Body language skills are transferable to other parts of your life and will help you stand out any time you want to be heard. 10 mins | SCORM | Takeaway Tasks |
19.00 |
07/26/2021 |
08/09/2023 |
118 |
 |
PPE (Personal Protective Equipment)(OWS03) |
If you’ve ever been injured at work, you’ll know that safety in the workplace is no laughing matter. From chemicals to falling objects, loud noises to dizzying heights, every workplace comes with its own hazards that could potentially cause serious injury or illness. The good news is, by wearing Personal Protective Equipment, or PPE, you can minimize your exposure to workplace hazards. Correct selection and use of PPE mean your risk of personal injury or long-term medical conditions is significantly reduced. This course covers essential OSHA guidance on PPE and tells you what you need to know to keep yourself safe. By the end of this course, you’ll be able to: • Identify when PPE is necessary • Recognize the different types of PPE and their uses/limitations • Use appropriate PPE depending on the circumstance • Identify what training you need to use your specific PPE correctly Why take this course? This course is aimed at workers across all industries. You’ll learn when, why, and what type of PPE is needed to ensure your safety in different circumstances. You’ll also gain an understanding of what further training you need depending on the kind of PPE you’re using. 10 mins | SCORM | Infographic |
19.00 |
04/07/2022 |
08/07/2023 |
140 |
 |
Practicing Positivity(CSA03) |
Positivity is great! When you’re positive, you lift everyone around you. You create positive energy that affects everybody you interact with, making everything you do seem easier. The opposite is also true. Negativity will make you unhappy and make the things you do more difficult to achieve. Positivity will help you to be happier, healthier, and more productive. When you work with customers, you can’t afford not to be positive. Be positive and you’ll make problems seem smaller or even go away altogether. Your customers will be happier too, and they’ll always come back for more. By the end of this course, you’ll be able to: • Identify ways that being positive affects your attitude • Explain how to think positively • Interact positively with every customer • Demonstrate positive problem-solving Why take this course? If you work with customers of any type, they’ll expect you to deal with them positively. This course will help you achieve that by showing you how to interact and engage positively with every customer. You’ll also see how positive problem-solving can help you resolve even the most difficult situations favorably. 10 mins | SCORM | Workbook |
0.00 |
10/22/2020 |
06/15/2022 |
96 |
 |
Practicing Situational Leadership(SL005) |
Mike has just deleted the Baines files by mistake, 15 minutes before Billy Baines is due to arrive for a meeting. You’re in charge, and it’s up to you to respond. So how are you going to handle it? Situational leadership provides 4 clear styles to choose from, and knowing which 1 to go with is key. There is no one-size-fits-all when it comes to managing people. Unless you oversee a team of clones, a fluid approach is essential. This course looks at how to put the 4 different management styles into practice, and the things you’ll need to focus on in order to achieve the best possible outcome for everyone. By the end of this course, you’ll be able to: • Assess performance readiness • Identify when to change leadership styles • Understand why and when to delegate Why take this course? This course is for anyone who manages people, whether that’s 1 newly qualified member of staff or a high-powered team of 30. It’ll outline how to use a situational leadership style to get the most out of the people you manage and give you an understanding of how this approach provides support and guidance, too. 10 mins | SCORM | Development Plan |
19.00 |
10/11/2022 |
08/08/2023 |
96 |
 |
Preparing for a One-to-One Meeting (Employee)(PM002) |
Don’t you hate it when someone springs something on you that you weren’t expecting? Like when a friend asks you to help them move house and you don’t have an excuse to hand. You knew they were moving – if only you had prepared before you met them. Usually, a one-to-one with your boss won’t require lugging boxes, but if you aren’t prepared you can easily get thrown by their questions. Preparing beforehand means you can stay focused on the subject at hand while asking important questions. It shows your boss you’re professional and capable. This course will help you prepare for your next one-to-one with your boss, so you can get the most out of it. By the end of this course, you’ll be able to: • Explain what benefits you can get out of a one-to-one • Identify what to prepare before a one-to-one meeting Why take this course? A one-to-one can be daunting as an employee, especially if you aren’t prepared. This course will help alleviate your worries by taking you through useful things to prepare ahead of time. Suitable for everyone, it’ll help you get the most out of a one-to-one meeting and feel confident the next time you sit down with your boss. 10 mins | SCORM | Development Plan |
19.00 |
10/11/2022 |
08/07/2023 |
157 |
 |
Preparing for a One-to-One Meeting (Manager)(PM001) |
Don’t you hate it when you walk into a room and completely forget why? You know those moments, when you instantly have to pretend you’re doing something else to save yourself from embarrassment. Was I getting something? Making a drink? Nope, it’s completely gone… How annoying! If you haven’t thoroughly prepared, having a meeting with a staff member can feel like this. Without focus and preparation, one-to-ones aren’t productive and go on way longer than necessary. This course will help you prepare for a one-to-one meeting with your staff. You’ll learn the best uses for these meetings and structures you can follow to ensure you stay focused and efficient. By the end of this course, you’ll be able to: • Describe the benefits and uses of one-to-one meetings with your staff • Implement structures to ensure your one-to-ones remain focused Why take this course? This course is designed to help you structure one-to-one meetings, so you can keep them on track. Suitable for anyone in a management or leadership position, it’ll help you better understand why one-to-one meetings are so important and learn different applications of them. If you want to ensure the meetings you run are focused and effective, this is the course for you! 15 mins | SCORM | Development Plan |
19.00 |
10/11/2022 |
08/07/2023 |
157 |
 |
Presentations and The Magic of Stories(PS001) |
Have you ever been to a show that didn’t quite go according to plan? Y’know. Like where the magician kept dropping their cards and forgetting their lines? Then they forgot the magic words and didn’t pull the rabbit from the hat? No? Well, if you did, you would have left the show feeling bored, frustrated, and maybe even confused. If that magician had thought more about their presentation and storytelling skills, they might’ve held your attention just that little bit longer. Captivating your audience in a presentation using stories is a magic trick we can all learn. By being aware of how we present information and creating stories that weave that information together, we can better represent ourselves, our brand, or our organization. By the end of this course, you’ll be able to: • Recognize the key aspects of an engaging presentation • Identify key storytelling techniques and their benefits • Adopt storytelling techniques that will capture an audience’s attention Why take this course? Being able to present and get your ideas across to an audience is a useful skill for everyone to learn. This course will show you how to use the magic of stories to deliver a great presentation. By the end of this course, you’ll have the storytelling techniques to put your point across in a compelling and memorable way. 10 mins | SCORM | Takeaway Tasks |
19.00 |
07/26/2021 |
08/09/2023 |
118 |
 |
Presenting with Power: Hints and Tips(PS003) |
Guess what the number 1 global fear is. It’s not spiders, it’s not heights, and it’s not even the dark. The number 1 voted global fear is the fear of public speaking. It’s estimated that 80% of the global population get some form of anxiety about public speaking. That’s nearly the whole world! Presenting with power means captivating and motivating your audience with an assured and confident performance that’ll help form connections, inspire people, and influence change. It’s one of the most desirable skills in business. Your ability to present well can have an effect on your level of success and career progression. Luckily, it’s a skill you can learn. By the end of this course, you’ll be able to: • Recognize why presenting with power is important • Identify how to present with power • Implement techniques to improve your public speaking Why take this course? Most people have to give presentations at work. So, everyone will benefit from learning how to do it well. By taking this course, you’ll recognize how to present with power. You’ll gain helpful hints and tips to improve your public speaking, and learn how to implement them in your own presenting. 5 mins | SCORM | Takeaway Tasks |
19.00 |
07/26/2021 |
08/09/2023 |
118 |
 |
Promoting Talent(LT005) |
You’ve reached the dizzy heights of leadership, but it’s easy to forget how you got there. Looking back, you can probably think of a time when you felt frustrated because your talents and skills were being overlooked. Promoting talent in your workforce is a vital part of being an effective leader. Creating an environment that nurtures and manages the talents of its workforce will lead to a more successful business, because it plays to everyone’s skills. By the end of this course, you’ll be able to: • Understand what “promoting talent” means • Identify the benefits of promoting talent • Successfully promote talent Why take this course? Good leadership is critical to the success of your business, as it encourages your teams to aim high and work collaboratively to achieve their full potential. This course will be useful for new and seasoned leaders, as it highlights the benefits of talent management for your business and guides you through ways to approach promoting talent within your workforce. 10 mins | SCORM | Takeaway Tasks |
19.00 |
07/16/2020 |
08/07/2023 |
48 |
 |
Recognizing and Rewarding Others(LRM07) |
There’s plenty of satisfaction to be gained from doing a great job. But when you’re recognized for being a star in the workplace, it can feel really special. The opposite is true also. When you consistently perform to a high level and don’t receive any recognition, it can be demoralizing. As a leader, recognizing and rewarding others is a great way to show staff you’re paying attention to what they’re doing. When you do, you’ll set good examples, boost morale, and increase the value of your business by reducing staff turnover. By the end of this course, you’ll be able to: • Understand the power of recognition • Know when to use rewards • Reward others successfully Why take this course? If you’re a leader, or plan to become one, then this course is definitely for you. Recognition and reward are 2 important tools that every leader should have in their tool kit. You’ll see how recognition and reward can boost your business, how to recognize when you should reward staff, and what type of rewards you should give. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/22/2020 |
08/09/2023 |
62 |
 |
Recognizing Your Privilege(DI003) |
Many of us have privileges. Owning a car, going to college, and even having a device to read this information on are all privileges. But there are much more substantial ones that can significantly impact our lives and jobs. Privilege is a form of unearned power and means having advantages that you didn’t ask for. It’s often invisible to those who have it, yet, for those who don’t, their lack of privilege is apparent and persistent. By the end of this course, you’ll be able to: • Identify the importance of recognizing your privilege • Explain what privilege looks like in the workplace • Demonstrate ways to use your privilege to benefit others Why take this course? It can be hard to admit and talk about our own privileges, but recognizing them is the 1st step in helping others who have fewer privileges. This is especially important in the workplace. Suitable for all individuals, this course will show you why being an ally for others can truly make a difference. 10 mins | SCORM | Workbook |
19.00 |
04/21/2021 |
08/07/2023 |
109 |
 |
Reporting a Hazard(WPE04) |
Clowns – whether you love them, hate them, or find them terrifying, there's no denying they’re hilariously accident-prone. A custard pie to the face, all 4 wheels falling off their car at the same time, or a bucket landing on their heads! They’re pretty hopeless at spotting hazards, but that’s all part of the show, right? In the workplace, hazards are serious business though, so spotting and properly reporting them is vital. Getting it right could mean avoiding injury. Getting it wrong could result in anything from minor bumps and bruises to serious, or even fatal, accidents. By the end of this course, you’ll be able to: • Understand the risks of not reporting hazards • Identify hazards in your workplace • Report hazards correctly Why take this course? This course will help you spot different types of hazards in the workplace, show you how to report hazards correctly, and explain what might happen if you don’t report hazards properly. If you want your teams to stay safe in the workplace, this course is essential. 10 mins | SCORM | Workbook |
19.00 |
06/30/2020 |
08/09/2023 |
43 |
 |
Retail & Augmented Reality(RM004) |
You need a new outfit, but you’re stuck at home and can’t make it out to the stores. So, you order something online. Actually, you order a few outfits online, because you’ll probably send some back. If only there was a way to have an in-store experience online. Well, there is. It’s called augmented reality. Augmented reality, or AR, technology allows customers to combine an in-store experience with the digital world. Consumers can now try out new purchases at home without touching any merchandise. AR helps retail businesses do effective product promotion and save on the cost of returns. There are many ways to use AR in retail. This course will show you how. By the end of this course, you’ll be able to: • Explain what augmented reality is and how it fits into retail • Recognize the benefits of using augmented reality in retail • Demonstrate awareness of augmented-reality methods used in retail Why take this course? This course is perfect for retail managers or retail head-office employees. You’ll find out what augmented reality is and why it’s used in retail. You’ll also find out how augmented reality benefits retail and how retail businesses are starting to use it. 10 mins | SCORM | Takeaway Tasks |
0.00 |
07/20/2022 |
07/20/2022 |
96 |
 |
Retail Cannabis Compliance Certification and Subscription(AAA3) |
Do you want to become a certified Master Budtender? Do you and your coworkers want to easily keep up to date on changes in Oregon cannabis compliance, have access to business skills courses that increase your dispensary sales chops, plus learn about new product brands? All while earning points toward free premium learning opportunities? upLVL's Retail Cannabis Compliance Subscription brings you all that and more! Click the first module below to find out more, and let your manager know about our volume user discounts when you sign up the whole store! |
0.00 |
01/06/2021 |
08/17/2021 |
97 |
 |
Retreats(GHERET) |
In 2016, as Oregon prepared for legalized sales, we were busy setting up Willamette Valley Alchemy, our cannabis extraction lab. For those who don’t know, the Pacific Northwest has a deep-rooted appreciation for cannabis, forged by generations of local family farmers. Similar to the wine industry, in Oregon we smell, taste, & talk about our bud. Long story short: Oregon demands the very best and continues to set the bar high. But when it came to the edibles we found, this main ingredient was barely mentioned. We wanted to know who grew it, how it was processed and how to get the effect we wanted. And then there were the gummies themselves, which were mushy and artificial tasting. We were disappointed to learn that the most anticipated & most expensive candy we’d ever purchased was completely disappointing. Lynn Sherman grew up loving Haribo gummies. While she was helping the WVA team prepare for licensing, at home she was testing gummy recipes. By using full-spectrum extracts, she found it not only rounded out the effects, it also added a perfect hint-of-hash to the fruit purees (something other manufacturers had been trying to cover up). After 52 batch adjustments, we had a deliciously chewy gummy that was better than all of the rest -- infused or not! Retreats gummies quickly spread WVA’s passion from the extraction lab to the kitchen. Today we make 5 different strain-specific edibles & like our initial inspiration demands, we keep the focus on the main ingredient, weed. Your support helps us celebrate exceptional Oregon growers (find the farm and strain on each package). At WVA, we believe that putting quality first - in work, play, and even relaxation - is the key to a fulfilling life. |
0.00 |
12/22/2020 |
04/14/2023 |
87 |
 |
Return-to-Work Compliance(CME18) |
Whenever colleagues and team members are able to return to work after an injury or illness, it’s a relief for everyone involved. But welcoming employees back to the workplace is about more than just celebrating their return. You need to check in with them, to make sure they have everything they need to remain at work. You’ve also got to refer to your organization’s policies and follow a robust return-to-work process. Organizations need to strike a productive balance between supporting employees as they return to work and ensuring that future absences are kept to a minimum. This course will help you to look out for the best interests of your employees and your organization, to achieve the best outcome for all. By the end of this course, you’ll be able to: • Recognize the importance of following a return-to-work process • Demonstrate how to conduct return-to-work interviews with employees • Explain the role of risk assessments and reasonable adjustments in reducing further employee absences Why take this course? Return-to-work compliance is an important skill for anyone who manages teams and employees to master. This course will show you how to work with employees to support their return to work. 10 mins | SCORM | Workbook |
19.00 |
10/11/2022 |
08/08/2023 |
99 |
 |
Sales Listening Skills(SE001) |
Did you know: better listeners are more likable, more successful, and research says they have better relationships too? This means that listening effectively during the sales ceremony is an essential skill. Because the more likable you are and the better relationships you can build with your prospects, the more likely you are to reach your sales goals. Listening effectively will also help you develop mutual trust, make fewer mistakes and even enhance your product and customer knowledge. Sounds good, right? By the end of this course, you’ll be able to: • Understand the benefits of becoming an effective listener • Identify effective sales listening skills and techniques • Use your listening skills in your everyday sales conversations • Understand what makes a great conversation and when to use humor • Be yourself, genuine & build relationships • Understand social contracts and connecting with people • Follow tips for better active listening Why take this course? This course is ideal for those who are in sales and want to improve their communication skills. See, listening effectively is an essential part of communication. Particularly when you’re meant to be listening to your customers, so that you better understand their problems. When you know what their problems are, you can start figuring out the best way to solve them. This course covers how to become an effective ‘active’ listener and will help your sales team connect and build relationships with their customers. It also gives tips and techniques they can use to improve their whole sales pitch. 15 mins | SCORM | Workbook |
19.00 |
06/30/2020 |
08/07/2023 |
96 |
 |
Self-Limiting Beliefs(MH003) |
It goes without saying that we all want to do the best we can in life. We want to be successful, happy, and to reach for the stars. To completely tick off each of our goals, we need to believe in ourselves. Unfortunately, it’s quite common to have self-limiting beliefs as well, and these can have a big impact on reaching our full potential. Self-limiting beliefs can take many different forms, but they can all make succeeding and overcoming obstacles difficult, and sometimes impossible. They usually develop as a response to previous painful experiences or failures, and are a way of protecting ourselves from any future pain or what may seem like unachievable goals. Self-limiting beliefs can become quite embedded in our subconscious. This course can help you break the cycle and to believe in yourself again. By the end of this course, you’ll be able to: • Identify the different types of self-limiting beliefs • Consider where these beliefs may have come from • Challenge your thoughts and develop new behaviors Why take this course? This course is for anyone who wants to reach their full potential, but feels there is something within that’s holding them back. We all have knocks to our confidence and self-doubt from time to time, but it’s important to recognize if those thoughts are justified or just self-destructive. 5 mins | SCORM | Takeaway Tasks |
0.00 |
10/11/2022 |
03/09/2023 |
96 |
 |
Self-Management(WET04) |
Think of the best manager you’ve ever had. They likely showed great leadership skills, and were knowledgeable and patient. But, the real secret to their success? First and foremost, they were great at self-managing. Self-management is the ability to regulate your own emotions, thoughts, and behaviors effectively in different situations. From stress management to goal setting, self-management skills are crucial in the workplace as they help you contribute to a better work environment for yourself and your co-workers. By the end of this course, you’ll be able to: • Identify what is meant by self-management • Recognize the advantages of self-managed teams • Demonstrate how to apply self-management skills to the workplace Why take this course? Anyone can learn self-management skills, and doing so allows you to carry out tasks professionally and ethically. Having a team that’s able to manage itself in terms of productivity, quality, innovation, and profitability adds enormous bottom-line value to any business. This course is for professionals of any level who want to master their self-managing skills in order to thrive both personally and professionally. 10 mins | SCORM | Takeaway Tasks |
19.00 |
01/27/2021 |
08/07/2023 |
103 |
 |
Self-Service Customer Management(CSM07) |
Do you ever wonder why you’re still overwhelmed by calls in customer service, even though your company has self-service solutions? Most customers prefer self-service, but they still need to contact you if they can’t find the answers to their questions. That’s where self-service customer management comes in. When it’s done well, self-service gives customers a better experience, and helps customer-service employees be more efficient. When it’s not done well, it can frustrate customers and add stress to employees. Fortunately, there are lots of methods you can use to boost the self-service experience. By the end of this course, you’ll be able to: •Distinguish between good self-service and bad self-service •Recognize the advantages of providing good customer self-service •Implement ways to improve self-service customer management Why take this course? This course is perfect for business owners and managers who want to deliver a better self-service experience. You’ll learn the difference between good and bad self-service, the benefits of giving a good self-service experience, and some methods to improve the management of self-service customers. 15 mins | SCORM | Takeaway Tasks |
19.00 |
10/20/2021 |
08/07/2023 |
125 |
 |
Selling the Proposed Solution(SE006) |
Back in the 1980s, it was a simpler time. Hair was big, fashion was colorful, and music was better. And, in the world of sales, a new strategy was emerging -- solution selling. It’s pretty simple. A salesperson was on hand to diagnose a prospect’s needs and recommend the right products or services to fulfill those needs. It’s a technique that asks questions and reveals problems that buyers didn’t know they had so that you can sell them your solution. Simple but clever stuff. Although much has changed since then, the interaction with a customer hasn’t. Customers still have problems, and you can still resolve these problems with an appropriate product or service. When you know your customer, you can tailor your product towards being the solution to a problem they didn’t even realize they had. The result? More sales for you! By the end of this course, you’ll be able to: • Understand the meaning and methods behind solution selling • Understand the needs of your customers • Identify when to use questions rather than a hard sell Why take this course? If you work in sales or marketing, being able to sell solutions is an essential skill. This course will help you understand the intricacies of solution selling. Dealing with customers and their needs hasn’t changed too much in a long time. But now, more than ever, gaining and retaining customers is trickier because customers are spoiled for choice. This course will help you understand the methods used in solution selling, and how questioning techniques can improve your pitch. 15 mins | SCORM | Workbook |
9.00 |
06/30/2020 |
05/17/2021 |
41 |
 |
SEO and PPC(MSA03) |
The internet’s amazing, right? All the knowledge in existence is available at the touch of a button, and on devices that fit into the palm of your hand! But besides being the world’s most comprehensive encyclopedia, when used correctly, the internet’s also a marketing superpower! In this digital age, a business website is a must-have. But to make any website really work as a marketing tool, you need to choose, and implement, the right strategy for letting people know that it’s there. Two of the most effective methods of doing this are Search Engine Optimization (SEO) and Pay Per Click (PPC) advertising. By the end of this course, you’ll be able to: • Compare SEO and PPC • Recognize the benefits of SEO and PPC • Identify the most suitable method for your marketing • Plan an SEO or PPC strategy Why take this course? Having an on-point strategy for boosting internet traffic is an absolute must in modern marketing. If you’re a leader, senior manager, or marketing executive, this course can help. It’ll explain 2 of the most popular methods for driving web traffic, and how to use them. And, by following the steps in this course, you’ll be able to effectively plan SEO and PPC strategies as part of your overall marketing strategy. 15 mins | SCORM | Development Plan |
19.00 |
04/21/2021 |
08/07/2023 |
110 |
 |
Service at the Cash Register(R0002) |
When you’re taking your turn on the cash register, you might be the only person your customer interacts with in-store. That’s a golden opportunity for you to make their shopping experience a good one. Why is that important? Because good customer service goes a long way. When a customer has a good in-store experience, they’ll be satisfied, which will, in turn, make your role easier. This course is going to explain how to have this short, but important interaction correctly. By the end of this course, you’ll be able to: • Demonstrate the correct greeting and manage personal interactions • Identify opportunities to upsell or exchange for a better deal • Compare different payment measures and how they affect customers Why take this course? The customer is king, so you have to treat them like one. The service you give them at the cash register is an important part of any shopping trip, both for them and for you. This course is perfect for those just starting out in retail, or for employees looking to refresh their customer service skills. 15 mins | SCORM | Takeaway Tasks |
19.00 |
04/21/2021 |
08/07/2023 |
111 |
 |
Service with a Smile (Even When Tired)(R0010) |
More often than not, excellent customer service starts with a smile. But retail can be a fast-paced and challenging environment to work in. So how can you deal with things like dissatisfied customers and keep delivering top-notch customer service? While we can’t control everything about our interaction with customers, the attitude we bring to the exchange is something we can control. That’s why helping ourselves and our co-workers to stay positive and customer-focused even when things are tough is such a vital part of providing excellent customer service. By the end of this course, you’ll be able to: ● Recognize why service with a smile is so important to customers ● Explain how to create a positive experience for customers ● Demonstrate how to overcome burnout to stay customer-focused at work Why take this course? The quality of interaction with frontline staff has a huge impact on how customers feel about their retail experience. Whether you’re dealing with customers face-to-face or over the phone, or overseeing teams which do, this course will give you an insight into why a positive approach is so effective. It’ll also explain how to keep delivering that all-important smile! 10 mins | SCORM | Takeaway Tasks |
19.00 |
04/21/2021 |
08/07/2023 |
111 |
 |
Setting Common Goals(TWE02) |
If you work in a team, it’s likely you’ve felt frustrated at times when everyone seems to be pulling in different directions. Because when this happens, teams become disjointed and unorganized. And with each member believing their way is best, disagreements arise. This is probably because your team doesn’t have a common goal. To be a successful team, common goals are crucial. They help employees stay focused, keep tasks on track, and aid in organizing valuable resources. Without common goals, teams will just become a group of individuals with their own aims. By the end of this course, you’ll be able to: • Understand what common goals are • Recognize the benefits of setting common goals • Define and set common goals • Communicate goals effectively • Differentiate between short- and long-term goals Why take this course? If you work in a team, then being able to set and work toward a common goal is essential. This course will help you better understand what common goals are, how they’re beneficial, and how to set and communicate them. It will also look at the relationship between short- and long-term goals. 10 mins | SCORM | Takeaway Tasks |
19.00 |
06/30/2020 |
08/09/2023 |
42 |
 |
Setting Stretch Goals(CM009) |
We’ve all set New Year’s resolutions that we knew, deep down, we wouldn’t keep. It’s easy to assume the goals you set to quit sugar or go running every day were just too hard and that’s why you didn’t achieve them. But what if, actually, they weren’t challenging enough? Or they didn’t challenge you in a way that energized and motivated you to step outside of your comfort zone and achieve real changes? Stretch goals are all about pushing yourself to achieve things that you aren’t currently capable of. They demand that you take risks, gain new skills, and change how you normally work. Not only can they help you to make big changes in your professional life and pursue your dreams, they can also improve your job satisfaction and sense of accomplishment. By the end of this course, you’ll be able to: • Define stretch goals and how they can energize and motivate people • Implement techniques to establish stretch goals to work toward • Avoid the common pitfalls associated with setting stretch goals Why take this course? To achieve your true professional potential, you need to figure out what you really want and how to take innovative steps towards it. Everyone can benefit from learning how to set stretch goals that will challenge them to step outside their comfort zone and acquire new skills and experiences. 10 mins | SCORM | Development Plan |
19.00 |
10/11/2022 |
08/07/2023 |
162 |
 |
Sexual Harassment(CME02) |
Sexual harassment certainly isn’t an easy subject to bring up, but it’s a serious issue that shouldn’t be avoided. Workplaces of all kinds need to adopt a zero-tolerance policy from the start, and ensure that the details of which are communicated clearly to all staff. Harassment can happen to anyone and involves any unwelcome verbal, visual, or physical conduct of a sexual nature that affects working conditions or creates a hostile working environment. Employers are responsible for ensuring that employees never have to face harassment in their workplace. They have a legal obligation to take reasonable steps to protect their employees and keep them safe. And if they fail to do so, they’re legally liable. By the end of this course, you’ll be able to: • Identify what is meant by sexual harassment • Recognize the various categories when dealing with harassment • Demonstrate how to prepare for and respond effectively to incidents of harassment Why take this course? This course is for employers of all kinds. While we all hope to never experience sexual harassment, knowing what to do if it ever does occur is crucial for getting the protection and respect everyone deserves. Following this course will enable you to take steps to keep everyone safe, while protecting you and your company from running into liability issues. 10 mins | SCORM | Workbook |
19.00 |
01/27/2021 |
08/08/2023 |
99 |
 |
Sexual Harassment - Employer Version(CME11) |
Sexual harassment is always unacceptable. Nobody should have to work in a hostile environment in which they feel threatened or uncomfortable. But unfortunately, many people still experience sexual harassment in the workplace. Employers have a legal responsibility to respond to incidents of sexual harassment appropriately. Understanding what sexual harassment is and how to handle it will help you to make sure your employees are protected. It will also help to keep your organization on the right side of the law. By the end of this course, you’ll be able to: • Define sexual harassment and the relevant legislation • Respond appropriately to sexual harassment in the workplace • Recognize the legal responsibilities of employers investigating sexual harassment complaints Why take this course? Contributing to a workplace in which everyone is treated with dignity and respect is important. Anyone leading or overseeing teams needs to respond appropriately if they witness or receive a report about an employee being sexually harassed. This course will help you to recognize and respond to sexual harassment, in line with federal legislation. 10 mins | SCORM | Workbook |
19.00 |
10/11/2022 |
08/08/2023 |
99 |
 |
Show, Don't Tell(ME009) |
Customers are now able to compare multiple products right from their phones and computers. Depending on your business, the way you’ll show customers the results from using your product or service will vary. But if you manage to determine the best way to show these results and the most suitable platform for sharing your product’s benefits, you can increase your sales and growth dramatically. Customers are now able to compare multiple products right from their phones and computers. Depending on your product or service, the way you’ll show results will vary. But if you manage to determine the best way to show these results, and the most suitable platform to share this information, you can increase your sales and growth dramatically. By the end of this course, you’ll be able to: • Understand why the simple “hard sell” no longer works • Identify how powerful images can say more than words • Create effective content to help convert sales Why take this course? In a world where consumers have become savvier, using “show, don’t tell” will keep you ahead of the game. If you’re a business owner or marketing manager, this course offers useful tips on mastering the art of subtle persuasion. Showing customers you understand their needs and demonstrating how your product can help will take your sales to the next level. 10 mins | SCORM | Workbook |
19.00 |
06/30/2020 |
08/07/2023 |
40 |
 |
Sips Elixirs(GHESIPS) |
We created Rogue Raw to tap into the often unrepresented market of healthy edibles. Seeing a need for products marketed to people with dietary restrictions or who don’t necessarily want to consume their cannabis via a candy product, we set out to make a different type of edible. Oregon recreational edible limits being set at 50 mg of THC was very limiting to many people who relied on higher mg content to feel the effects they were searching for, so we knew a tincture product, with its higher mg limitations, was a great delivery method for our product. Sips was born, tapping into both the “lean” culture of people who are sipping to get as high as possible, and the health conscious cannabis consumer, who appreciates the product being sugar free, free of artificial flavorings and colors, and the enhanced bioavailabilty of the product. Our advanced proprietary delivery method means that mg for mg, consumers will feel the effects of Sips sooner, experience the high for longer, and they will feel stronger than other edible products. We formulated our recipe to be consumable as both a drink mixer- or syrup, or taken straight like a tincture. #Sipsomething |
0.00 |
12/30/2020 |
02/02/2023 |
88 |
 |
Siskiyou Sungrown(GHESISK) |
Siskiyou Sungrown began as a provider of medicinal cannabis. Our founders began providing for Oregon medical marijuana patients in 2000, and have continued to this day. Our product line was launched in 2014, and hasn’t changed. When recreational sales became legal in Oregon in 2016, we chose to offer our products to the greater population through the OLCC program. Our roots on the medicinal side mean we will always be focused on our customers’ wellness by choosing the safest, most non-toxic, all natural processing methods. |
0.00 |
01/04/2021 |
04/19/2023 |
89 |
 |
Situational Leadership - Delegating Leadership(SL004) |
When adopting the delegating leadership style, a manager assigns a project or task to someone and then trusts them to carry it out with minimal monitoring. This approach is used when staff members are competent, self-motivated, and happy to agree on vision and outcome – with a view to working without any support. Delegating leadership is the highest of the 4 situational leadership styles. It not only allows a leader to delegate and free up their time, it also places responsibility on the team member who takes on the task. And delegating doesn’t have to involve global project management. It might involve asking an office junior to organize the yearly networking conference. But whatever the task, it’s viewed as a sign of trust and responsibility. By the end of this course, you’ll be able to: • Use your judgment to hand over control when appropriate • Define what is meant by delegating leadership • Explain why delegating is such an important management tool Why take this course? This course is for anyone who manages people. Knowing when to delegate in a work environment is essential, as it frees up time for leaders, allowing them to focus on tasks that only they can perform. Effective delegation is about knowing your team members’ abilities and getting them to use that talent to achieve results. 5 mins | SCORM | Development Plan |
19.00 |
10/11/2022 |
08/07/2023 |
96 |
 |
Situational Leadership - Participating Leadership(SL003) |
Good leaders know when to teach, when to direct, when to listen, and when to ask for opinions. While it might be down to you to make the final call, engaging your team will let them know that you value them and their opinions... and they’ll be more likely to work hard for you if you do! Being a participating leader promotes personal growth and development and encourages higher performance levels. You’ll be more approachable if you ask people what they think, and you’ll be supporting a certain level of risk taking, which ultimately benefits the company. This course will show you how you can engage your team so that everyone feels valued. By the end of this course, you’ll be able to: • Encourage input from individuals for the good of the team • Understand when to adopt a participating-leadership style • Bring value to your organization by nurturing relationships and showing team members you value their ideas Why take this course? This course is for anyone who manages people. Being able to understand the benefit of getting others to participate and knowing when to ask for their input is key for successful leadership. 5 mins | SCORM | Development Plan |
19.00 |
10/11/2022 |
08/07/2023 |
96 |
 |
Situational Leadership - Selling Leadership(SL002) |
Some people like being told what to do, while others like to know why things happen in a certain way. You know that member of your team who always asks, “And why’s that?” Well they’re showing you they’ve got the potential to learn and grow in their role, if you just give them a little of your time. So, if someone asks you to show them where some files are kept, you could just point them in the direction of the filing cabinet. But a better idea would be to show them to the files, and explain why they’ve been filed there. That’s called a selling leadership style. It helps employees to learn, not simply do. This course will show you how using a selling leadership style can really push your team members to excel in their roles. By the end of this course, you’ll be able to: • Use this management style to develop your team’s skills and improve their knowledge • Motivate members of your team who show an interest in learning more • Explain your thoughts and decisions clearly by opening up communication channels Why take this course? This course will benefit anyone who manages other people. Being able to assess when to use a selling leadership style will help to push members of your team to develop, reach for higher standards, and pursue promotions. 5 mins | SCORM | Development Plan |
19.00 |
10/11/2022 |
08/07/2023 |
96 |
 |
Situational Leadership - Telling Leadership(SL001) |
All good leaders know that different situations, and different people, require different approaches. Mike struggling with the printer on his 1st day on the job would simply need clear instructions. But talking to Sal, who heads up the marketing team, about a conflict with a client – well, that would demand a completely different conversation. Situational leadership is about managing your team using a mixture of 4 different leadership styles. A telling leadership approach usually involves dealing with people who are inexperienced and involves giving advice on how something needs to be done. By the end of this course, you’ll be able to: • Improve your effectiveness as a leader and manager • Understand when to adopt a telling leadership style • Help those around you develop and grow under your guidance Why take this course? This course will benefit anyone who manages other people. Being able to assess your team and various situations, and deciding which leadership style to use, will improve your effectiveness as a manager. This course will show you what a telling leadership style is and how it could help you manage people more effectively. 5 mins | SCORM | Development Plan |
19.00 |
10/11/2022 |
08/07/2023 |
96 |
 |
Smokes by The Grow Brand Training(GHESBTG) |
Brand training and micro-verification for Smokes by The Grow! Located in the heart of Southern Oregon, The Grow is a family farm passionate about the positive impact and effects of both medical and recreational cannabis. We offer a diverse line of cannabis products, flower, pre rolls, and pre roll packs found in select Oregon Marijuana Dispensaries. With the combined hard work of master growers, genetic scientists and our family, we have created innovative and exceptional versions of our own cannabis strains. Harvesting only our finest buds from our outdoor and indoor grows, we pride ourselves on delivering the best of the best. |
0.00 |
02/10/2021 |
02/02/2023 |
84 |
 |
Social Commerce(RM001) |
Where do customers spend most of their time? It’s not in stores or websites. They hang out on social media where they can see products in posts or tweets. And if they see something they like, they want to buy it immediately without having to click through to a brand website. How can you make that happen? Social commerce means that customers can buy products without leaving their social-media platform. There are lots of benefits to offering social commerce, such as generating social proof and increasing your pool of potential customers. And there are plenty of strategies to make more sales on social media. This course will tell you everything you need to know. By the end of this course, you’ll be able to: • Define social commerce • Recognize the benefits of social commerce • Identify the best social-media platforms to use for social commerce • Apply strategies to increase sales on social media Why take this course? This course is perfect for retail managers or anyone working at a retail head office. You’ll learn what social commerce is and the advantages it gives to retail businesses. You’ll also discover the best platforms and methods to use for social commerce. 15 mins | SCORM | Takeaway Tasks |
19.00 |
07/20/2022 |
08/07/2023 |
96 |
 |
Social Media - Hints and Tips (to avoid)(OSP05) |
Social media is a fantastic tool. It’s given us the ability to connect with people around the world and share our lives in a creative and fun way. Unfortunately, it’s also become a place where an ill-judged post could come back to haunt you later. Remember: your social media is a snapshot of how you appear, so you must consider how each post could sound out of context. You wouldn’t want your friends, family, or boss seeing inappropriate comments you’ve posted online, right? If you aren’t thoughtful when using social media, you could land yourself in hot water and have to face the repercussions. Luckily, this course will help explain what not to do on social media. By the end of this course, you’ll be able to: •Identify what types of content would be inappropriate to post on social media •Understand what could happen if you post “inappropriate” content •Utilize techniques to ensure your content is safe Why take this course? Most of us use social media frequently, so we’re all at risk of slipping up online. For example, posts made when emotional or ill might not meet your usual standards, and might be considered inappropriate, particularly out of context. This course will help you be more aware of what you post. 5 mins | SCORM | Takeaway Tasks, Development Plan |
19.00 |
11/04/2021 |
08/07/2023 |
129 |
 |
Social Skills(EI006) |
Have you ever wondered why some people are great in social situations, while others seem to struggle? Maybe you find it hard to persuade people to go along with your ideas, while for your co-workers it seems easy. But why? Well, it’s all down to social skills. And like any skill, they can be learned. Social skills are about perceiving and positively influencing other people’s emotions. You’ll find this really useful in the workplace, especially if you’re part of a team, because you’ll be able to build rapport and communicate well with your co-workers. There are strategies you can practice to improve your social skills, such as active listening, and paying attention to nonverbal communication. By the end of this course, you’ll be able to: • Define social skills • Identify the benefits of developing strong social skills • Create a plan to boost your social skills Why take this course? Anyone who wants to improve their social skills will benefit from taking this course. You’ll learn what social skills refer to, discover the benefits of having great social skills, and be able to choose some strategies for improving your social skills. 15 mins | SCORM | Development Plan |
19.00 |
07/26/2021 |
08/09/2023 |
117 |
 |
Staying Motivated(WET09) |
Why does it seem so hard to do some things and simple to do others? It’s tough to get yourself back to the gym after a few weeks off, but it’s oh, so easy to enjoy that double cheeseburger with all the trimmings. Or maybe you threw yourself into a project with great excitement but now it’s day 4 and you just don’t feel as enthusiastic. Motivation is what drives you to achieve your goals. But there are different types of motivation, and some work better than others at getting you started and keeping you moving forward. Figuring out how to stay motivated will help you begin projects, keep your energy up as you work on them, and ensure you see them through to the end. By the end of this course, you’ll be able to: • Recognize the value of motivation • Identify the different kinds of motivation and their benefits • Use tools and techniques to stay motivated Why take this course? If you find it hard to get started, or feel your enthusiasm flagging in the middle of a project, revisiting your motivation to find out if it’s strong enough, or even if it’s the right kind, can revitalize your drive. This course will help you get started. 10 mins | SCORM | Takeaway Tasks |
19.00 |
01/27/2021 |
08/07/2023 |
103 |
 |
Structuring your Presentations(PS004) |
We’ve all been there. Forgetting our lines. Relying on notes. Facing an audience that’s more interested in their smartphones than your presentation. You wonder what you’re missing. Is it more facts? Higher energy? While these elements are key to knocking a presentation out of the park, without a proper structure, ideas are just that. Ideas. Structuring your presentation will help you communicate your message more effectively. Without that structure, your ideas will be muddled, and you’ll confuse your audience. This course will help you provide listeners with something they can follow, engage with, and most importantly, remember. By the end of this course, you’ll be able to: • Recognize the benefits of structured presentations • Identify ways of improving the structure of your presentations • Show an understanding of structuring an effective presentation • Adopt techniques to structure your presentations to keep your audience engaged Why take this course? This course is for anyone who needs to present information as part of their job. It’ll help you identify basic structuring techniques and show you the benefits of a well-organized presentation. You’ll also see how to bring structure to your ideas to help create effective presentations that’ll keep your audience engaged. 5 mins | SCORM | Takeaway Tasks |
19.00 |
07/26/2021 |
08/09/2023 |
118 |
 |
Synchronous vs. Asynchronous Learning(LNA04) |
If there’s one thing that’s changing all the time, it’s technology. Business learning’s had to adapt fast, thanks to huge shifts in how we work, collaborate, and learn. Synchronous learning (engaging in real time), and asynchronous learning (accessing learning in your own time) are now commonplace terms in any L&D department. The question is: Do you know which one to use, and when? Both approaches can bring excellent results, if used in the right context. It’s about picking the right tool for the job and basing your choices on your organization’s specific learning needs and goals. Understanding the options available to you is essential in designing the most effective learning program for your context. This course will get you started. By the end of this course, you’ll be able to: • Compare the benefits and limitations of synchronous and asynchronous learning engagements • Recognize the benefits of synchronous, asynchronous, or blended learning in different contexts • Analyze learners’ skills, needs, and topics to decide on the best approach on a course-by-course basis Why take this course? If you’re working in L&D, HR, or leadership, this course is aimed at you. You’ll understand how synchronous and asynchronous learning models work in practice, which is most effective in different contexts, and how to choose the best approach. 10 mins | SCORM | Takeaway Tasks |
0.00 |
07/20/2022 |
07/20/2022 |
96 |
 |
Taking Accountability(LE007) |
In the workplace, being able to see your faults and accept responsibility is vital. Not only does it set a positive example for others, but it can also help to inspire teams and improve your business’s development. Sometimes admitting you got something wrong is tough, and passing the buck or trying to cover it up may seem like the easier option. You can probably think of some politicians who do this all the time, right?! While it might seem like a good way of protecting your pride, acting this way can make situations worse and, most importantly, doesn’t give you a chance to learn from your mistakes. When it comes to being accountable, it’s best to lead by example. By the end of this course, you’ll be able to: • Understand what accountability means • Understand why taking accountability is good for business • Conquer the common pitfalls of taking accountability Why take this course? If you’re a leader, either new or experienced, being able to see your faults and admit them is key to building trust and respect within your team and improving morale and productivity. This course will show you how to master taking accountability in a few simple steps, so you can self-reflect and improve both professional and personal relationships. 10 mins | SCORM | Takeaway Tasks |
19.00 |
06/30/2020 |
08/07/2023 |
38 |
 |
Taking Calculated Risks(ENT08) |
You take risks every day. When you’re crossing the street, trying out a new recipe, or sending that text, you’re risking a potentially unhappy outcome. But that doesn’t stop you from doing it, so why would it be any different for a business? Every business needs to take some risks. If it doesn’t, it’ll never grow or learn anything. But the chances you take in your day-to-day life are much more familiar to you, so you know what the outcomes could be and how likely they are. Not knowing the details of risks can make you afraid, and that fear can restrict your business’s potential. This course is designed to show you how to measure the likelihood and impact of potential risks. By the end of this course, you’ll be able to: • Recognize methods of measuring risk • Analyze the likelihood and impact of risk • Compare measured risks to measured opportunities • Explain the importance of thorough research Why take this course? If you’re a leader, innovator, or entrepreneur, then this course is for you. It’ll help you understand that risks need to be taken to grow your business. By learning to measure potential risks and compare them to potential opportunities, you’ll be able to take your company to new heights. 15 mins | SCORM | Takeaway Tasks |
19.00 |
01/27/2021 |
08/07/2023 |
101 |
 |
Talent Management and Development(HRE05) |
Talent competitions are everywhere! Every time you turn on the TV, famous judges from the world of entertainment are critiquing acts or hailing them as “the next big thing.” But you don’t have to be famous to be able to manage talent. In business, a workforce with the correct “talents” is crucial to an organization’s success. Human resources departments are at the forefront of managing this. Whether it’s scouting out new talent or developing current talent within the business to better achieve goals, having a good talent management strategy is a must. By the end of this course, you’ll be able to: • Understand what talent management is • Identify the business benefits of managing talent • Create a successful talent-management strategy Why take this course? A successful talent-management strategy will have a positive impact on your business, as it lets you employ, nurture, and further employees’ skills to help meet and even surpass targets. If you work in or manage an HR department, then building this strategy is up to you. This course will help you better understand what talent management is, and how to create the right strategy for your business. 10 mins | SCORM | Workbook |
19.00 |
07/16/2020 |
08/07/2023 |
46 |
 |
Technology(CSE09) |
We all know technology is great. Take electric motors – they work exceptionally well for Tesla. They’re eco-friendly and quiet. The invention is also thrilling because Tesla’s customers expect innovative changes. What would happen if you put an electric motor on the menu of the local Chinese restaurant though? Would those customers be as thrilled? Unlikely. Now, this may sound far-fetched, but you’d be surprised how often technology is used incorrectly. Instead of helping, it makes jobs harder for staff and drives customers away from businesses. When technology is used well, though, it can work wonders for a company, adding excitement, reducing workload and improving communication with customers. But with so much tech out there, how do you choose what to use? By the end of this course, you’ll be able to: • Identify the differences between tangible technology and intangible technology • Understand connected personalization • Know what technology will make your customers’ lives easier • Put the customer ahead of data (GDPR) • Outsource technology Why take this course? Whether it’s used for ordering equipment, creating an algorithm on your website, putting a purchase through the till or just making a phone call, technology is brilliant for building and improving businesses. But, used in the wrong way, technology can annoy customers, hinder their experience and create friction within the company. This course is essential training for anyone involved in customer-focused decision-making processes, as it explains what technology is and how it can be used. It will also show you how to select the right technology for your company and how technology has the power to generate better customer service. 15 mins | SCORM | Workbook |
9.00 |
06/30/2020 |
05/17/2021 |
36 |
 |
Test Course CannabisU() |
This is a test course for testing auto-generated emails |
0.00 |
08/11/2023 |
08/11/2023 |
181 |
 |
Test Course THC Girls() |
This is a test course for testing auto-generated emails |
0.00 |
08/11/2023 |
08/16/2023 |
181 |
 |
Test Course UCANN() |
This is a test course for testing auto-generated emails |
0.00 |
08/03/2023 |
08/15/2023 |
181 |
 |
Tetragram(Tetra1) |
Tetragram is a smart, digital platform that helps patients get the most out of medical cannabis. It’s free, private, and secure. View the video and elements of this mini-course and learn how Tetragram can help your patients and dispensary customers. You can download the PDFs and the FREE app here too. Your customers will thank you for it! Track Creating a diary of your cannabis experiences is the fastest way to know what works best for you. Keep track of what you’ve had and how it helps. No more remembering strain names. Rate Each type of cannabis has its own unique effect. Understand what works best for you, and find other products that work similarly. You can share your ratings with our community to help others find the most effective products. Customize Uniquely yours in every way. Create custom symptoms, take photos, write detailed notes, and focus on making the most helpful experience for you. Empower Feel confident every time you walk in the dispensary that you’ll be able to find the products that treat your symptoms best. |
0.00 |
03/14/2022 |
04/06/2023 |
150 |
 |
The Basics of Cannabis Vape Cartridge Use() |
The basics of cannabis vape cartridge use What is a Cannabis Vape Cartridge? Why Use Cannabis Vape Cartridges? How Do You Use a Cannabis Vape Cartridge? Additional Tips and Tricks Brought to you by DOTCOM CANNABIS www.dotcom-cannabis.com |
0.00 |
03/08/2020 |
12/10/2020 |
65 |
 |
The Basics of Commercial Awareness(R0007) |
In London, England, cabdrivers must train for and pass a test called “The Knowledge.” It’s a test designed to ensure they have a deep understanding of their job, and their industry. And, by making sure every driver has commercial awareness like this, they’re able to deliver one of the best taxi services in the world. But having this kind of awareness isn’t exclusive to London cabdrivers. Commercial awareness means understanding how the company you work for, and your whole industry, works. Being commercially aware is vital for everyone, in every business, as it helps drive success. Because of this, employers see commercial awareness as one of the most desirable skills in an employee. While you might not have to sit a test on commercial awareness, improving your knowledge will help you progress in your career. By the end of this course, you’ll be able to: • Define commercial awareness • Describe the importance, and benefits, of being commercially aware • Use techniques to improve your commercial awareness Why take this course? If you’re a new retail executive, or looking to progress, having good commercial awareness is a must. By taking this course, you’ll develop your understanding of commercial awareness, and recognize how it will benefit you. You’ll also learn some useful techniques to help improve your commercial awareness. 10 mins | SCORM | Takeaway Tasks |
19.00 |
04/21/2021 |
08/07/2023 |
111 |
 |
The Consequences of poor Health and Safety Practices(SFL05) |
Have you ever had what you thought was a great idea for an office party, but you couldn’t make it happen because someone brought up a “possible health and safety issue” with your plan to launch fireworks from the roof? Boring! Boring, maybe. But safe. And sensible. There are many reasons why employers need to take health and safety issues seriously. If they don’t, people might get injured or suffer illness. This course is all about the consequences of poor health and safety practices. It will cover the different ways businesses can be impacted, and offer guidance on how they can avoid these consequences by fulfilling their health and safety responsibilities. By the end of this course, you’ll be able to: • Organize a list of different consequences of poor health and safety practices • Discuss the potential legal ramifications of an accident or health and safety incident • Refine your health and safety policy to improve your standards Why take this course? Employers need to protect the health and safety of their staff, contractors, and members of the public affected by any work the business does. When you’re fully aware of the consequences that can result from failing to meet your responsibilities, you’ll understand exactly why health and safety in the workplace is a matter of the utmost importance. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/11/2022 |
08/08/2023 |
141 |
 |
The Desire to Help Others(R0009) |
The desire to help others is 1 of the most important traits in a retail employee. Retail shouldn’t be seen as an opportunity to take advantage and sell to a customer at any cost. Instead, it’s an opportunity to discover what the customer wants and find a way to help them get it. You could be providing the right information, matching the right product, or explaining how the company’s products or services bring them what they need. When you help a customer like this, you’re providing the best possible retail experience, building trust, and increasing your chances of selling successfully. By the end of this course, you’ll be able to: • Recognize the benefits of helping others • Identify ways in which you can help customers • Apply your sales skills while helping customers Why take this course? This course is essential if you work in retail at any level. You’ll see how you can help customers in different ways, understand what the benefits of helping customers are, and learn how to apply your sales skills and still help your customers get what they want. 15 mins | SCORM | Takeaway Tasks |
19.00 |
04/21/2021 |
08/07/2023 |
111 |
 |
The Different Content Marketing Strategies(MSM10) |
If you’re a marketing executive or manager, you’ll know all about the power of content marketing. You might already be producing blogs and articles demonstrating your business know-how. Almost certainly you’re pumping out posts on social media about your products and services. But what’s your strategy? Have you really thought it through? The most successful content marketers have a documented strategy which helps them focus on priorities and deliver specific results. This course is designed to offer guidance on how you can organize your content marketing tactics into a coherent plan. By the end of this course, you’ll be able to: • Identify different strategies for producing and publishing content • Recognize the most important questions marketers need to address regarding their content marketing strategy • Choose relevant KPIs to apply to your content marketing strategy Why take this course? Devising a content marketing strategy is more involved than choosing which social media platforms to bombard with your messages and visuals. When it comes to structuring your content operation, there are different models of approach. There are also numerous methods you can use to reach and engage your audience. This course will help you find perspective on what content marketing strategy would work for your organization. 10 mins | SCORM | Development Plan |
19.00 |
10/11/2022 |
08/07/2023 |
160 |
 |
The Entrepreneurial Mindset(ENT02) |
Everyone has a mindset. And, while you might not be aware of it, it affects every part of your life. It’s an established set of attitudes you hold, which can uncover opportunities, ignite ambition, and help you thrive. It can also be an obstacle, anchoring you to familiarity. This might be comfortable but isn’t productive for thoughts and actions, and it doesn’t help you learn and grow. An entrepreneurial mindset is a set of skills that lets people identify and maximize opportunities, overcoming and learning from setbacks, in order to succeed. And while it’s often thought that “people are just born with it,” getting into this way of thinking is actually something you can train your brain to do. By the end of this course, you’ll be able to: • Identify the traits of an entrepreneurial mindset • Define the importance of having the right mindset • Use techniques to improve and expand your entrepreneurial mindset Why take this course? To be a successful entrepreneur, you have to think like one. Having the right mindset will give you the courage to push boundaries, face adversity, and carry on. For anyone looking to hone their mindset to achieve results, this course can help. It will explain what an entrepreneurial mindset looks like and why it’s important. It will also offer advice and techniques to help get you thinking like an entrepreneur. 10 mins | SCORM | Takeaway Tasks |
19.00 |
01/27/2021 |
08/07/2023 |
101 |
 |
The Five Ps: Persistence, Patience, Purpose, People & Profits(ENT01) |
The age of discovery is upon us! The world’s advancing so fast that it can be hard to keep up. Things that once seemed unimaginable are now completely possible, and the buzzword in every business is “solutions.” So, it’s a great time to pull out your inner entrepreneur! The flip side to advancement is growing competition. So, to succeed as an entrepreneur, you need to stand out above the rest. A large part of that is down to your approach. And to master a winning approach, at the heart of your mindset you need “The Five Ps”: Persistence, Patience, Purpose, People, and Profits. By the end of this course, you’ll be able to: • Define and apply the meaning of the Five Ps in entrepreneurship • Identify the importance of the Five Ps in entrepreneurship • Use techniques to improve your Five-Ps skills Why take this course? Coming up with a unique idea is great, but turning that idea into reality is the true key to entrepreneurship. In order to manage that effectively you not only need the idea but the personality skills to make it happen. For all budding entrepreneurs, this course will help you to focus on the Five Ps and understand why they are crucial. It will also give you tips and techniques to help improve your skills. 10 mins | SCORM | Takeaway Tasks |
19.00 |
01/27/2021 |
08/07/2023 |
101 |
 |
The Flipped Classroom(LNA02) |
Old-school training – we’ve all been there. The trainer stands at the front and delivers a perfectly crafted lecture as learners sit passively. A few rushed questions at the end and no time for practice. It’s no secret that this method is ineffective and dated. Thankfully, training norms are changing. The “flipped classroom” is a model that reverses the regular routine and delivers content before the training session, usually digitally. Learners arrive ready to dive straight into meaningful discussion, collaboration, and problem-solving. This means higher engagement, retention, and practical application for your learners, and a far more time- and cost-effective training model for your business. By the end of this course, you’ll be able to: • Compare the strengths and limitations of the “flipped” and traditional models of training • Use a blend of digital and other tools to deliver effective pre-session learning • Recognize and plan for common pitfalls of the flipped-classroom approach Why take this course? If you’re working in L&D or management and you’re ready to flip your business training model, this is the course for you. You’ll get a solid understanding of the concepts and structures of the flipped classroom, and how you can use them to improve the quality of learning in your organization. 15 mins | SCORM | Takeaway Tasks |
0.00 |
07/20/2022 |
07/20/2022 |
96 |
 |
The Four Types Of Leader(FreeLE001) |
When thinking of great leaders, people like driven presidents or heads of state who achieved their goals might come to mind. Or maybe you remember someone from your personal life, like a teacher or school principal, whose “no-nonsense” attitude helped get results. Although these types of people may not have been liked by everybody, they all used their leadership styles to create success. It just goes to show that whether you’re popular or not, adopting the appropriate style of leadership will encourage others to follow your guidance. In the workplace, the same rules apply. By the end of this course, you’ll be able to: • Understand what a ‘leader’ is • Understand why leadership is important • Identify the 4 leadership styles, their advantages, and disadvantages • Adopt a leadership style that works for you Why take this course? Whether it’s running a team project or fairly dividing a birthday cake up for the office, leadership skills are useful. This course will help you learn about the different styles of leadership, as well as discover which method works for you so that you can always perform at your best. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/11/2022 |
08/09/2023 |
96 |
|
The Four Types Of Leader(LE001) |
When thinking of great leaders, people like driven presidents or heads of state who achieved their goals might come to mind. Or maybe you remember someone from your personal life, like a teacher or school principal, whose “no-nonsense” attitude helped get results. Although these types of people may not have been liked by everybody, they all used their leadership styles to create success. It just goes to show that whether you’re popular or not, adopting the appropriate style of leadership will encourage others to follow your guidance. In the workplace, the same rules apply. By the end of this course, you’ll be able to: • Understand what a ‘leader’ is • Understand why leadership is important • Identify the 4 leadership styles, their advantages, and disadvantages • Adopt a leadership style that works for you Why take this course? Whether it’s running a team project or fairly dividing a birthday cake up for the office, leadership skills are useful. This course will help you learn about the different styles of leadership, as well as discover which method works for you so that you can always perform at your best. 10 mins | SCORM | Takeaway Tasks |
19.00 |
06/30/2020 |
08/07/2023 |
38 |
 |
The Importance of a Mentor(CM004) |
Have you ever thought how nice it would be to have someone at work looking out for you? Someone who gives you advice and guidance as well as a high five when you do a good job? Well, that’s exactly what a mentor is. It’s someone with experience who’s willing to share their wisdom and knowledge with you. A mentor can help you advance in your career. To get the most out of the mentoring process, you need to know what you should look for in a mentor, what a mentor actually does, and the best way to find one. Having a mentor can boost your self-esteem and help you develop a variety of new and useful skills. By the end of this course, you’ll be able to: • Understand the mentoring relationship and know what’s expected from the mentor and the mentee • Know the traits to look for in a mentor and how to find one that’s right for you • Appreciate the difference between mentoring and coaching • Understand the huge benefits that mentoring brings to everyone involved Why take this course? This course is ideal for anyone who’s interested in finding out about the mentoring process. You’ll learn about the relationship between mentor and mentee, and what traits to expect in a great mentor. You’ll also recognize how mentoring is different from coaching, and identify the advantages of mentoring for both mentor and mentee. 10 mins | SCORM | Development Plan |
19.00 |
10/11/2022 |
08/07/2023 |
162 |
 |
The Importance of Brand(CSE02) |
Know your brand. Would it surprise you to learn that knowing your brand is one of the best ways to provide top-notch customer service? A brand isn’t only a logo, a quirky name, or a social media presence – it’s also the knowledge and passion every team member displays when dealing with customers. It means understanding company values, what they stand for, and delivering the style of service that customers expect from your brand. Many businesses forget to tell their employees what their vision and values are, and how these flow into the brand. This lack of training can mean employees second guess and misrepresent the brand causing knock-on issues, often unintended. Luckily, this course is designed to help you ensure you and your staff know exactly why representing your brand when interacting with customers is so important. By the end of this course, you’ll be able to: • Understand the meaning of a ‘brand’ • Understand how branding affects the consumer • Identify why it’s important to breathe your brand • Identify how lack of brand knowledge creates a bad customer experience • Successfully train staff on your brand Why take this course? If your customer experience doesn’t consistently deliver on the promise your brand makes, then you have a problem. By matching customer service with your brand values, you’ll generate new leads, get better feedback, and offer consistent service across your entire company. This course is essential for teams working directly with customers, like customer support and success, as well as those that represent the brand's voice, like marketing and sales. 15 mins | SCORM | Workbook |
19.00 |
06/30/2020 |
08/07/2023 |
36 |
 |
The Importance of Food Labeling(FSA03) |
Ever heard the phrase “You eat with your eyes first”? It’s the idea that if food looks good, it’s more enticing. And food packaging plays an important role in this for the consumer. It’s a clever marketing tool, drawing people toward a particular brand or product. But food packaging, and crucially food labeling, plays a much more important role than just selling a product. When it comes to food safety, the way food is labeled has a huge part to play. From ingredients, to calories, and cooking instructions, labeling gives you need-to-know information. But why is detailed labeling so important, and what information should labeling deliver? Take this course to find out. By the end of this course, you’ll be able to: • Recognize the Codex Alimentarius international food-labeling standards • Define the importance of food labeling for food safety, nutrition, and compliance • Use best-practice guidelines to ensure food is labeled correctly in your workplace Why take this course? Food labeling assists with keeping businesses compliant, and the consumer safe. So, if you work in the food industry, you need to understand how it works, and why it’s important to stick to guidelines. For leaders and managers working in the food industry, this course will explore the international food labeling standards, and explain why following them is not only beneficial for business, but also vital for safety. 10 mins | SCORM | Infographic |
19.00 |
10/11/2022 |
08/08/2023 |
141 |
 |
The Importance of Planning(WET10) |
Everyone has a goal to reach or a vision to work toward, whether it’s an individual working solo, or a manager guiding a team through a long-term project. But you can’t just point yourself in a direction and hope you’ll make it there somehow. You wouldn’t build a house without an architectural plan, would you? Effective action benefits from planning. Creating a plan that will take you from where you are to where you want to be, will give you a road map to follow. Effective plans will allow you to work out potential problems before they appear and make a schedule that will keep you on track, so you can achieve your goals efficiently. By the end of this course, you’ll be able to: ● Explain the importance of planning ● Identify ways in which a plan will benefit your actions ● Implement techniques that will help you create a plan Why take this course: If you have goals to meet but can’t quite see the way forward, an effective plan will help make the journey smoother and more achievable. This course will help explain the importance of planning, its benefits, and the techniques you can use to help create effective plans. 10 mins | SCORM | Takeaway Tasks |
19.00 |
01/27/2021 |
08/07/2023 |
103 |
 |
The Importance of Procedures(R0006) |
You’ve heard the phrase, “Rules are made to be broken,” right? And sometimes it’s okay to bend the rules a little. Like having a cheat day when you’re on a diet, or staying up to binge-watch your favorite show, even though you’ve got an early start the next morning. You might feel a little guilty, but bending those rules isn’t likely to have serious consequences. But in retail, as in any industry, not sticking to company rules and policies could be much more serious for both you, and the business you work for. So, procedures are put in place to help everyone understand, and follow, company rules. By the end of this course, you’ll be able to: • Identify different types of retail policies and procedures • Recognize the benefits of following procedures • Explain how to ensure you follow the correct retail procedures Why take this course? Whether you’re a retail assistant looking to progress, or a new retail manager or executive, this course will be beneficial to you. It’ll examine types of retail procedures you might be expected to follow, explore the benefits of following them, and explain how you can be sure you’ll follow the correct procedures at all times. 10 mins | SCORM | Takeaway Tasks |
19.00 |
04/21/2021 |
08/07/2023 |
111 |
 |
The Importance of Store Windows(RA004) |
Do you ever spot a store window so eye-catching that you forget what you’re supposed to be doing and walk right in? That’s how important store windows are. With the rise of internet shopping, it’s difficult to get people into physical stores. But window displays can grab the attention of passersby and draw them inside. Well-dressed store windows, whether physical or virtual, have a positive influence on sales. If you’re asked to help on an in-store window display, or with the website store window, you’ll need to know how best to use the window space or virtual features. It’s also useful to have a few techniques up your sleeve to make your displays attractive to potential customers. By the end of this course, you’ll be able to: • Recognize the importance of store windows so you can use them effectively as a marketing tool • Identify different types of window displays to make the best use of your available space • Recognize the impact of virtual store windows to successfully draw online customers • Apply techniques to create effective window displays that attract customers into your physical store Why take this course? Window displays are a vital marketing tool within retail. This course is perfect for retail assistants or executives who need to work on window displays in their role. You’ll learn why store windows – both physical and virtual – are so important. You’ll also discover different kinds of window displays, and ways to create them. 15 mins | SCORM | Takeaway Tasks |
19.00 |
10/11/2022 |
08/07/2023 |
141 |
 |
The Importance of Training(HRE01) |
No one knows everything, despite what they might tell you. When it comes to your workforce, you might have hired highly skilled and qualified staff, but that doesn’t mean they don’t need training. Many businesses overlook the importance of training, marking it as too costly or time consuming. But not offering training can be extremely detrimental to your whole business, as it prevents the workforce from adapting to change. This can slow down processes and damage staff well-being, leading to higher accident rates and lower productivity. Continual training and development is vital for improving and refreshing skills, and gaining new skills, to keep up with changing methods. By the end of this course, you’ll be able to: • Understand why training is vital for your workforce • Start a training and development program • Identify types of training available to your business Why take this course? Creating an environment of continual learning will not only benefit morale but will streamline working methods, boosting productivity and cutting long-term costs to improve your whole business. So, if you’re a leader or HR manager, this course is for you, as it shows how continual training and development ensures your staff always have the right skill set, and guides you through starting a program in your workplace. 10 mins | SCORM | Workbook |
19.00 |
07/16/2020 |
08/07/2023 |
46 |
 |
The Importance of Workplace Housekeeping(WH001) |
If someone asked you to think of a risky job, you’d probably say something like fixing electricity towers, or piloting jets. With jobs like those, the risks are obvious. But in actual fact, any workplace can turn into a hazardous danger zone if it’s not kept clean, tidy, and well maintained. Good housekeeping practices are a vital part of keeping every workplace safe from everyday hazards. But what is housekeeping? And what sort of accidents could be caused by not following good housekeeping practices? Well, luckily, this course can help you answer those questions. By the end of this course, you’ll be able to: • Define the benefits of good workplace housekeeping • Identify everyday risks and hazards in the workplace • Adopt techniques to ensure good housekeeping practices Why take this course? Poor housekeeping can lead to potential risks for you, your colleagues, or your customers. To minimize risk, it’s everybody’s job to make sure good housekeeping practices are followed in the workplace. This course will highlight the benefits of good housekeeping, and show you how to spot the everyday hazards wherever you work. 10 mins | SCORM | Infographic |
19.00 |
07/26/2021 |
08/09/2023 |
116 |
 |
The Key Values of Equality, Diversity and Inclusion(DI001) |
Most organizations are aware of equality, diversity, and inclusion (or ED&I) and how they can positively impact the workplace. Unfortunately, however, many businesses might only implement the diversity part such as hiring employees from untapped groups. They may fail to treat everyone fairly and actually make them feel included. When diverse employees are given equality of opportunity and are actively included in an organization, they’re more likely to feel valued and respected. In turn, this creates a strong sense of engagement which drives innovation and performance as well as productivity levels. By the end of this course, you’ll be able to: • Explain the differences between equality, diversity, and inclusion • Describe the business benefits and importance of ED&I • Demonstrate how to make your organization more equal, diverse, and inclusive Why take this course? Suitable for business owners and managers, this course will show you why implementing the values of ED&I will enhance your organization’s growth and prosperity. 15 mins | SCORM | Workbook |
19.00 |
04/21/2021 |
08/07/2023 |
109 |
 |
The Marketing Funnel - From the Top to the Bottom(MSM01) |
You know that saying, “Cast your net wide”? Well, that’s the best way to begin a marketing campaign. When you start building consumer relationships, you invite as many people as possible to view your product. But, as with fishing, not everyone is going to bite. That’s where the marketing funnel comes in. The marketing funnel is a great tool for helping you visualize your customer’s journey from first interest to final purchase. It helps you and your marketing team understand why some customers remain engaged throughout the whole buying process, and others don’t. Using marketing funnels effectively will help you target relevant buyers, nurture customers, and build loyalties. By the end of this course, you’ll be able to: • Identify the key stages of the marketing funnel • Recognize the benefits and limitations of the marketing funnel in the digital age • Create your own funnel to fit your marketing strategy Why take this course? Whether you’re a marketing manager, marketing executive, or a senior leader, this course can help you create a strong marketing strategy. You’ll explore the key stages of the marketing funnel, and recognize the pros and cons of using this tool within changing digital markets. You’ll also be able to create your own funnel to fit your company’s marketing goals. 10 mins | SCORM | Development Plan |
19.00 |
10/11/2022 |
08/07/2023 |
160 |
 |
The Power of Imagination(ENT04) |
Remember being a kid? Anything was possible. Ball stuck on the roof? No problem, you’d just fly up there like a superhero. But as adults, imagination gets replaced with common experiences. And drawing on those experiences, instead of using your imagination to problem-solve, becomes a barrier to progress and problem-solving. Because they have no hindering adult experiences, children think without boundaries. They use their imagination to problem-solve like superheroes and look at everything in fresh, new ways. In business, these imaginative skills are crucial for success. If everyone approached problem-solving like children do, the world would be a much more innovative place. By the end of this course, you’ll be able to: • Recognize the importance of imagination in business • Identify how imagination aids problem-solving in any business • Use techniques to develop your imagination skills Why take this course? Successful entrepreneurs embrace their inner child, harnessing the power of imagination, to turn visions into realities and use fresh thinking to problem-solve. And the brilliant thing about imagination is everyone has it. You just need to rediscover it! Whether you’re a budding entrepreneur or a seasoned leader wanting to refresh, this course can help. It will examine the role of imagination in business and why it’s crucial for growth. It’ll also offer some useful advice on how to harness the powers that your imagination holds. 10 mins | SCORM | Takeaway Tasks |
19.00 |
01/27/2021 |
08/07/2023 |
101 |
 |
The Power of Influence(ENT07) |
Influential people hold a lot of power, and can change the behaviors of others with just a suggestion. When a popular business or public figure advertises a certain product, you can almost guarantee that product will see a surge in orders. Using influential celebrities and leaders in advertising campaigns isn’t a new idea, it was common as far back as the Roman Empire, so it’s useful to learn how to harness that power of influence in your field of business. You might not want to reach every single teenager in America, but having greater influence in your workplace will improve your leadership skills and your results. By the end of this course you’ll be able to: • Recognize the importance of influence in business • List positive methods for increasing influence • Examine ways to leverage your influence to create change Why take this course? Leaders and entrepreneurs who are looking to build their standing within their industry will benefit from a greater understanding of influence. When your influence grows, so does belief in your leadership, bringing you power in your chosen field and creating a strong, cohesive team. 10 mins | SCORM | Takeaway Tasks |
19.00 |
01/27/2021 |
08/07/2023 |
101 |
 |
The Power of Microlearning(LNE03) |
You know the old saying, ‘Good things come in small packages’, right? Well, when it comes to learning, that can be pretty on the mark. Microlearning gives you the chance to learn new skills in small doses without pushing your brain into overload. In the workplace, microlearning can be a great way of training employees, as it concentrates learning into “nuggets” with engaging content that’s both fun and informative. This can be far more beneficial than long, information-packed sessions delivered as text or a presentation. And, as a bonus, microlearning can streamline your company’s training scheme. By the end of this course, you’ll be able to: • Understand what ‘microlearning’ is • Appreciate the convenience of eLearning & technology • Use microlearning to demonstrate that learning can be fun Why take this course? Microlearning is effective for challenging short attention spans, and the best way to learn about it is… you guessed it, in a microlearning course! For managers or persons responsible for training, this course will give you a greater understanding of learning in bite-sized chunks, showing how engaging content can make learning fun. It will also show you how technology and eLearning can be harnessed to allow training to be delivered quickly and on the go. 10 mins | SCORM | Takeaway Tasks |
0.00 |
06/30/2020 |
06/15/2022 |
96 |
 |
The Power of Networking(ME008) |
Building connections is important in every business and in every department of a company. Knowing how to form and grow these connections is a crucial part of helping your business succeed. That’s where networking comes in. Simply walking up to someone random to say hello during a conference is probably not going to result in a valuable connection. Instead, you should know a few things about the person before approaching them, and also have a plan for starting a conversation. Even if meeting strangers may not be your favorite thing to do, this course will help make the process feel easier and more natural. By the end of this course, you’ll be able to: • Understand why “who you know, not what you know” is true in networking • Build strong connections • Find networking opportunities that will benefit your business Why take this course? Whether you’re a business owner, manager, or in charge of marketing, networking is a powerful way of putting your business out there. But, like any other tool, if you don’t use it right, things could go very wrong. Getting the balance of power just right could make you the face everyone wants to meet. So, before you check out the complimentary buffet at the next trade show, use the tips and advice in this course to make sure your networking skills are top notch. 10 mins | SCORM | Workbook |
19.00 |
06/30/2020 |
08/07/2023 |
40 |
 |
The Power of Patience(LRM06) |
Patience. For some it’s just a card game, for others it’s about keeping their calm when things don’t go their way. Patience isn’t just a card game or a virtue. It can be powerful, too. It’s an essential tool for every leader that will improve success rates and help build better workplaces. When you use patience in the workplace, you can improve relationships, command respect, and win better deals. Successfully exercising patience can take a little time out of your day, but it’s worth it. In the long term, you’ll save time and money by listening to staff, considering your options, and biding your time in dealmaking. By the end of this course, you’ll be able to: • Recognize the benefits of being patient • Describe patience-building techniques • Practice patience while interacting with your team Why take this course? If you’re a leader, you’ll need to exercise patience to be successful. Beyond just counting to 10, there are many techniques you can use to help with that. So, if you want to learn how to be as cool as ice, then this course will help you. You’ll learn about patience, how it can be useful in the workplace, and how you can be more patient as a leader. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/22/2020 |
08/09/2023 |
62 |
 |
The Power of Pillar Pages(MSM02) |
In ancient Greece and Egypt, things were built to last. Many of their monuments are still standing, despite being thousands of years old. The foundations of a business website should be just as strong. In the modern world, it’s all too easy for a website to disappear into the depths of search-engine rankings. One of the simplest ways to avoid this, is through pillar pages. You can use pillar pages to give a clear overview of a website, while also providing links to related content. Good pillar pages can help people navigate the company website easily, encourage users to engage with the business you work for, and boost search-engine rankings. This course will show you how. By the end of this course, you’ll be able to: ● Recognize the benefits to user experience that pillar pages offer ● Identify how pillar pages can promote the company’s digital rankings ● Create and manage your own pillar pages Why take this course? If you’re a marketing manager, marketing executive, or a senior leader, this course can help. You’ll learn about the benefits of pillar pages and discover how to boost your search engine rankings. You’ll also learn to create and manage your own pillar pages to help users interact with the company you work for online. 10 mins | SCORM | Development Plan |
19.00 |
10/11/2022 |
08/07/2023 |
160 |
 |
The Power of Self-Reflection(MH005) |
Have you ever stopped and looked in the mirror to see what you really look like? Not just a quick glance to make sure everything’s still in the right place. But a real close look at your features, like the shape of your eyebrows, the exact color of your eyes, or the size of your nose. Well, self-reflection is kind of like that, but on the inside. It involves paying close attention to yourself and thinking about your thoughts, beliefs, ways of working, and behaviors. You might be surprised at what you see. You may also be surprised at how much your skills and abilities can be improved by a little self-reflection. This course will explain everything. By the end of this course, you’ll be able to: • Understand the personal benefits of self-reflection • Identify the practical benefits of self-reflection • Recognize the main methods of self-reflection Why take this course? Everyone can benefit from a little self-reflection, no matter what you hope to gain from it. This course will show you the personal benefits of self-reflection, how these can apply to real-world situations, and a few key ways you can effectively reflect on yourself. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/11/2022 |
08/07/2023 |
96 |
 |
The Power of Social Media(ME004) |
Social media has become a huge part of our daily lives, with millions of people online at any given moment. This makes it a powerful marketing tool for every business. Establishing and building a strong social media presence may seem challenging, and it does take time. But it can be a game changer for your business’s growth and success. Learn how to leverage the power of social media to get your brand and products in front of millions of potential customers. Soon, you’ll see a boost in your sales and the overall success of your business. By the end of this course, you’ll be able to: • Understand why social media is important to business • Use social media as a marketing tool • Create good content that can get your business trending Why take this course? Whether you run a small business or a huge corporation, social media is a vital part of your marketing. Having an ineffective social media presence, or not having one at all, could be very bad for your business. This course will guide you through setting up and maintaining an effective social media presence to boost your business. 10 mins | SCORM | Workbook |
19.00 |
06/30/2020 |
08/07/2023 |
40 |
 |
The Power of Teamworking(TWE01) |
While teamwork may not be everyone’s favorite way to get things done, there are many tasks and projects that simply cannot be completed by a single person. Love it or hate it, teamwork is a necessity in the workplace. Even if your job is largely independent of others, sooner or later, you will have to work in a team. If you feel like you’re not equipped for teamwork, then just think about the skills and expertise you can bring to the table. Successful teams build better businesses and are highly valued by employers. When you don’t embrace teamwork, you’re instantly reducing your worth to an organization. The great news is, you can work on your soft skills to become better at teamwork. By the end of this course, you’ll be able to: • Understand the benefits of teamwork • Negotiate the barriers to teamwork • Use essential skills to improve your team working Why take this course? Whatever your role and wherever you work, making sure you can work in a team is essential. This course will teach you about the benefits of teamwork, look into some barriers, and discuss essential skills you’ll need to become a more successful team worker. 10 mins | SCORM | Takeaway Tasks |
19.00 |
06/30/2020 |
08/09/2023 |
42 |
 |
The Purpose of UX and UI in Learning(LNA05) |
The “smart” coffee machine’s beeping obnoxiously, you can’t reach that app in the corner of your phone screen, and you’re stuck in an endless loop of links. No one likes badly designed experiences. Whatever your product, a seamless experience is vital, or you’ll lose your users quickly. Quality learning programs are no different, especially now businesses are increasingly reliant on digital learning tools. UX and UI are essential in creating great digital learning experiences. The terms UX, User experience and UI, User interface design, are often used interchangeably, but they’re quite different. They work together to create learning programs that are easy to use, used often, and result in high-quality learning, satisfaction, and retention. By the end of this course, you’ll be able to: • Compare the differences, and overlap, in UI and UX functions • Recognize the importance of great UI and UX in creating exceptional learning content • Familiarize yourself with the fundamental principles of User Experience (UX) Why take this course? If you’re working in L&D, this course is a must. It’s also useful to anyone working in HR and leadership. You’ll understand the differences between UX and UI and how they work together to create quality learning experiences. You’ll also gain some solid strategies to incorporate into your business’s learning design process. 10 mins | SCORM | Takeaway Tasks |
0.00 |
07/20/2022 |
07/20/2022 |
96 |
 |
The Rewards of Taking Risks(RU005) |
Risk. What does that word mean to you? Heroic adventures, filled with dazzling feats of daring, and spectacular rewards? Or maybe hazards, danger, and potential catastrophe? Unless you’re an action-movie hero, it’s probably far less dramatic than that. Every day, you face risks in various forms, and most days you probably navigate them with little drama. So, when it comes to making decisions about our lives, why does taking risks still feel so, well… risky? The thing is, when you build risk-taking into your life, you stand to gain regardless of outcome. Risk-taking is a reward in itself. It not only opens the door to awesome new experiences and opportunities, but also builds your self-confidence, creativity, and resilience along the way. By the end of this course, you’ll be able to: • Recognize the rewards of positive risk-taking • Compare differing attitudes to risk-taking and their benefits • Justify taking risks for self-development and fulfillment Why take this course? You don’t have to be an ace explorer for risks to be relevant. This course is useful to anyone who wants to push their boundaries and explore the advantages of risk-taking. You’ll learn how taking risks can benefit you and the opportunities it brings. 10 mins | SCORM | Development Plan |
19.00 |
10/11/2022 |
08/08/2023 |
62 |
 |
The Right Way to use Social Media(OSP01) |
By the time you’ve finished reading this sentence, there will be about 100 new social-media users across the globe. Right now, more than half of the global population uses social media, and that number is going up every single moment. Social media has already changed the way we interact personally and professionally, and it’s still evolving. Using social media the right way can enhance your relationships, reputation, influence, and career prospects. Using it the wrong way has the potential to damage those things in less than 280 characters. Professionals need to take social media seriously. In this course you’ll learn exactly why, and how. By the end of this course, you’ll be able to: • Recognize opportunities for using social media to boost your personal and professional status • Create a personal social media strategy • Use content creation and curation to get the most out of social media Why take this course? Social media is everywhere and is only getting more popular, so this course will be useful to everyone taking it. The course focuses on social media for the individual and gives you the tools you need to use social media to your advantage, personally and professionally. It’s a quick and useful addition to your skill set, so come inside and level up. 5 mins | SCORM | Takeaway Tasks, Development Plan |
19.00 |
11/04/2021 |
08/07/2023 |
129 |
 |
The Role of Hygiene in the Workplace(WH004) |
Picture the scene: you arrive at the office and need to use a spare desk. One desk has empty candy wrappers and cups on it. There are crumbs all over the keyboard, the computer screen is covered in finger marks, and there’s a piece of gum stuck to the chair. The other desk is spotless, and even has screen wipes. Which desk do you choose? Chances are, you’d pick the cleaner one, right? Because it looks more hygienic. Good hygiene practices in the workplace are vital for every worker, in any business. And it’s not only about making the right impression, that’s just a bonus. Practicing good hygiene will improve the way you work, and make your whole working environment safer for everyone. By the end of this course, you’ll be able to: • Identify why good personal hygiene is important at work • Recognize the role of working area cleanliness in workplace safety • Identify suitable ways to reduce the risks of hygiene hazards Why take this course? Whatever your job, keeping healthy, happy, and safe at work is pretty vital. But to achieve that, everyone needs to get involved with maintaining hygiene standards. This course shows how good workplace hygiene will benefit you, your colleagues, and your customers. It’ll also give you some useful tips on spotting and fixing hygiene problems at work. 10 mins | SCORM | Infographic |
19.00 |
07/26/2021 |
08/08/2023 |
141 |
 |
The Role of Partnerships(ME006) |
It may seem like businesses are stand-alone entities that are always competing with one another for customers. But more often than not, there’s another product or service out there that compliments what you’re selling, and establishing a partnership with that business could bring a lot of added value to you. Creating a partnership in business can be a great launching point for your marketing strategy. Establishing the right kind of business connection with the perfect partner could be the key to unlocking a whole new customer base and incentivizing your regular clients. By the end of this course, you’ll be able to: • Understand different partnership models • Understand how partnership marketing could benefit your business • Choose the right partnership for your business Why take this course? Whether your business is big or small, partnerships can be a great way to promote your brand and pool marketing plans, cutting down on your costs as you go. The information in this course will help you choose and close a partnership deal that’s right for you, and guide you on getting creative with partnership marketing to boost both your businesses. 10 mins | SCORM | Workbook |
19.00 |
06/30/2020 |
08/07/2023 |
40 |
 |
The Sales Pitch(SE004) |
“Strike two!”. The bases are loaded, the ball is in your hands. If you pitch well, you’ve won the game. The crowd is expectant, the atmosphere is electric. It’s make or break time, all coming down to this final move. You’ve already created your pipeline, done your research and made those connections. Now it’s time to take the next step. That means delivering the best pitch you can to get the best result for yourself, your team, the business, and the customer. By the end of this course, you’ll be able to: • Know your offering and Unique Selling Points (USPs) • Understand the ‘elevator’ pitch • Up your pitching game • Understand storytelling & the release of the trust hormone • Use flattery to build confidence Why take this course? If you’re in the sales or marketing business, getting your pitch right is essential to make a sale. You might think you know everything there is to know about pitching your product or service, but there is always something new to learn. This course is designed to add to your growing arsenal of sales skills. It will be of significant interest to salespeople who want to give their pitching technique a real boost, as it offers tips and advice to help you hone your pitching skills so you can make your product or service really stand out from the crowd. 15 mins | SCORM | Workbook |
0.00 |
06/30/2020 |
01/06/2021 |
96 |
 |
The Science and Art of Budtending(1upLVLBT101) |
Earn a Certification in the Science and Art of Budtending! This course provides all the information that will help budtenders do their job in a helpful and efficient way by understanding the science of cannabis and the arts of customer service and selling. This includes providing an excellent customer experience and recommending what is best based on your customer needs and known science. All while considering ways to improve your dispensaries business through increased customer satisfaction. |
59.00 |
08/24/2022 |
08/08/2023 |
150 |
|
The Science and Art of Budtending(uCannBT1) |
Earn a Certification in the Science and Art of Budtending! This course provides all the information that will help budtenders do their job in a helpful and efficient way by understanding the science of cannabis and the arts of customer service and selling. This includes providing an excellent customer experience and recommending what is best based on your customer needs and known science. All while considering ways to improve your dispensaries business through increased customer satisfaction. |
40.00 |
08/03/2023 |
09/06/2023 |
150 |
|
The Science and Art of Budtending(1CannUBT101) |
Earn a Certification in the Science and Art of Budtending! This course provides all the information that will help budtenders do their job in a helpful and efficient way by understanding the science of cannabis and the arts of customer service and selling. This includes providing an excellent customer experience and recommending what is best based on your customer needs and known science. All while considering ways to improve your dispensaries business through increased customer satisfaction. |
59.00 |
08/08/2023 |
08/09/2023 |
150 |
|
The Science and Art of Budtending(1THCGBT101) |
Earn a Certification in the Science and Art of Budtending! This course provides all the information that will help budtenders do their job in a helpful and efficient way by understanding the science of cannabis and the arts of customer service and selling. This includes providing an excellent customer experience and recommending what is best based on your customer needs and known science. All while considering ways to improve your dispensaries business through increased customer satisfaction. |
59.00 |
08/11/2023 |
08/16/2023 |
150 |
 |
The Value of Diversity and Inclusion in the Workplace(DI010Free) |
There are many benefits to having a diverse workforce, from improved public image to higher employee satisfaction. Recruitment strategies are important, but simply ensuring the presence of diversity isn’t enough. It’s also essential to focus on inclusion to really harness the true potential of a diverse workforce. Ensuring that all employees and colleagues are given equal access to opportunities and are empowered to contribute fully to an organization unlocks the value of diversity in the workplace. Not only is the culture of successfully diverse workplaces healthier, research has also shown that such organizations also tend to outperform competitors. By the end of this course, you’ll be able to: • Recognize the value that a diverse workforce brings to an organization • Describe how inclusion is the key to adding value through diversity • Compare diversity and inclusion strategies Why take this course? If you aren’t making the most of the talents of all your employees and colleagues, you aren’t fully utilizing one of the biggest assets that any organization possesses. A commitment to diversity and inclusion is a business strategy that empowers and benefits everyone. Take this course to learn how enabling all your staff to make a unique contribution can really give you the competitive edge. 10 mins | SCORM | Workbook |
0.00 |
10/11/2022 |
03/09/2023 |
96 |
|
The Value of Diversity and Inclusion in the Workplace(DI010) |
There are many benefits to having a diverse workforce, from improved public image to higher employee satisfaction. Recruitment strategies are important, but simply ensuring the presence of diversity isn’t enough. It’s also essential to focus on inclusion to really harness the true potential of a diverse workforce. Ensuring that all employees and colleagues are given equal access to opportunities and are empowered to contribute fully to an organization unlocks the value of diversity in the workplace. Not only is the culture of successfully diverse workplaces healthier, research has also shown that such organizations also tend to outperform competitors. By the end of this course, you’ll be able to: • Recognize the value that a diverse workforce brings to an organization • Describe how inclusion is the key to adding value through diversity • Compare diversity and inclusion strategies Why take this course? If you aren’t making the most of the talents of all your employees and colleagues, you aren’t fully utilizing one of the biggest assets that any organization possesses. A commitment to diversity and inclusion is a business strategy that empowers and benefits everyone. Take this course to learn how enabling all your staff to make a unique contribution can really give you the competitive edge. 10 mins | SCORM | Workbook |
19.00 |
08/17/2021 |
08/07/2023 |
109 |
 |
Time Management(WET05) |
“Time and tide wait for no man” is one of literature’s most famously quoted proverbs. The sentiment is simple: that the passage of time is inevitable, so we shouldn’t delay in doing things. As in many aspects of life, time is often of the essence in our busy work environments, too. From increased productivity, to reduced stress, managing your time well is an important skill to have; not just for enhancing your professional life, but for your personal life, too. By the end of this course, you’ll be able to: • Recognize the importance of time management in the workplace • Demonstrate time-management strategies • Categorize effective techniques for managing limited time Why take this course? If you and your team aren’t working wisely, it could be costing your business time and money. This course is for any professional who wants to better understand the ways time management can enhance your work ethic - leading to a happier and more productive workplace for all. 10 mins | SCORM | Takeaway Tasks |
19.00 |
01/27/2021 |
08/07/2023 |
103 |
 |
Tracking and Improving the Customer Experience(CSM09) |
How well do you understand your customers’ experience with your business? When customers have positive experiences, they’re more likely to make purchases from you. The only way to know for sure how your customers feel is to track their experience. And to offer great customer service, that experience should be the best it can be. Customer service is an important part of the customer experience. It’s useful to understand the whole customer journey and where problems can occur. Tracking the customer experience is a great way to work out which parts of the journey need improvement and how well you’re meeting customer expectations. There are lots of ways that you can enhance the customer experience to attract new customers and keep loyal ones. By the end of this course, you’ll be able to: •Explain the difference between customer service and customer experience •Recognize the importance of tracking and improving customer experience •Apply strategies to track and improve customer experience Why take this course? This course is for anyone working in customer service who wants to create a great customer experience. You’ll learn how customer service fits into the customer experience, how important it is to track and improve the customer experience, and practical ways to measure and boost that experience. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/20/2021 |
08/07/2023 |
125 |
 |
Turning Ideas into Action(ENT10) |
Everyone’s had that lightbulb moment. When you think of an idea so brilliant that it could just change your life. You can almost hear the “ding!” as it appears over your head. Some ideas could give rise to huge companies with a presence around the world. Or they could turn out to be flops in an oversaturated market. Either way, you’ll never know until you take those ideas seriously and create an action plan to bring them to life. Figuring out how to turn ideas into actions can be daunting, but this course is designed to show you the steps you can take to make your vision a reality. By the end of this course, you’ll be able to: • Analyze your ideas effectively • Create a plan to turn ideas into actions • Monitor the outcomes of ideas Why take this course? This course is designed to benefit entrepreneurs and innovators across all industries, with clear steps to make your new business idea a reality. Our tips will help you take the next steps to get your business ideas off the ground and let your dreams take flight. 10 mins | SCORM | Takeway Tasks |
19.00 |
01/27/2021 |
08/07/2023 |
101 |
 |
Types of Discrimination(DI006) |
When a person is singled out or treated unfairly because of certain characteristics, that’s discrimination. But did you know there are also different types of discrimination an individual might experience, such as workplace policies that apply to all employees but actually place some people at an unfair disadvantage? It’s really important to understand the different ways that people can experience discrimination, so we can defend ourselves and each other while making sure we don’t treat anyone in a way that is discriminatory and wrong. By the end of this course, you’ll be able to: • Define discrimination • Identify the main types of discrimination • Analyze the different ways people can be discriminated against Why take this course? Our differences should be celebrated. We all have a role to play in making the world a safer and fairer place for everyone. Whatever your position in an organization, it’s essential to understand how to define different types of discrimination in case you experience or witness them. It will also empower you to make sure you don’t contribute to a culture of discrimination through your own actions, both in and outside the workplace. This course will bring you up to speed. 10 mins | SCORM | Workbook |
19.00 |
04/21/2021 |
08/07/2023 |
96 |
 |
Unconscious Bias(DI002) |
Have you heard of a supercomputer that can run up to 11 million bits of information per second? Actually, you have. It’s your brain. No wonder you’re feeling so tired! You’re only aware of around 40 of these processes at a time, so it’s great to have the remainder running in the background. But with 11 million of them, the brain is bound to take shortcuts. Some of these shortcuts take the form of unconscious biases. We all have them. Thanks to our culture, upbringing, and environment, our brain makes decisions for us, without us even realizing. We might favor others whose values are similar to our own, hire someone because of their gender rather than experience, or give a project to a friend instead of someone more suitable. These biases aren’t your fault, but you do need to keep them in check. And that’s what this course is all about. By the end of this course, you’ll be able to: • Identify the effects of unconscious bias • Understand where unconscious bias comes from • Demonstrate how to overcome unconscious bias Why take this course? All of us should take unconscious bias seriously in the interest of fairness. Ignoring biases may have a detrimental effect on other people's lives, including your colleagues, potential new starters, and customers. Take this course and you’ll soon understand better how to make the world a fairer place. 10 mins | SCORM | Workbook |
19.00 |
04/21/2021 |
08/07/2023 |
96 |
 |
Understanding Customer Types (Personas)(CSM01) |
Customer personas are created by brands to represent their current and target audiences. In-depth research into the behavior and choices of real people is used to create semi-fictional characters. Details like the character’s aspirations and priorities are included. These examples of the motivations and desires of different types of customers help brands to understand what customers want and why. Knowing the customers that a brand wants to reach and retain is crucial to providing excellent customer service. After all, customers are people. And people all have their individual needs, wants, and preferences. This course will help you to understand how customer personas can help with this. By the end of this course, you’ll be able to: • Recognize how customer personas are used to improve the customer experience • Define the difference between segmentation and customer personas • Describe how customer personas are created Why take this course? Anyone working in an organization that serves customers will benefit from understanding what customer personas are. Knowing who your customers are, and what they want, will help you to meet their needs. This leads to a more satisfying experience for customers. It empowers customer-service representatives to shape their interactions in a positive way. And it’s an essential part of making sure that marketing and product development is efficient. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/20/2021 |
08/07/2023 |
125 |
 |
Understanding your Health and Safety Responsibilities(SFL04) |
Everyone, wherever they are in the world, has the right to work in a safe environment. And the health and well-being of staff while they’re at work needs to be a priority for all employers and employees. But unfortunately, over 2 million people die every year from work-related accidents or illnesses. And even more are seriously injured. You have a duty of care to make sure all employees are safe from harm while they’re at work. Understanding your responsibilities toward the people you employ or manage will allow you to ensure nobody gets hurt. Ensuring staff are safe also has benefits for the organization, as safer working environments improve overall staff productivity and reduce the number of absences. By the end of this course, you’ll be able to: • Recognize the importance of embedding a health and safety culture within your workforce, wherever your staff are based • Explain why dedicated health and safety policies and procedures need to be in place • Demonstrate how to use risk assessments to keep employees safe from harm Why take this course? Different countries have different health and safety laws and requirements that need to be followed. This course will help anyone who oversees or leads staff to understand how to keep them safe from harm, in addition to following the relevant localized legislation. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/11/2022 |
08/08/2023 |
141 |
|
Understanding your Health and Safety Responsibilities(SFL04Free) |
Everyone, wherever they are in the world, has the right to work in a safe environment. And the health and well-being of staff while they’re at work needs to be a priority for all employers and employees. But unfortunately, over 2 million people die every year from work-related accidents or illnesses. And even more are seriously injured. You have a duty of care to make sure all employees are safe from harm while they’re at work. Understanding your responsibilities toward the people you employ or manage will allow you to ensure nobody gets hurt. Ensuring staff are safe also has benefits for the organization, as safer working environments improve overall staff productivity and reduce the number of absences. By the end of this course, you’ll be able to: • Recognize the importance of embedding a health and safety culture within your workforce, wherever your staff are based • Explain why dedicated health and safety policies and procedures need to be in place • Demonstrate how to use risk assessments to keep employees safe from harm Why take this course? Different countries have different health and safety laws and requirements that need to be followed. This course will help anyone who oversees or leads staff to understand how to keep them safe from harm, in addition to following the relevant localized legislation. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/11/2022 |
08/09/2023 |
96 |
 |
Unlocking Your Potential(CM001) |
Do you ever feel like you’re capable of, well, more? You know deep down you should be reaching for the stars but instead you go through your days feeling more like you’re lost in space. Well, maybe it’s time for you to unlock your true potential and become the best version of yourself. The world is full of opportunities. If you want to grab hold of them, you may need to move beyond your comfort zone. It’s easier to do this if you know who you are, who you want to be, and what’s holding you back. Once you’ve gained this focus, you can work out ways to overcome barriers and achieve your potential. By the end of this course, you’ll be able to: • Recognize the value of stepping outside your comfort zone in order to achieve your goals • Understand the value you bring to your role and be more productive by focusing on what’s important • Manage your time and energy more effectively Why take this course? This course is for anyone with an ambition to progress in their career. You’ll discover why it’s important to step outside your comfort zone, know your value, and work out what’s important to you. You’ll also learn how to manage your time and energy productively to unlock your potential. 10 mins | SCORM | Development Plan |
19.00 |
10/11/2022 |
08/09/2023 |
96 |
 |
Updating AR Report() |
Steps needed to produce the weekly AR report for the Pharmer's Market sales team, using Excel, and Lealfink Accounts Receivable reports |
0.00 |
01/08/2022 |
01/08/2022 |
35 |
 |
Using Authority and Power (Taking Chances)(AL002) |
Leadership isn’t about being in a position of authority. It’s about how well you can influence other people and mobilize them for your cause. Anyone can be a leader. Adaptive leaders encourage leadership among their employees so everyone can deal with challenges more easily. To get things done and provoke change, you may have to take a chance and challenge authority yourself. That’s not easy. There are psychological barriers which might hold you back. Fortunately, there are processes you can follow and strategies you can use to overcome those barriers and be a great adaptive leader. By the end of this course, you’ll be able to: • Distinguish leadership from authority and power so you can lead adaptively within any role • Recognize the importance of developing your informal authority to increase your influence • Identify barriers that hold you back from taking chances to be an adaptive leader • Use processes and strategies to overcome barriers so you can take chances and lead successfully Why take this course? If you have a leadership role or work in human resources, you’ll find this course essential. You’ll learn how leadership is separate from authority and power, and why it’s important to develop your informal authority. You’ll also be able to identify what might hold you back from taking chances and use processes and strategies to overcome those barriers. 15 mins | SCORM | Development Plan |
0.00 |
10/06/2022 |
10/06/2022 |
96 |
 |
Using Blended Learning(LNA03) |
Blended learning is easy. You just stick all your training materials online, right? Wrong. It’s far more complex than that. There’s no simple, standard way to use blended learning. It’s about using the many learning tools available in a way that’s matched perfectly to the needs of your learners and business. With the right planning and delivery, blended learning provides high-quality learning experiences suitable for every learner. Flexible and convenient learning opportunities lead to better engagement, understanding, and retention. Get it right, and you’ll soon see the results where it counts: In the day-to-day performance of your team and business. By the end of this course, you’ll be able to: • Incorporate blended learning into your L&D strategy • Plan blended-learning opportunities based on the goals and needs of your organization • Use a range of learning tools to meet your business’s L&D goals Why take this course? Blended learning plays an important part in successful L&D strategy. If you’re working in HR, L&D, or leadership, this course is perfect for you. You’ll get to grips with the basics of blended learning within an L&D strategy, the tools available to you, and how to get started designing the perfect blend for your business. 15 mins | SCORM | Takeaway Tasks |
0.00 |
07/20/2022 |
07/20/2022 |
96 |
 |
Using Humor(LRM05) |
“My manager said he wanted me to have a better day today. So, I went home.” Alright, they can’t all be winners. But you know, using humor effectively can be a great way to lead a team. Even former President Dwight D. Eisenhower said, “A sense of humor is part of the art of leadership.” And who are we to argue? Fact is, using humor effectively creates a good atmosphere, a positive environment, and a productive and happy workplace culture. Your attitude will rub off on your employees when humor is used well. You just have to be careful. Certain types and levels of humor may cause more harm than good, so you have to tread that tightrope carefully. We can help with that. By the end of this course, you’ll be able to: • Identify the correct level and type of humor to use • Explain the benefits of using humor as a leader • Demonstrate humor at appropriate times Why take this course? If you are a leader who wants to get the most out of your team, then using humor is a great way to positively engage with them. Result? Happy, hard-working employees who look up to you as the great leader you are. Learn some techniques and how to use them by taking this course. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/22/2020 |
08/09/2023 |
62 |
 |
Using Positive Visualization(PS007) |
Do you ever have doubting, negative thoughts? Those voices in your head that say, "I'm just no good at this sort of thing"? We all have them. And sometimes they can really get in the way. When you have an important challenge to deal with, such as giving a presentation, you need to get rid of those negativities. Wouldn't it be great if there was some sort of machine that could help you change your attitude? Good news – there is, and you already have one – it's your brain. There's a powerful technique that's used by top athletes, performers, and CEOs – Positive Visualization. This course will teach you how to use visualization to emphasize the positive and eliminate the negative. By the end of this course, you’ll be able to: • Describe how positive thoughts can influence our abilities • Implement positive visualization practices • Apply visualization techniques to prepare for a successful presentation Why take this course? Anyone preparing for an important presentation will know how much of a challenge it can be – even if you’re not a beginner. Positive visualization is a powerful tool for getting into the right "can-do" mindset, and reducing anxiety. And it’s not just useful for people giving presentations – it’s a proven method for helping you reach goals in all areas of life. 5 mins | SCORM | Takeaway Tasks |
19.00 |
07/26/2021 |
08/09/2023 |
118 |
 |
Using Process Automation in Food Safety(FSA02) |
Ever seen those disaster movies about robots taking over the world? You know the ones; set in a dystopian future, where humans are controlled by machines. With modern tech advancements it might feel like some of those scenarios are coming true, but thankfully that’s just the stuff of Hollywood. In the real world, automation is an essential tool for business. When it comes to the food industry, process automation can enhance safety and compliance in a number of ways, helping to protect the consumer and bringing big benefits to businesses. But to make sure machines don’t cause more problems than they solve , automation needs to be used correctly. By the end of this course, you’ll be able to: • Describe the benefits of automation for food safety • Identify drawbacks of automation and ways to mitigate them • Identify areas within your business in which automation could enhance food safety Why take this course? The idea of leaving things in the hands of robots might be a little unnerving, but automation is becoming a crucial part of modern business. If you’re a manager anywhere within the food supply industry, this course is for you. It will examine the benefits and potential drawbacks of automation, as well as where it can be used for making processes safer, and ways to mitigate problems. 10 mins | SCORM | Infographic |
19.00 |
10/11/2022 |
08/09/2023 |
141 |
 |
Using the Right Language(CSA01) |
Using the right language is like, really important man. ’Cos if you don’t then people might not respect you and stuff. That’s right. People will perceive you differently depending on the language you use. Be too conversational and relaxed, and they may not think you’re professional. Be too pompous and stuffy, and they might think you’re not human. When you deal with customers, it’s vitally important that you use the right language. Be positive, confident, clear, and polite. It’s also important to be empathetic, showing that you understand how they feel and what they want. If you can do all that, you’ll build great customer relationships. By the end of this course, you’ll be able to: • Identify right and wrong language • Recognize the benefits of using the right language • Describe how to use the right language Why take this course? It’s so important that you use the right language when working in customer service. That’s why this is the right course for you. You’ll find out the types of language you should and shouldn’t use, understand the benefits of using the right language, and learn how to use it in your job. 10 mins | SCORM | Workbook |
19.00 |
10/22/2020 |
08/07/2023 |
96 |
 |
Using the Weekly Sales Dashboards() |
how to make sense of and make use of the weekly sales dashboard reports. |
0.00 |
09/25/2022 |
09/25/2022 |
124 |
 |
Value-Based Selling(SM012) |
Do you ever find yourself getting so caught up in the excitement of sales that you forget what it’s really about? Getting so focused on making the sale that you forget what’s behind it? If you do, you’re certainly not alone. It’s easy to forget that underneath everything, it’s about what the customer wants or needs. Well, there are specific sales techniques that put this right at their heart. This means you never forget that, without showing your product or service has value to the customer, it’ll be hard to convince them to buy it. You may be surprised how much your sales improve by moving to this approach. And this course will show you how. By the end of this course, you’ll be able to: • Recognize the benefits of value-based selling • Identify the key principles of value-based selling • Understand how to apply these principles to increase sales Why take this course? Most customers will only buy what they want or need. So focusing your sales practices on this just makes sense. This course will show you why value-based selling improves sales figures, the key principles of value-based selling, and how to apply these to your own selling practices. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/11/2022 |
08/08/2023 |
128 |
 |
Viral Marketing(MSA10) |
“It’s gone viral!” You’ve probably heard that phrase before. And, if you use social media, you’ve likely seen viral content, too. Funny videos, catchy songs, and internet pranks shared repeatedly. They attract huge audiences across the globe. The reason they’re so popular is simple. They’re honest, emotive, and relatable. But whether they’re humorous or heartfelt, they strike a chord with mass audiences, not just specific targets. Viral marketing works in the same way. It’s essentially traditional “word-of-mouth” marketing, but with a modern twist: the addition of tech to spread the word further. Going viral can be a huge boost for brand marketing, because creating content can be cheaper than traditional methods, it offers businesses a global reach, and, if it works, can bring massive returns. But to work, viral marketing relies on people connecting with, and sharing, your content. By the end of this course, you’ll be able to: • Recognize the benefits and limitations of viral marketing • Identify opportunities for viral marketing campaigns • Create and launch a viral campaign, as part of your marketing strategy Why take this course? If you’re a senior leader in marketing, a marketing manager, or a marketing executive, this course can help you with viral marketing. It’ll explain what viral marketing is, and how to identify opportunities and avoid pitfalls when creating content. By using the tips in this course, you’ll be able to create campaigns with the potential to send brands into viral overdrive. 10 mins | SCORM | Development Plan |
19.00 |
04/21/2021 |
08/07/2023 |
110 |
 |
Washing your Hands(WH005) |
Take a look at your hands. How do they look? Clean, or dirty? If you answered, “Clean,” well done! But how clean are they really? Even though they look clean, getting rid of all those nasty germs and bacteria is harder than it sounds, and might take a bit of extra work. Good hand hygiene plays a crucial role in stopping the spread of bacteria and germs. But how can you make sure you keep everything clean and safe, and those pesky little bugs don’t go anywhere other than down the drain? Well, this course has the answers. By the end of this course, you’ll be able to: •Recognize the importance of good hand hygiene •Identify when you should wash your hands •Adopt effective hand-washing techniques Why take this course? Whatever you do, and wherever you are, keeping good hand hygiene will help protect you, and others, from accidentally picking up harmful contaminants. This course will highlight the importance of good hand hygiene, and give you advice on when and how to wash your hands properly. 10 mins | SCORM | Infographic |
9.00 |
07/26/2021 |
08/07/2023 |
116 |
 |
What is Adaptive Leadership?(AL001) |
Today’s world is complex. Rapid technological advances mean the world is always changing. That leads to businesses also being in a constant state of change so they can keep up. It’s not enough to be a leader anymore. Now, it’s important to be an adaptive leader. Adaptive leadership can give you a practical framework to help your team or organization adapt to challenging situations. But the principles behind adaptive leadership aren’t just technical – they’re things you may need to develop, such as emotional intelligence. Adaptable leaders need to possess certain traits, such as embracing uncertainty. There are challenges, but being ready for change is greatly beneficial, and there are strategies you can use to become a successful adaptive leader. By the end of this course, you’ll be able to: • Explain the 4 main principles of adaptive leadership so they can be successfully applied • Identify traits of adaptive leaders, so areas of personal strength can be highlighted • Recognize the benefits and challenges of embracing adaptive leadership so you can be fully prepared • Implement adaptive strategies to ensure successful leadership Why take this course? This course is ideal for anyone working in a leadership role or in human resources. You’ll learn the main principles behind adaptive leadership and the traits adaptive leaders have, the advantages and issues that arise with adaptive leadership, and how to apply adaptive leadership theory. 10 mins | SCORM | Development Plan |
19.00 |
10/06/2022 |
08/07/2023 |
96 |
 |
What is Behavioral Safety?(SFL02) |
Human behavior is a funny thing. Did you know that 70% of our daily activities are carried out with our brains on autopilot? Learned behavior happens through repetition. So, when you do something over and over, your brain takes a rest, because it thinks it’s got everything completely under control. But even though the way your brain has learned to do something might be functional, it also might not be the safest way to do it. In the workplace, that could cause problems, so it needs to be recognized and controlled. Behavioral safety is a way to do just that, through identifying these learned behaviors, and working to retrain the brain to carry out tasks more safely. By the end of this course, you’ll be able to: • Define behavioral safety and explain why it’s important in the workplace • Analyze your workplace to spot unsafe behaviors • Use behavioral safety techniques to correct unsafe behaviors in your workplace Why Take this course? If you’re a leader, manager, work in HR, or have health and safety responsibilities in your job, this course will help. It’ll teach you what behavioral safety is, and how you can use techniques to alter unsafe behavior in your workplace. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/11/2022 |
08/08/2023 |
141 |
 |
What is Safety Leadership?(SFL01) |
Just how safe is your workplace? You might think it’s as safe as it can be: your risk assessments are watertight, work practices fully compliant, and your team members know the safety rules. That’s great. You can just sit back and relax, right? Wrong. How do you know everyone’s sticking to the rules the whole time? Are you sure safety is their main concern? Even though things might look safe on paper, in practice it could be a whole different story. Well, the best way to inspire positive behavior is through leading by example, and safety at work is no exception. That’s where this course will help. By the end of this course, you’ll be able to: •Define what is meant by safety leadership and who can be a safety leader •Identify how safety leadership can help improve safety in your workplace •Follow best practices to demonstrate consistent safety leadership in your workplace Why take this course? If you work in leadership and management, HR, or you’re responsible for health and safety in your workplace, this course is for you. It’ll define what safety leadership is, and explain how it improves workplace safety. And by following best-practice advice, you’ll be able to demonstrate safety leadership that’ll get your whole organization working safely. 10 mins | SCORM | Takeaway Tasks |
19.00 |
10/11/2022 |
08/07/2023 |
141 |
 |
What Makes a Good Presentation?(PS002) |
From time to time, something comes along that changes the way we live. It could be a gadget, or even something totally new. But for every one that’s successful, there are a few great ideas that don’t make the grade. Often, the difference between success and failure is a great presentation. Good presentations aren’t just for inventors or big companies, though. Almost everyone will need to present sometime, and knowing how to do it well is essential. Whether it’s to potential clients or your co-workers, a good presentation can engage your audience and drive success. By the end of this course, you’ll be able to: • Identify what makes a good presentation • Recognize the benefits of using good presentational skills • Adopt good presenting techniques that’ll keep audiences engaged and help master your nerves Why take this course? Whether you’re unveiling the latest product or presenting last month’s figures to the rest of your team, we all have to give presentations from time to time. This course will help you recognize the best way to keep people engaged and listening. You’ll also learn some great techniques for mastering nerves when you’re speaking to an audience. 5 mins | SCORM | Takeaway Tasks |
19.00 |
07/26/2021 |
08/09/2023 |
118 |
 |
What's New() |
Check out our new courses from the Budtender Experience and upLVL. Updated March, 2023 |
0.00 |
01/26/2022 |
04/07/2023 |
132 |
 |
Working Smart(CM007) |
It’s natural to feel pride about doing a good job and to want to be recognized for doing so. But it’s easy to feel like pushing yourself to breaking point is the only way to perform well. Your well-being is always important and should be prioritized. There are ways to work smart that will help you to avoid becoming exhausted while still reaching your full potential at work. So you can work towards your goals without experiencing burnout. By the end of this course, you’ll be able to: • Recognize the importance of maintaining a healthy work-life balance • Identify how working smart can help you to achieve your full potential in the workplace • Follow tips to help you work smart Why take this course? Making sure you stay physically and mentally healthy is important. And when it comes to performing well at work, it’s all about how you work, rather than the number of hours you put in. Everyone can benefit from learning how to work smart. This course will help you to see why this is important and how to go about it. 10 mins | SCORM | Development Plan |
19.00 |
10/11/2022 |
08/07/2023 |
162 |
 |
Working Under Pressure(WET06) |
It happens to everyone: a delivery date changes, and you have a week’s less time to work. Or an unexpected extra workload arrives on your desk. When the clock is ticking and a deadline looms, it can feel like there aren’t enough hours in the day. Under pressure, some people panic or waste time, others produce poor-quality work. The ability to stay calm, remain focused, and get into a productive state despite increasing pressure, is a valuable skill for individuals working alone or as members of a team. If you’ve prepared in advance and you have a few tools in your back pocket, even when it’s crunch time, your productivity will remain high and you’ll meet your deadlines. By the end of this course, you’ll be able to: • Identify potential risks that arise when working under pressure • Implement strategies to prepare for a pressurized work situation • Apply tools and techniques to support you under pressure Why take this course? You may have found yourself choking when the pressure’s on, or regularly entering situations in which the final stages of a project become a scramble to the finish. This course will guide you through better strategies to prepare and valuable techniques to smooth the path to your goals. 15 mins | SCORM | Takeaway Tasks |
19.00 |
01/27/2021 |
08/07/2023 |
103 |
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Workplace Inspections(WH002) |
Inspection. It’s a word that can induce fear and dread in even the most careful workers, right? No one likes having someone with a clipboard and a stony face standing over them as they work. Your stomach does somersaults. Suddenly you can’t remember anything about your job and are convinced you’re doing everything wrong. Yikes. But there’s no need to worry. Workplace safety inspections are a really useful tool for everyone. It provides not only a way of maintaining safe working practices but also gives you a chance to bring up any concerns. By the end of this course, you’ll be able to: • Identify the need for, and benefits of, regular workplace inspections • Define the 4 types of workplace inspections • Demonstrate an understanding of how to create checklists to help prepare for inspections Why take this course? Whatever your role, understanding the need for inspections and the types of inspection you could face, will help you continuously maintain high standards and be prepared. This course will show you what inspections involve, and how they can help improve standards in your workplace. It will also give you some useful advice on using checklists before, and during, inspections. 10 mins | SCORM | Infographic |
19.00 |
07/26/2021 |
08/09/2023 |
116 |
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Your Personal Brand Story(CM005) |
You know that part of the interview that everyone dreads? The part where they ask you what makes you unique? Well, actually, that’s one of the most important questions you should be asking yourself throughout your career. The things that set you aside from other people – your unique skills, abilities, and strengths – are the things that’ll help you progress. Creating a personal brand story allows you to build an identity for yourself that informs other people about who you are and what you believe in. It’s about creating a story around yourself. That includes achievements from your past, what you feel strongly about, and your objectives for the future. Having a brand and staying true to it lets you build on your attributes and means people know what to expect from you. By the end of this course, you’ll be able to: • Identify your strengths and values and use them to create your own unique voice • Use tools and techniques to help others understand who you are and what matters to you • Understand what a personal brand story involves and create your own mission statement Why take this course? This course is for anyone interested in developing their own brand. It’ll help you to think about what matters to you and how you want to be perceived by others. You’ll also discover useful tools and techniques that’ll let you pull your unique skills and experiences into 1 clear voice. 10 mins | SCORM | Development Plan |
19.00 |
10/11/2022 |
08/07/2023 |
162 |
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Your Shop Window, Your Website(ME001) |
In the ‘old’ days, before we started living online, we actually had to go out to shop. Whether for essentials at the grocery store or just to browse the main street, we had to get up and physically look for products. Now we live in a virtual world, and our ‘window shopping’ is done online. This means that to make a good first impression, your window display should be virtual too! This course will show you how and why setting up shop online is essential to preserving and growing a business. By the end of this course, you’ll be able to: • Understand why it’s important to have a great website • Make your website stand out • Use your website as a marketing tool to grow your business Why take this course? The internet has turned our world into a global shopping mall. If you’re a business owner or marketing manager, you need to make sure that your online presence stands out. This course will help ensure your business is positioned at the front, with a catchy ‘window’ to draw customers inside. Your website is your virtual window display – let’s ensure it has ‘the look.’ 10 mins | SCORM | Workbook |
19.00 |
06/30/2020 |
08/07/2023 |
40 |